--- title: CIENCE Reviews meta_title: 'CIENCE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 180 reviews by the users' company size, role or industry to find out how CIENCE works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 180 scale: '5' date_modified: '2026-08-11' parent_category: name: Marketing Services url: https://www.g2.com/categories/marketing-services --- # CIENCE Reviews **Vendor:** CIENCE **Category:** [Lead Generation Companies](https://www.g2.com/categories/lead-generation-services) **Average Rating:** 3.7/5.0 **Total Reviews:** 180 ## About CIENCE CIENCE helps companies grow through multi-channel prospecting -- software platform AND done-for-you outsourced SDR-as-a-service. We start with highly accurate data (\>140M Contact universe), then provide lead generation and outbound sales processes to produce qualified appointments with our client’s ideal customers--with predictable results. CIENCE, an Inc. 5000 company, is the #8 fastest growing Marketing & Advertising company in the U.S. Our team of highly trained employees have successfully served thousands of clients in more than 263 industries. Ask us how we can help your business grow. ## CIENCE Pros & Cons **What users like:** - Users highlight the **expertise of CIENCE** , appreciating their knowledgeable team and effective problem-solving approach. (2 reviews) - Users value the **collaboration between Sales and Growth teams** , ensuring solutions effectively meet objectives and drive success. (1 reviews) - Users appreciate the **strong alignment** between Sales and Growth teams, effectively addressing needs and delivering satisfying solutions. (1 reviews) - Users commend CIENCE for its **cost efficiency** , offering tailored solutions that save money while meeting business objectives. (1 reviews) - Users appreciate the **effective collaboration between Sales and Growth teams** , ensuring tailored solutions that meet their objectives. (1 reviews) - Users highlight the **ease of use** in CIENCE, appreciating the straightforward onboarding and clear deliverables. (1 reviews) - Users appreciate the **goal achievement** facilitated by CIENCE, thanks to clear communication and effective solutions from sales teams. (1 reviews) - Growth (1 reviews) - Knowledge (1 reviews) - Knowledgeability (1 reviews) **What users dislike:** - Users express frustration with **delivery delays** from CIENCE, citing unfulfilled promises and a lack of effective lead generation. (1 reviews) - Users find CIENCE to be **expensive** without delivering adequate results or value for the services offered. (1 reviews) - Users report **fraudulent practices** , experiencing issues with undelivered services and misleading leads from CIENCE. (1 reviews) - Users express frustration over CIENCE's **high turnover** , leading to a lack of consistency and reliability in services. (1 reviews) - Users express frustration with the **ineffective strategy** of CIENCE, leading to wasted time and resources. (1 reviews) - Lack of Expertise (1 reviews) - Lack of Research (1 reviews) - Limited Reporting Capabilities (1 reviews) - Users highlight significant **miscommunication** issues with Cience, impacting campaign management and overall customer satisfaction. (1 reviews) - Users report **poor customer support** from CIENCE, with unresponsive service and inexperienced representatives leading to dissatisfactory experiences. (1 reviews) ## CIENCE Reviews ### 1. Waste of money and resources. Avoid at all Costs **Rating:** 0.0/5.0 stars **Reviewed by:** Jeremy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2024 **What do you like best about CIENCE?** There was no benefit from working with CIENCE. **What do you dislike about CIENCE?** We were extremely disappointed with the services provided by this CIENCE. Despite 6 months of interactions and repeated assurances, they did generate a single new lead for our business. Their call center reps are all located offshore and have little to no sales experiece. The proprietary software they provided was cumbersome and far from intuitive. It frequently malfunctioned and did not perform as promised, causing delays and additional frustration for our team. Overall, this company failed to deliver on every promise, wasting both time and money. I would not recommend them to anyone looking for reliable lead generation services. **Recommendations to others considering CIENCE:** Do not spend your money with them. They have no sales expertise, no employee training programs and offer nothing more than a fancy website and brochure. **What problems is CIENCE solving and how is that benefiting you?** B2B Lead Generation Company ### 2. Building our top of funnel was a nice blend of Art and CIENCE! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Vice President, Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2024 **What do you like best about CIENCE?** There is no disconnect between Sales teams and their Growth teams. Sales was articulate in helping prescribe a solution. We sought them out for a different solution that would have cost us more and made them more money. But they understood the problem to solve and prescribed a solution that is meeting the objectives. **What do you dislike about CIENCE?** There is a bit. of black box magic in how things work. This had no negative impact on us or our results, but as a person who likes to know how things work...and why...I have a void there. I just know their system is working. **Recommendations to others considering CIENCE:** They rovide a lot of helpful services. My recommendation is to really understand your problem well and define that for them. They do a good job prescribing the right fit. They approach it as 'What's the problem so we can provide the right solution. So many others we vetted approached things as 'Here's the solution...what's your problem?' **What problems is CIENCE solving and how is that benefiting you?