I appreciate the modularity and customization of workflows and automations. Review collected by and hosted on G2.com.

Some of the pre-built integrations are limited, but they offer an open API that lets you connect any other technology as needed. Review collected by and hosted on G2.com.

Simple user interface. Integrates well with Quickbooks. Performs well, haven't noticed any delays. Pricing's good. Only used support one time and it was good. AI doesn't work great, lot of issues trying to get what I need from it Review collected by and hosted on G2.com.

The reporting is very lacking and does not have enough customization and the AI just doesn't work well yet.

Also not enough custom fields (10 for products isn't enough for us) Review collected by and hosted on G2.com.

There are many features and the service is def 5 stars excellent. At first, the abundance of features seemed overwhelming, but in reality, the platform is easy to use. I just need to spend some time learning it to make things even simpler. Review collected by and hosted on G2.com.

With the large number of syncs, things sometimes feel a bit complicated. But I understand why it has to be designed as it is. Review collected by and hosted on G2.com.

Ease of use, good reports, tracks orders and inventory and syncs well with the other programs we use. Review collected by and hosted on G2.com.

Customer support is slightly frustrating and there is limited customization. Review collected by and hosted on G2.com.

What I am liking the best about Cin7 is all the different functions that I can use for inventory managements and that it is linked to other tools that I use on a day to day basis but now I should be able to see everythin in CIN7.

CIN7 does have a great university/library and the customer service is on to of everything. Review collected by and hosted on G2.com.

It is a little complex and doe sneed to have good knowledge of the tool in order to take the most advantage of everything that can be included. Review collected by and hosted on G2.com.

The complete package received is very cost effective compared to other products in the market place. You only need to pay for modules that you use.

Support is extremely quick, and for the most part they know what they are talking about and issues are resolved promptly,

EDITED - zero customer support and feedback since becoming Cin7. They cant even keep their own paid extra's (automations) working, but they still take your money Review collected by and hosted on G2.com.

I feel that they need an experienced accountant on their IT team as there are "holes" in their programming that really should not be there and often we are only talking about basic accounting.

There is no age analysis

Reporting is in general very poor and difficult to navigate and find what you are looking for

No report for credit notes not restocked

Ability to not have discount on a single item

Authorisation for credit notes is linked to invoices instead of being stand alone

- Many small issues that if fixed will make a monumental difference to the users

EDITED - ZERO CUSTOMER SUPPORT NOW SINCE CIN7 TOOK OVER - SINCE THEY CANT KEEP THEIR OWN PAID ADD-ONS WORKING IT IS TIME TO LOOK FOR OTHER ALTERNATIVES WHERE THE CLIENT IS NOT TREATED AS A CASH COW Review collected by and hosted on G2.com.

It was easy to install, and the support makes it straightforward to use. The controls are functional and easy to navigate, and so far I’ve had zero downtime. It’s also been easy to educate users and administer, with plenty of helpful materials available. Review collected by and hosted on G2.com.

No ability to turn off some of the accounting modules. When you hook it to a third party like QuickBooks, there's no need for those so it's a little confusing. Review collected by and hosted on G2.com.

It has all the features you need to run a complex business Review collected by and hosted on G2.com.

We contacted Cin7 over a month ago to cancel our account. After calls with three salespeople, onboarding teams, and more, not once did anyone mention that cancellation had to be initiated via a button hidden in our account. As a result, we’ve now been charged another ~$1,000 for a product we never used, on top of the $2–3k we spent initially just to get set up. This lack of transparency in the cancellation process is unacceptable.

Beyond billing, the platform itself fell short of expectations. The B2B portal was not to the standards we required, the POS system felt isolated, and overall the software is starting to feel dated. While Cin7 does have extensive features, that breadth makes training your team a long and costly exercise. Modern systems with AI support and native API integrations (such as Shopify) have made platforms like Cin7 less essential and more of a legacy choice. Review collected by and hosted on G2.com.

Willingness and knowledge to assist. Quick and concise feedback Review collected by and hosted on G2.com.

Why do I have to provide a downside? I Guess sometimes the full environment context is not considered Review collected by and hosted on G2.com.

I like that Cin7 Core is pretty intuitive to use but also robust enough to support more complex business models such as ours. I also appreciate that it integrates with platforms like QuickBooks and Shopify, which has been really helpful. Review collected by and hosted on G2.com.

I think it could be a little bit more visual. You know, I think the UI could be better. Review collected by and hosted on G2.com.