AC

Aaron C.

Software Project Manager

Mid-Market (51-1000 emp.)

11/22/2016

"Complex configuration with little to no programming knowledge."

3/5

What do you like best about Cincom CPQ?

Loved hearing from the variety of companies using the product. How they used it in different ways and their experiences around it. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Realizing they're were tools we could have been utilizing but didn't know about them because of a lack of communication. Review collected by and hosted on G2.com.

MW

Mindi W.

Division IT Applications Manager / Configurations (CPQ) Manager

Enterprise (> 1000 emp.)

11/16/2016

"2016 Cincom User Conference"

3.5/5

What do you like best about Cincom CPQ?

Ease of use, continual upgrades/enhancements of products, the team I deal with personally at Cincom Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Lack of user manuals and detailed training materials Review collected by and hosted on G2.com.

JN

Jackie N.

Project Manager

Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

10/26/2015

"Cincom - Configure Price and Quoting Solution"

2.5/5

What do you like best about Cincom CPQ?

The overall solution is very appealing to the customer and dealer network. Once trained, it is also fairly easy to use. The guided selling added to the Guru makes is so easy for new customer and dealers to follow. From a system support point of view, I love that our internal sales team uses the same tools and views as our customer and dealer network. This greatly improves communication and support between the two. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

This program requires an extensive amount of custom code and logic (plugins) in order for it to meet our overall needs. Both parties review the requirements and then Cincom provides estimates for the work. I found that their estimates, both time and amount, we extremely higher than expected or compared to other experiences I have had with similar type of work. Cincom engineers and developers actually complete the work and therefore can only be maintained by Cincom. Of course at an expense and when they are available. Review collected by and hosted on G2.com.

Recommendations to others considering Cincom CPQ:

Be prepared with a current state process that is documented along with what you would like future state to look like. This will immediately get both parties on the same page and as you step through future state be sure to have a solid team included in design sessions and mapping that includes all areas that will be involved using the new solution. Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

Currently we are working to maintain our models and selections. Along with that, we are continuing to support new users and customers/dealers. We are still new to the system so there is still a learning curve of some of the processing of items as well. One other thing I would add is that we are working internally to learn to support some of our customizations.

Some benefits that we have realized are easier quoting for our customers and dealers, weight and price returned to them immediately based on the configuration they have chosen, and quicker turnaround on approval to get the quotes back to them. Review collected by and hosted on G2.com.

RH

Rigels H.

Global Product Modeler, e-Business

Mechanical or Industrial Engineering

Enterprise (> 1000 emp.)

10/22/2015

"Working with Cincom to build the next CPQ generation for the company I work for"

2.5/5

What do you like best about Cincom CPQ?

What I like the best is that you can configure everything, and when I say everything I really mean it. There are a lot of softwares out there which are actually focused on specific products and cannot be adapted to others. This is not the case for Cincom CPQ since I can easily configure a pencil, a bike, a car or way more complicated products. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

There are quite a lot of thing that can be improved:

- Speed

- User Experience

- Not easy to use even though you can achieve great results

- Error messaging

- One of their strenght, which is the freedom to reach a result in whatever way you prefer based to your experience, is alse one of their weak point in my opinion and the reason is this one --> Even though you can structure the data in a lot of different ways if you don't do that in a way for the software to better digest it, the program won't react as expected. Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

We're now living a time in which companies are realizing that whatever product they're selling they need to be in the web. Some of those products are easy selling, others, need a CPQ.. Cincom provides a solution which can be implemented on every single product you might sell and could be easily adapted to your needs. Review collected by and hosted on G2.com.

AT

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

10/21/2015

"Cincom Guru"

1/5

What do you like best about Cincom CPQ?

The platform Cincom Guru provides is a simple drag-n-drop program for designing a configuration application. The Document Generator portion does make outputting a document easier since it is a Word based template. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Beyond the basic screen design/layout process, this program requires an extensive amount of "custom code", or plugins, in order for it to accomplish anything of value. These custom designed plugins, which in most cases are necessary to provide functionality to the program, are above and beyond the basic cost of this software. Unfortunately, the custom plugins are also produced and maintained by the Cincom engineers, so the creation of these plugins also relies on their availability and expertise. Review collected by and hosted on G2.com.

Recommendations to others considering Cincom CPQ:

Personally, I would evaluate other options/companies before deciding to move forward with using this platform. And if deciding to use this program, ensure the DETAILS of the program's capabilities are disclosed up front: What is standard and what will require customization (more cost)? Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

Trying to use Cincom Guru to develop a business configurator program to be used by the company sales force. The problem we are trying to solve is a simple consistency issue among sales submissions.

We have yet to realize any benefits simply because the program (plugins/customization) has yet to be completed by the Cincom programmers. We have completed most of the work on our end, but continue to require assistance from the Cincom engineers in order to provide additional functionality to our end program users. It is frustrating to continue having (needing) to their assistance with some portions ("plugins") of the program you would think should be included in the basic system. Review collected by and hosted on G2.com.

EP

Verified User in Printing

Mid-Market (51-1000 emp.)

10/22/2015

"Outstanding Proudct"

4.5/5

What do you like best about Cincom CPQ?

It is very intuitive to use, easy to maintain and easy to capture the knowledge in the form simple rule. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Integration. Not many built in functions for integration and code required for Document Generation. Review collected by and hosted on G2.com.

Recommendations to others considering Cincom CPQ:

It is a great product and gives you full control to your business. Eliminates order entry mistakes. Review collected by and hosted on G2.com.

What problems is Cincom CPQ solving and how is that benefiting you?

Problems:

1) A centralized product catalog of sellable products with pictures so that sales team can order correct items.

2) Stop wrong configurations to be manufactured and shipped to customers.

Benefits:

1) The product catalog is integrated with the CRM and there is only truth to the products. Since sales team has option of seeing picture, they are able to eliminate wrong products.

2) Generate quotations and get approvals from customers. This helps in ensuring we delivery right products to the customers at right time. Review collected by and hosted on G2.com.

PB

Piero B.

Consulente

Information Technology and Services

Small-Business (50 or fewer emp.)

11/5/2015

"great experience"

5/5

What do you like best about Cincom CPQ?

i like entire solution but i like best the modeler Guru Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

if I have many rules sometimes is slow. Review collected by and hosted on G2.com.

AM

Verified User in Machinery

Small-Business (50 or fewer emp.)

10/28/2015

"Configure Successfully"

4/5

What do you like best about Cincom CPQ?

We were immediately comfortable with this product for ease of use and professional consultants. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

With Socrates in some cases the setup time was too slow for our target. Review collected by and hosted on G2.com.

II

Verified User in Information Services

Mid-Market (51-1000 emp.)

12/8/2015

"CPQ Review"

4/5

What do you like best about Cincom CPQ?

Simple interface to configure business rules and tight integration with Dynamics CRM. Review collected by and hosted on G2.com.

What do you dislike about Cincom CPQ?

Slightly dated interface. But only just starting the project. Review collected by and hosted on G2.com.