** We recently completely changed our business model and products to something entirely new. This meant the audience we had been building for 10 years that knew us for one product were not all relevant to the new offering, which meant we needed a fast way to get MQLs into our funnel. CIENCE is delivering across the board on this initiative. ### 3. Buyer Beware **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about CIENCE?** 1 of our 4 project managers was very knowledgeable about the space. **What do you dislike about CIENCE?** Where to start... we churned through 4 different campaign managers, so we never got our footing in the actual campaign. A lack of knowledge about their own platform. The platform never actually worked. The biggest thing was that their outreach pivoted from manual copy creation to AI generated. Nothing sounded real and veyr few people even responded to the email or linkedin outreach. There is a clear talent shortage in the organization as well as an identify crisis of their value prop. Nothing worked and we wasted time and money over 4 months. **Recommendations to others considering CIENCE:** Please consider other providers. You need to know that there is never a silver bullet in lead generation, but this service will not solve your problems. I would not call it a scam per say but be aware the platform does not work and you will not get the level of service to fix the many issues. **What problems is CIENCE solving and how is that benefiting you?** CIENCE is a service that reaches out to prospects for you by pretending to be your dedicated SDR. They are supposed to buy you time back by handing all lead efforts, so you can focus on closing the promising deals. ### 4. Provided the net new start I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Justin Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about CIENCE?** The hands on approach. They wanted me to be successful so I will continuw working with them. They also communicate incredibly well and have been incredibly responsive. **What do you dislike about CIENCE?** Nothing so far, the expectations they set are what I'm getting. They have helped us with a net new pipeline and good data for us to nurture. **Recommendations to others considering CIENCE:** The marketing space is complex and everyone claims to have some "thing" that makes them better. The team at Cience doesn't promote a secret sauce and this I really like. They are just insanely organzied and respond really quickly. They took the time to explain to us how to get better at targeting because they want us to exceed. They also just have a different view of sales process that feels calculated and well thought out. I didn't feel like I was just buying some leads, I felt like they were helping build my business. **What problems is CIENCE solving and how is that benefiting you?** Net new pipeline for our credits and incentive software and service. They helped us focus in on one target and assisted us on a better way to get to market. ### 5. Good communication and delivered what they said **Rating:** 4.5/5.0 stars **Reviewed by:** Mark P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about CIENCE?** Simple and straightforward onboarding, clear deliverables. **What do you dislike about CIENCE?** You do need to be mindful that you will be providing the key content to be used with the outreach, initially I was expecting more support on producing this but after a discussion I appreciate why this needed to be driven from ourselves. **Recommendations to others considering CIENCE:** have a specific audience, spend time on your content and you'll get what you pay for! **What problems is CIENCE solving and how is that benefiting you?** Attempting our own out-bound lead generation was challenging and involved purchasing cold data, implementing our own outreach and delivered limited success. With Cience we were able to provide our target audience and some relevant content and left them to it - lead data was then delivered to us in-line with our agreement as planned! ### 6. Cience:Beware of Scam!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Josh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about CIENCE?** They deliver zero. They promise and deliver bogus leads. **What do you dislike about CIENCE?** They don't deliver and send you bogus leads **Recommendations to others considering CIENCE:** They will steal your money. **What problems is CIENCE solving and how is that benefiting you?** Lead generation ### 7. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about CIENCE?** The path we've traveled with CIIENCE has been one of continual growth and concrete achievements. Wyatt's strategic input and thoughtful feedback played a key role in fine-tuning our methods for managing objections. As a result, we saw a significant boost in our conversion rates and a steady improvement in our SDRs' effectiveness. It was Wyatt's unwavering commitment and transparent communication that really made a difference. He provided thorough guidance, ensuring we were informed and well-prepared at every turn of our campaign. **What do you dislike about CIENCE?