The ease of inventory counts. Love the fact it is as simple as a excel spreadsheet. Review collected by and hosted on G2.com.

We have opportunities to learn with the team for WMS. Review collected by and hosted on G2.com.

Cin7 Omni has been a great solution for our business. The customer support team is responsive and helpful. It’s made managing our operations much more efficient with inventory management and integrations with Shopify and Xero. Review collected by and hosted on G2.com.

Having to pay consultants / 3rd parties for customisation. Review collected by and hosted on G2.com.

The helpful team solving our issues as they arise:) Review collected by and hosted on G2.com.

Lack of integration options and hard coded development offering no room for process improvement unique to our distribution business Review collected by and hosted on G2.com.

Users can browse through the various components of Cin7 Omni with remarkable ease thanks to its user-friendly interface. For speedy decision-making, the dashboard's comprehensive picture of inventory levels, sales performance, and order management is especially helpful. It may take some time to thoroughly explore all of the capabilities, but the setup process is simple. Review collected by and hosted on G2.com.

Although the cost might be a factor, the automation and efficiency it provides are substantial. Review collected by and hosted on G2.com.

It's a comprehensive solution that would cater for pretty much any need. Review collected by and hosted on G2.com.

Outdated interface, extreme and frequent price hikes, not user friendly Review collected by and hosted on G2.com.

I find Cin7 very easy to use and when I have a question or an issue, I can easliy get help from them from the chat box, zoom call or articles they posted. Customer Service is wonderful. Review collected by and hosted on G2.com.

When there is an error, I'm not sure what to do so I have to chat them for help. Review collected by and hosted on G2.com.

Software is very efficient but whenever you need support, and I've only needed it couple times in my 4years there, there is NONE. I've been here for a long time because it got bought out by Cin7 few years ago. Review collected by and hosted on G2.com.

I have been with a company called DEAR for inventory management, and they got bought out by CIN7. There is absolutely no customer or technical service, support, help - nothing.

Phone? Both numbers: 509-413-**** is busy, and you can't get through. Must not be a working number and 206-580-**** is a general voicemail that goes to neverland.

I used their chat function, and first, it goes to a virtual agent, and then you can connect to a live agent, but you wait for days, and no one ever comes on. I have even created a ticket.

It took them over a week to respond, and they didn't even resolve the issue. When I wrote back, they never responded. I pay over $400 month for this service, and I have never worked with a company that is this incompetent. I need things resolved quickly as it affects our financials, and there is literally NO ONE EVER THERE to email, chat, speak to, so I had to find them on Social Media and comment on their posts to get some answers or responses.

DO NOT BUY THIS SOFTWARE SERVICE. The software might be efficient, but their customer service is HORRIBLE because there is literally no one there.

On their IG page, I actually see a full staff of people on there. I am not sure if they are fake or if that is real because they never respond to anything! Review collected by and hosted on G2.com.

The functionality and the ease of use is definitely the best part of Cin7.

Have all of our operations and accounting processes streamlined has made the day-to-day operations of our business a lot easier to manage.

Cin7 has also streamlined our daily work flow and reduced the number of touch points for collecting sales.

The training support we received was also excellent - Aman was a great teacher and supported us throughout our journey. He was always available for a last minute meeting and was more than happy to assist with any queries we had. He also tailored our sales order templates to allow us to capture crucial data which was amazing! Review collected by and hosted on G2.com.

The only issue we experienced was not being able to split Woocommerce orders between branches without separating the orders completly. This was something we are working around due to stock issues, but it won't be a problem in the future once our stock levels at each branch are most consistent. Review collected by and hosted on G2.com.

The copy and paste function to import or update the various databases is a dream come true. No more painstaking data type formatting, just get your data in a simple spreadsheet (hwith the right header values) ctrl+C, ctr+V. Too easy and makes fixing errors a breeze. Review collected by and hosted on G2.com.

Our products import from Shopify using the product options method for colour and size as opposed to the native size grid. Unfortunately this means our sizes sort alphabetically in the user interface and in reporting. It would be useful to have a size order translation table somewhere to control this. Review collected by and hosted on G2.com.

Cin7 is easy to learn how to use and the implementation process is relatively straight forward also. The fact they have built it into modules of POs, products etc and interlinked them make the transition easy! I love the API access also as this has allowed us to automate lots of routine tasks internally. Review collected by and hosted on G2.com.

I can think they could benefit from expediting the process of building in customer feature requests Review collected by and hosted on G2.com.