The ability to integrate our stock control in a more exact way - also linking to our e-Commerce function (Woo-Commerce) and our accounting function ( QuickBooks). It is logical and intuitive, but like all software, has processes that you need to get used to and learn - and new practices to embed into the working day - from the product side, linking to Woo-Commerce and the categories and product uploads - it was very easy to use - it linked to Woo-Commerce easily - but has not been without its difficulties in getting things aligned with the accounting software - these are ongoing but we have received good support from our implementation contact, Aman Solanki, who has been helpful, polite and efficitent at all times. We are yet to assess the level of ongoing customer support and its effectiveness, but Aman has been a great help to us. We use it daily - and it has certainly helped to improve our invoicing process and stock awareness - as well as helping with the ease of locating and finding stock. Review collected by and hosted on G2.com.

We have encountered numerous cacheing issues which have meant that the system was not showing the most up-to-date information and data. Review collected by and hosted on G2.com.

EDI and API connections are seamless

Easy to use. We use it everyday all day. Review collected by and hosted on G2.com.

Some of their tech support is located in New Zealand and the timezone difference in Ohio makes for extended times between email responses. Review collected by and hosted on G2.com.

Integration to Xero is seamless from the perspective of stock and working capital management and Review collected by and hosted on G2.com.

The one issue we encountered is that you can't integrate more than one Cin7 setup to one Xero set of accounts. This is an issue if one company uses separate stock systems for different stock categories. Review collected by and hosted on G2.com.

We really like the wide range of functionality and services that Cin7 offers our business. We use Cin7 as the core cog of our business and find that it covers just about everything that is required. Even for people who aren't so tech savy it is very intuitive and easy to learn. Review collected by and hosted on G2.com.

The single biggest issue Cin7 has is their lack of customer support which seems to have gotten worse over time. We have sometimes had to wait weeks for a response to business critical queries and despite numerous attempsts to express our furstration there doesn't seem to be an acceptance from anyone within Cin7 that they have a major issue in this area. Review collected by and hosted on G2.com.

Cin7 is user friendly, and the team is helpful with any issues Review collected by and hosted on G2.com.

Sometimes has connection issues, but the team is helpful in resolving issues Review collected by and hosted on G2.com.

Originally setup was super efficient and was implemented immiediatly, its easy to use the software Review collected by and hosted on G2.com.

Unfortunately the repsone time for open tickets is extrememly delayed, recently we began the process to integrate a new EDI connection and it took almost 5 months to get complete - when we launced the connection there was an error on Cin7's side that needed to be corrected & we couldnt get in touch with anyone and had to back track the EDI connection and now consider a new provider. Review collected by and hosted on G2.com.

Easy to use and set up. Ease of integration from our old system to this system. Customer support at the beginning was great. Review collected by and hosted on G2.com.

Harder to customize some items. Would appreciate easier support system when we have issues. Review collected by and hosted on G2.com.

The Chatbot is timely and its the best way to get your question looked at right away - and I can carry on the conversation at a later date even if we cant solve straight away. It's seamless Review collected by and hosted on G2.com.

its a big prodyct so there is a lot to learn....which works to be a positive if you haev someone software savvy using it to become the in-house expert. Review collected by and hosted on G2.com.

Features can generally can be made to what we need if they are not already existing features. Review collected by and hosted on G2.com.

No longer able to call for assistance is irritating although the chat has been reaching people every time most recently. Integrations and EDIs not always easy to use. Review collected by and hosted on G2.com.

We had a hard time finding inventory management software that could handle Amazon Vendor Central accounts. Our main reason for creating an account was to integrate easily with our current customers using EDI. The support team has been excellent in helping us set up our account and answering any questions we may have. Review collected by and hosted on G2.com.

We distribute and wholesale master cartons to our customers. It would be helpful if we could create labels directly in the system. Currently, we only have the ability to create unit labels. Review collected by and hosted on G2.com.