** Nothing, it was a great experience overall. **Recommendations to others considering CIENCE:** The CIENCE product suite has been eye-opening, particularly the GO Show, which provided us unexpected insights into our website visitors. Equally impressive was the introduction of CIENCE GO Voice AI. Utilizing this innovative tool for appointment bookings highlighted CIENCE’s dedication to cutting-edge solutions that are both innovative and customized to our needs. The range and practicality of their platform have been truly remarkable, offering us tools we didn't even realize we needed. **What problems is CIENCE solving and how is that benefiting you?** As Head of Marketing at SmartERC, selecting an effective lead generation partner was a pivotal decision for us. Our collaboration with CIENCE, and in particular our interactions with Wyatt, our Customer Success Manager, have been good decisions. CIENCE's approach to providing actionable insights was immediately evident. A critical example of this was during our SDR team's prospecting phase, where we uncovered surprising and negative associations linked to the 'ERC' component of our brand name. This crucial feedback, which might have easily been overlooked, was instrumental in guiding our brand strategy. ### 8. Over promised, under delivered. **Rating:** 0.0/5.0 stars **Reviewed by:** Andy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about CIENCE?** CIENCE's sales team was very helpful with answering questions and providing reference customers. **What do you dislike about CIENCE?** Once we signed up, everything about CIENCE was a disappointment. The onboarding process took close to a month to complete and I feel most of the information we provided wasn't being used effectively to enhance our campaign. There was constant turnover with the people doing our calling as well as our project manager. Their web portal to listen to calls was painfully slow, and the discussions their SDRs had with our prospects were embarrassing. It took CIENCE forever to create our company landing page, which consisted of their team stealing blurbs and graphics from our existing website rather than generating new content. They could never provide proof this landing page was being shown to prospects (banner ads, Google ads, etc. ) Trying to make revisions was like pulling teeth, and we finally ended up writing the content for the landing page ourselves. CIENCE was also supposed to perform LinkedIn messaging for us. For weeks on end, I'd notice no activity until I'd bring up my concern during the bi-weekly calls. **Recommendations to others considering CIENCE:** Do not sign any long term contracts. If they try to make you commit for 9 months after the initial 3 month term, express your disappointment and either run away (that's the best advice), or ask them for a 3-month extension of the initial period. We ended up using CIENCE for 3 additional months after the initial 3 month round, but wish we had canceled at the first opportunity. **What problems is CIENCE solving and how is that benefiting you?** CIENCE claimed to be able to provide a full-service, outsourced marketing and lead generation service for our business that could replace some or all of our internal SDRs. ### 9. Did absolutely nothing for our business, and they took all of our money. **Rating:** 0.0/5.0 stars **Reviewed by:** Murad B. | Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about CIENCE?** Good initial sales call where they sold me empty promises. **What do you dislike about CIENCE?** Total waste of money and time. They should be sued. **What problems is CIENCE solving and how is that benefiting you?** Suppose to do lead generation, creating lead generation email and phone sequence, no results and they stopped returning my emails and phone calls. ### 10. Absolutely 0 leads from a $6000 spend. Don't waste your money. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about CIENCE?** We didn't like anything about their service. **What do you dislike about CIENCE?** They didn't solve any problems at all. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused. I would not recommend, as there are much better options out there. **Recommendations to others considering CIENCE:** They didn't solve any problems at all. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. We requested to dissolve the relationship and cut our losses since the budget was being wasted with absolutely NO leads, but they refused. I would not recommend, as there are much better options out there. **What problems is CIENCE solving and how is that benefiting you?** They didn't solve any problems at all. Hard sell upfront, and didn't deliver. Their technology is not reliable, ROI tracking is insufficient, their service as a whole does not produce results. ### 11. Fall extremely short on delivery **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about CIENCE?** The initial sales interaction which was professional and structured. **What do you dislike about CIENCE?** Absolutely everything post sale - communications style, execution of agreed strategy, commercial approach, lack of agility, apparant lack of integrity by some team members and no thought of customer satisfaction at renewal stage **Recommendations to others considering CIENCE:** Do not use this service as doing so may jeopordise your own career and reputation. **What problems is CIENCE solving and how is that benefiting you?** Hired the CIENCE team as an outsourced SDR function into an emerging market. Clearly defined ICP and postioning off exisitng successful markets. ### 12. A Fruitless Venture with CIENCE **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about CIENCE?