Cin7 's customer support has been amazing, any question i have they are able to ask and give directions on how to fix the issue or assist with my problem. Highly recommend them Review collected by and hosted on G2.com.

None as of right now, ive yet to have a bad experience Review collected by and hosted on G2.com.

Easily customizable - UI, email templates, documents, attributes for customers, products, PO additional costs.

Easy to update customer & Product data using csv files or pasting in data from Excel - includes validation and backups

Integrations simple to add and maintain - Shopify, Xero, EDI for customers, API for marketplaces

In built B2B

Support is really great and quick to respond. Even enhancement requests are considered - sometimes immediately, since Cin7 is cloud based users benefit from fixes & changes immediatly

Product images visible in UI (thumbnail & hi res) & on documents - order conf & invoice Review collected by and hosted on G2.com.

No Financial Year settings for reporting. Australia has 1 July - 30 June FY. Pivot style reporting is inhibited due to no FY table.

We load product images which is great to have in the UI & on documents - Ord Conf & Invoices however we can't report including images - eg best selling products, customer top 10 products. Review collected by and hosted on G2.com.

It is easy to navagate and the help desk is quick with any questions I have. The reports are great as they can be saved as PDF and Excel so they can be worked on outside the programe. Review collected by and hosted on G2.com.

I can't make simple changes, I have to ask CIN7 to set them up for me. e.g Having the note in adjustment to show when I print the document. CIN7 had to set this up for me. Review collected by and hosted on G2.com.

Easy inventory tracking and product linking with Shopify. Customer support is great! Review collected by and hosted on G2.com.

The integration with Ship Hero is not as good. Our 3PL team is having a hard time getting the PO integration to work. Review collected by and hosted on G2.com.

The only inventory system that is bundle-friendly, allowing you to create different bundles, and the system will help you accurately reduce the item stock. Review collected by and hosted on G2.com.

The onboarding was very helpful, and they thought we were geniuses, understanding everything in just 10 sessions.

However, Cin7 is challenging to use and lacks user-friendly UX design. Additionally, chat support becomes unavailable after using it too many times.

Moreover, Cin7 may not be suitable for small businesses where one person wears multiple hats. They assume that we can handle everything within 10 sessions, which might not be realistic for small business who have various responsibilities. Review collected by and hosted on G2.com.

***Easy to generate divers Sales/ Inventory Reporting for planning business.

***Dash board is really helpful to insight flow of business.

***Easy to track stock movement Review collected by and hosted on G2.com.

***Errors and glitching happen very frequently but not to be improved much.

***Also, it is hard to get suppor from Cin7 team timely manner.

***Not managed many stock data-with bar cording or QR code system. -all need to be manaual. Review collected by and hosted on G2.com.

Cin7 offers many tools for managing stocks, ordering, shipping, and more. That means you can do most of what you need out-of-the-box. I chose Cin7 over its competitors as it needed the least amount of customization. Review collected by and hosted on G2.com.

Something Cin7 can improve on is their support, as now it is purely digital. That being said, their chat and email services are very helpful. Sometimes though, one can use an instant phone conversation. However, this issue isn't exclusive to them. Most of the market is heading this way. Review collected by and hosted on G2.com.

Me and my team find the software very intuative to use and it links easily and efectively with other Aps which is a great adavantage. I find the articles, videos and forum very helpful for support and the New Chat support is superb Review collected by and hosted on G2.com.

The product promotions are very poor and Cin7 have been threatening to improve these for years with zero success.

The reporting is good but it would be great to be able to format my own reports mnore specifically. Review collected by and hosted on G2.com.

Easy to follow instructions and videos. being cloud based. Review collected by and hosted on G2.com.

work flow discussion is not integrated. Flows by topic as you choose Review collected by and hosted on G2.com.

Cin7 has really helped us scale our business. It is easy to use. I set it up and use it daily. It integrates well with Xero and Shopify. The B2B website helps our customers order by themselves. You can integrate with Amazon FBA and Vendor (EDI) plus allsorts of other Marketplaces. A great product. Cory Sanders has been an absolute star in helping us get all our integrations sorted. Review collected by and hosted on G2.com.

The sometimes slow customer service and issues with integrations not working correctly has been a challenge at times. There used to be a phone number, but that no longer exists. There is live chat which can be very helpful. But, if the representative on the live chat cannot help you have to raise a ticket. Tickets can take anything from a few days to months to be resolved. However, if you get the right person then the help can be amazing.

Having said that, I would recommend it as a great platform, which is easy to use and get to grips. Make the most of your onboarding process and really test it out so that once you go live everything is known. Review collected by and hosted on G2.com.