We are an agency that helps brands sell items through online marketplaces. We used to track inventory through manual counts and a spreadsheet but quickly learned we needed a better system. We tried out multiple different software and systems but ultimately landed on Cin7 Core because of its ease of use and implementation. The support team was fantastic and they onboarded us quickly. We were able to integrate it with marketplaces like Amazon and Walmart and now use it every day in our business. I would highly recommend! Review collected by and hosted on G2.com.

My only complaint is it does not integrate well with some of the smaller marketplaces and other software we use but the open API makes it so we can find a work around. Review collected by and hosted on G2.com.

I think it will be most helpful to enable us to track all inventory movements. The layout is straight forward. I like that the support is there 24/7 especially for me in terms of my first time experience to set up an inventory system in a company. Review collected by and hosted on G2.com.

Too early to say at this stage - still in pre-implementation / go live phase. Review collected by and hosted on G2.com.

The product offers a wide range of features and provides detailed tracking. Review collected by and hosted on G2.com.

xero integration is complex and not straight forward, limitations on product code. Review collected by and hosted on G2.com.

The onboarding program is really helpful and Jinesh has knowledge of the software and could help with the questions. Review collected by and hosted on G2.com.

I dont think Ive found anything wrong with it. It's what I was expecting. Review collected by and hosted on G2.com.

Our Onboarding Specialist Jinesh was first class. His support and advice on the setup and additional help once we were up and running was first class. Massively recommend based on support alone. Review collected by and hosted on G2.com.

Very easy to use and we have already been able to speed up the processes we were currently using with our old system. Review collected by and hosted on G2.com.

I like that I can reduce my need for spreadsheets by 90%, and have the vast majority of our production, supplier, financial, and product data in one place. Before Cin7 our company had a mess of shared drive folders, disorganized individual user Google Drive folders, spreadsheets, and so much math done on the fly. I'm so glad that Cin7 can do most of what we need and we can move away from such a messy system! We're a very small company so it was working for a while, but frankly if we want to reach the next step in our development, we needed to onboard to a robust system. So far I believe getting Cin7 is doing just that! Review collected by and hosted on G2.com.

Little design/interface things that are missing that I personally believe are basic and intuitive to most software out there. For example, I'm pretty surprised that there is no way to filter searches. What's the point of allowing us to create tags on products/services but then have no way to apply filters? I have various configurations of products I want to see at a glance and while I see that I can search for tags, I can only combine different tags in a search if they are listed in the EXACT order that the tags appear on a single product. I'm also feeling a bit disgruntled that the column options for search are so limited; I should be able to add a column for literally every single product attribute if I want. For example, how on earth do I not get to put a SKU in its own column on the "Availability" search for products??

I also think automation rules should be part of the base subscription, I don't agree with charging us more for a pretty basic function that is included in other software we've used.

Last thing I don't like is that there should be a different configuration than AUoMs to "kit" products. I want to have a single unit and its case effectively be the same product/SKU, instead of two separate SKUs that track the same inventory. In other words, when my director of ops is running a production assembly, I want him to be able to create 10 cases of almond butter with 12 jars each and when we transfer the stock to our fulfillment team, he should be able to send 10 cases and that team receive 120 jars. Instead, the system forces him to only produce single units. This makes zero sense to me. AUoMs make sense for purchasing bulk and then using single units that affects its inventory, but for finished goods AUoMs make less sense. There should be a kitting function that allows those two SKUs to be interchangable. I have seen this basic function available on other systems that are far simpler and inferior to Cin7. Review collected by and hosted on G2.com.

I appreciate that setting up Cin7 Core was easy, which saved us time and effort. It effectively helps us manage our inventory, ensuring smooth operations for our business. I find the ability to link with QuickBooks invaluable for streamlined financial tracking. The friendly service provided by the team enhances my overall experience. Review collected by and hosted on G2.com.

Nothing comes to mind Review collected by and hosted on G2.com.

I like the layout and how we are able to manage the stock. Review collected by and hosted on G2.com.

that we have to go back windows all the time. Review collected by and hosted on G2.com.

My most recent interaction with the DEAR support team was with Pabodha Hettige. Pabodha was extremely helpful on our initial call, however, following call, she then went above and beyond to answer the outstanding questions that I raised on the call and that which she could not answer immediately. Within 30 minutes of the call finishing, she had chased answers to my technical questions from the relevant team and provided me with the answers.

She has since then helped me to arrange a call with a sales executive at short notice, so that I can continue work towards my current project. Pabodha has been helpful and polite throughout my discussions with her and I cannot praise her enough. By far, she is the most helpful person I have dealt with from DEAR to date and I am extremely grateful for the service she has given me up to this point.

I would just to note that when ranking the features of DEAR, I have only be able to answer those with which I am familiar. In a lot of cases, I have not used certain features, or due to how our system has been used up until now, I am certain that we been have using features incorrectly, or not to their full potential. For those where I could not comment, I have marked them as 4. Review collected by and hosted on G2.com.

With regards to the service I have experienced, I have zero complaints. Review collected by and hosted on G2.com.

Manage inventory in detail

Good procedure by steps of order processing

Easy to integrate Review collected by and hosted on G2.com.

Reports are too weak - not many choices

too many steps to be closed Review collected by and hosted on G2.com.