** They have a framework and an SD Manager that meets with you regularly. The dashboard was also helpful. **What do you dislike about CIENCE?** Unfortunately, our experience with CIENCE has been largely disappointing. Despite the promises, we experienced negligible results. Over a six-month period, we saw a handful of appointments, which were unproductive as participants who entered were unclear about the meeting's purpose and had no desire to discuss an offering, many of which had no-showed. The execution of the lead generation campaign was, unfortunately, poor. Furthermore, the data platform they offered did not provide the promised filtering quality. Despite specifying certain industries, we often received leads from sectors irrelevant to our needs. Moreover, what added to our dissatisfaction was the apparent lack of interest from CIENCE's leadership to resolve the issues. Despite the problems, their leadership did not step forward to connect and find solutions. While the concept they offer is attractive, we found the actual delivery to be underwhelming and unsatisfactory. The poor execution, coupled with the lack of problem-solving initiatives, resulted in a wasted investment. **Recommendations to others considering CIENCE:** Given our experience, I would recommend careful consideration and thorough research before opting for CIENCE. Find a cheaper solution. I've looked at over a dozen; many can offer the same results for less. Not a company that I would recommend partnering with. **What problems is CIENCE solving and how is that benefiting you?** CIENCE was brought on board to spearhead our outbound efforts for lead generation. We sought to capitalize on their expertise in optimizing message communication and outreach frequency. The desired benefit was to boost our client base through efficient and effective lead generation. ### 13. Incredible results with Cience **Rating:** 4.5/5.0 stars **Reviewed by:** Brett H. | Vice President of Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about CIENCE?** The quality of their data, outreach, and process is incredible. We are talking to the right people and their research data is helping us map our customer universe. **What do you dislike about CIENCE?** Likely because of their success and therefore large client portfolio, the customer service can sometimes be spotty (e.g. timely response to questions.) I still would recommend them, but it is something to be aware of **Recommendations to others considering CIENCE:** Be very specific when defining the customer profile you want to target. **What problems is CIENCE solving and how is that benefiting you?** Cience is reliably getting the right people on the phone so that we have an opportunity to sell and partner with our Ideal Customer Profile. Their quality leads are generating net new business. ### 14. Great outbound marketing platform with through backend support **Rating:** 4.5/5.0 stars **Reviewed by:** Weston B. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about CIENCE?** Reliable, quick responses, easy to work with team. **What do you dislike about CIENCE?** After the initial success of a project sometimes things can go to autopilot. **What problems is CIENCE solving and how is that benefiting you?** Outbound marketing, analytics to see what's working or needs improvement and a back-end team to help connect the technical and back end pieces together. ### 15. Trust in the process - Cience may be expensive but they work hard to improve constantly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about CIENCE?** The sales playbook Cience created was successful. They've had consistently impressive cold emailing open rates, and their targeted LinkedIn advertising has worked well. **What do you dislike about CIENCE?** Unfortunately, the price of Cience is not sustainable for our small business in the long term. At first there were a few communication hiccups and the program took a while to gain steam - but the core member of our team lasted through lots of turn over around her while keeping our account on track. Once we were assigned the right team members at Cience, things were easy from there on out. **Recommendations to others considering CIENCE:** For a B2B launch, Cience is great at building lofty leads lists, and an engaging playbook. You need to trust in the process,success and ROI will not happen right away. Think of Cience as a new hire that needs time to grow and learn about the company. There will be work on your end needed to make the partnership successful. Overall, if we had a different product or a larger budget - I believe this partnership could continue. **What problems is CIENCE solving and how is that benefiting you?** Cience was brought on to help us build a B2B Sales Outreach Department and program for our traditionally B2C product. ### 16. Unbelievable Lead Generation services **Rating:** 5.0/5.0 stars **Reviewed by:** Lara M. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about CIENCE?** They are highly efficient in working with the information we shared with them about our product to adapt it to their pitch and the people they’re targeting. They are very well structured with their strategies, KPIs and overall business plan. **What do you dislike about CIENCE?** The reports they send sometimes have had some inaccuracies and the format is PDF which could not be ideal for real-time updates. The only problem I could think of is that it took a little bit of time to finally have a steady pace with the appointments they booked. **Recommendations to others considering CIENCE:** I would 100% likely recommend CIENCE to anyone who is seeking an outbound lead generation company to boost their sales. **What problems is CIENCE solving and how is that benefiting you?