Its one of the best guest reservation management tools. The features are very good and easy to use. The user interface is good and interactive. It automatically creates the statements for the user. Review collected by and hosted on G2.com.

There are a few glitches in it. Customer support can be a little better. Getting in touch with a customer support is very difficult.Rest I have not used it for long time. Review collected by and hosted on G2.com.

The ability to create your own reports based upon the information you are looking for and save in PDF or Excel Format. Review collected by and hosted on G2.com.

Users should be able to reopen statements themselves without contacting Ciirus support. Review collected by and hosted on G2.com.

It helps you to save time since you can sync the software with other applications! Review collected by and hosted on G2.com.

I would say that the only thing I don't like about Ciirus is that it doesn't have a CRM where you can download the guest's information. Review collected by and hosted on G2.com.

If there were not so many glitches and I could get training, I think the accounting and reporting functions would be nice. Review collected by and hosted on G2.com.

I had Lodify as my vacation rental software and was fairly happy with but as my business began to grow, I wanted to move to a platform that would offer more robust reporting and automation. After speaking with the Ciirus salesperson I decided to go with them. I was assured their system would give me everything I was looking for including the functionality I needed, training, communication with a live person and continuous customer support. I was also told I could have my website and software up and running without 30-45. I signed up with Ciirus in Aug 2020, paid them $2500 up front and 4 months later, and I still do not have a live website and I am limping along training myself on how to use the software. I have spent numerous hours creating help desk tickets to find out simple information that should be explained or I encounter one of the many many 'glitches' in the software. I have felt like I am a major pain because I do have questions. I have heard over and over again when I have asked for help that they are very very busy.

I had an hour training call scheduled and really needed the time to learn the accounting functions of the software. Over 10 minutes into the call, the employees were discussing office politics while I waited for someone to respond to me. I was forced to interrupt their conversation so we could get started. We spent the next 45 minutes going over why a reservation was not showing the correct amounts (which had to be done prior to the month end training we were scheduled to discuss). Once this correction was finally made, we went on to go over the monthly accounting process where my trainer was clearly doing something else and again I felt like I was bugging the crap out when I had a question, which by the way I had to repeat because she was not listening to anything I was saying. We ended the call without my understanding what i was supposed to learn because both employees were way too busy to help me. I ended up spending my weekend learning the system myself. A little training could have saved me a lot of my time which is clearly not important at all to Ciirus. But they are soooo busy.

I do not recommend Ciirus. At this point, I have paid them and invested time with them and I do not have another option so I am stuck. Review collected by and hosted on G2.com.

I like best how it shows the booking schedule. Visually it is very easy to see our availability and I like how it shows in different colors depending where the booking is coming from. It is a useful tool to keep track of all your reservations and income generate from each of the properties in an specific date. I also like the way I can see occupancy rates through their occupancy reports. Review collected by and hosted on G2.com.

Ciirus' technical support is a mess. It is impossible to get in touch with them to find solutions to our problems. They are the ones managing our website through their system and it goes offline multiple times in one day. This is a huge problem for the company because every time we are offline, we loose money. I also dislike that you can't define the order in which you want to see the properties when they display in the booking schedule. Also, we have to stick to their format, if we have specific needs, there is no way we can get a solution. It has to be done only their way. We also have had many problems with bookings, sometimes the total amount booked shows as $0 not only to us but to our clients. Review collected by and hosted on G2.com.

The program has interchangeable user interfaces, different skins so if you have more than one window open for different properties you can change the design scheme to tell the difference quickly. There are many different reports you can create, more than my company uses, which can show you an endless combination of information. This isn't always easy to access as you have to have all data saved locally to your computer to do so. Review collected by and hosted on G2.com.

It is clunky to move around in. To access different features you have to change which tab you are in up top to be able to see those menu options and then click on which feature you'd like to use. For instance the two most used features at my place of business is the bookings manager and work orders. Both of which are under two separate tabs, meaning you have to click on one tab, wait for it to load, and then click on the correct feature and wait for that to reload before continuing what you were doing. When you are expected to be bouncing around from tab to tab while on the phone with a guest it definitely takes up some valuable time. They need to streamline the way you access features within one reservation. The fact that I can't look up a property (or room #) and from that same page make a work order for that guest or process a refund for that guest, is extremely inefficient. Review collected by and hosted on G2.com.

An item that I would like to point out to be the best is to have more than one employee viewing a work item at a time. It is nice to be able to share or review other employees work items so we can work towards the mutual solution on a specific problem. Even if employees are out sick or on Paid leave time, projects and work items can easily be managed or moved to other team members. Review collected by and hosted on G2.com.

An item that I dislike with Ciirus is that the software at some times can be a bit slow or unresponsive. I feel as though it happened to me at my job at least once a week where there was sometime of a lag in the system. Usually if there was a problem it would be fixed fairly quick but still can impact workloads during the day. This in result can slow down production or solutions in the work place. Review collected by and hosted on G2.com.

It is incredibly easy to use and navigate through. You don't have to be a professional to learn the ropes of using this software, which I love! Review collected by and hosted on G2.com.

I wish the Rental Exchange feature was easier to access without costing so much. That is the only downfall. Review collected by and hosted on G2.com.

IT did its job in the beginning. As our company grew they couldn't keep up. Review collected by and hosted on G2.com.

Random updates with out notice, Crashing seemingly with out reason, Two factor authorization buggy. Review collected by and hosted on G2.com.