** The prospects they provide are always given in the required criteria that we provided to them, they were always careful to bring to the table exactly the right decision makers or those that directed us to them, and we are thankful for that. We found a lovely team partnership and we are more than willing to share our testimonial with anyone else who needs to hear it. ### 17. RUN AWAY!!! The worst vendor experience of my career. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about CIENCE?** Nothing. This is worst vendor experience I have ever had in my career. Please see the dislike section for details. But if you're short on time, just trust me and do not hire Cience. **What do you dislike about CIENCE?** When I vetted Cience, I came across many negative reviews, but ignored them because overall their reviews were positive. This was a HUGE mistake and a HUGE regret. They were a complete mess from day 1. They generate lead lists of companied who were not remotely in our target customer group (we sell software for the building industry and they put together a list of kitchen and mattress stores). To make matters worse, they started an email campaign to this incorrect list and we couldn't get them to stop. They were totally unresponsive, totally clear on next steps, and caused my team and I to follow up with them constantly without ever getting a clear response or clear deliverables. Then, when we requested a refund with ample evidence of how they had entirely failed to deliver on the contract signed, they ignored us. This was the biggest waste of time and money EVER. **Recommendations to others considering CIENCE:** RUN AWAY. Do not use this company. They are complete mess, completely disorganized, disrespectful, unresponsive, unorganized, and ultimately, very very very bad at the one thing they are supposed to do - generate leads. I cannot say clearly enough how absolutely terrible our experience was. I truly do not understand how these people are in business. **What problems is CIENCE solving and how is that benefiting you?** Cience was supposed to help us run a lead gen campaign for the product we're launching. They delivered ZERO value and ultimately ended up costing us significant waste in terms of time and resources. It was a HUGE mistake. ### 18. False expectations- did not deliver. Ukranian team, no US market knowledge. No management oversight **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2020 **Describe the project or task CIENCE helped with:** Project involved lead generation for my VC funded Saas company. Target market is very stright forward, and leads are relatively easy to come by. **What do you like best about CIENCE?** Really nothing, they made no effort to make this relationship work for us. **What do you dislike about CIENCE?** 1. Oversold their ability to deliver: they promised 20-30 MQL per month, I got one. 2. Ukraine based team that had not US market knowledge- did not understand the basic differences between marketing to SMB and enterprise, and had no interest in learning 3. Sloppy overall: spelling errors in communications, ignoring feedback. 4. No interest from management to make this work- I only had the Ukraine manager contact. Despite trying to reach out to the US manager, that person never followed up directly or tried to make the relationship right. **What problems is CIENCE solving and how is that benefiting you?** Have solved no problems, created a huge amount of work for my team to manage them and constantly review their work whcih was sub standard. Overall negative ROI ### 19. Poor results for a US outbound campaign **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about CIENCE?** Perhaps the onboarding process helped us define our offering slightly better due to having an external team to which we need to explain it in detail. **What do you dislike about CIENCE?** We (Euformatics) hired CIENCE to deliver qualified leads in the area of clinical labs and hospitals in the US for genomic data analysis software. Everything seemed fine in the beginning when ramping up their knowledge about our offering even though the onboarding took longer than we were told during the sales process. Once the actual outreach started we saw very few results, only a few meetings over 4 months and costs of more than $20k. It was quite frustrating to listen to their explanations every 2 weeks during our calls about how we are just where we should be in terms of metrics (open rate of emails, connection rate on calls etc.) even though the actual deliverables (qualified meetings) were not produced. During the sales process, their representative talked about getting 10-12 qualified meetings per month. The reality was 0,5 per month. So the gap between promises and reality was just too high. We decided to take this leap of faith based on some positive reviews I found online but it turned out to be a total waste of money so I figured it would be fair to warn others that there is a very real possibility of failure as well. On a positive note, the people on the project team were nice. **Recommendations to others considering CIENCE:** If you are targeting the healthcare sector and looking to outsource your lead generation and meeting booking I would recommend not to do that with CIENCE based on my experience. **What problems is CIENCE solving and how is that benefiting you?** CIENCE claims to solve the top-of-the-funnel lead generation through outsourcing sales activities to their SDR team. In our case there were close to zero benefits as they did not perform according to expectations. ### 20. COMPLETE Waste of Money **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about CIENCE?** The only redeeming thing about this service was that they gave us an extra two months for free after our original team had all left the company. They only did this so they wouldn't have to give us any sort of refund, however. The free two months brought no more success than the prior ones. **What do you dislike about CIENCE?** Everything. From the very beginning, we knew we had made a massive mistake. Our "dedicated team" regularly missed meetings, failed to meet deadlines, refused to deliver on any promises, never made changes to improve the campaign, didn't respond promptly to emails, and, in the end, stopped working at the company. The biweekly meetings with them were straight up painful. The Cience team would regularly simply not respond to certain questions or stumble through asinine excuses for why basic things weren't being completed. In the end, we were assigned a new team to "find some success." Given that you pay for a 7-week onboarding period with each new campaign, the two months we got with the new team was hardly a good faith effort of them finding any success. Instead, it was more of the same - cringe-inducing meetings that just wasted more of our time. **Recommendations to others considering CIENCE:** Just don't even think about it. Any good reviews you find are likely fake and the number of completely dissatisfied customers for this service is astoundingly high. **What problems is CIENCE solving and how is that benefiting you?** We hired Cience to handle our direct cold outreach to reach potential customers. In absolutely no way did they provide the service that was promised and we received zero ROI on the substantial investment required for their service. ### 21. Avoid at all costs **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2022 **Describe the project or task CIENCE helped with:** We were in need of a 3rd party business development partner to help with top-of-the-funnel lead generation and appointment setting **What do you like best about CIENCE?** They set 5 meetings for us in 3 months, which was positive **What do you dislike about CIENCE?** - Turnover- they are a mess as an organization right now. Of the 5 people on our kickoff call that was our initial team on 2/22/22, all of them had left the organization by 5/16/22. These departures were rarely shared with us and created a lack of organization and diffusion of responsibility amongst our team there. Not to mention, the one person who took any ownership and accountability (our customer account manager) was let go as part of a company-wide layoff - Delay of start. Their 3-month contract clearly states that the 3-month timeline begins when they start outreach on behalf of the client. They also factor in a 10-20 day onboarding period. Our onboarding time was more than 30 days despite us giving them a 15 page playbook with everything they needed to get started. Our contract start date was 2/22 and they didn't even start outreach til 4/6. Our contract then ended 5/22, so we were short-changed on our outreach - No partnership or collaboration- despite our continuous offers to provide best practices and coaching, the SDRs continued to use the same/ineffective pitches that showed zero knowledge or understanding of what we do as an organization. They were generic and caused prospects to say things like, "I don't understand what you do" and the SDR would continue pushing the meeting without providing any value. Their SDR even went as far as to push an interested prospect who was clearly running to a meeting and said, "Well, I get incentivized for booking meetings on the phone." Every piece of outreach they did was detrimental to our brand and a poor representation of what we do. Our best practices and coaching were met with their SDR team lead saying every biweekly call, "I'll talk with the SDR...." and it never happened. **Recommendations to others considering CIENCE:** Steer clear **What problems is CIENCE solving and how is that benefiting you?** They were supposed to be a third party partner for our business development and they came up short. ### 22. Professional and Responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra B. | Marketing Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **Describe the project or task CIENCE helped with:** We used Cience to generate leads for our sales team. **What do you like best about CIENCE?** They were professional and responsive. We wanted to try something different from their usual model and they were open to working with us. When they sent us their initial playbook to review at the start of the project it was clear that they had listened to us properly and understood our needs. When we didn't get the desired results they troubleshot with us and adapted the strategy. The quality of their written emails and phone calls was very high. I would also add that much of the Cience team is based in Ukraine including our project manager. When the war broke out we were prepared to be compassionate and understanding about the impact that may have on their work on our account. However, in reality, there was very little to no interruption. The account manager continued to operate and other staff outside of Ukraine filled in the gaps. Given the circumstances, I consider this above and beyond. **What do you dislike about CIENCE?** The ramp-up to effective results was much slower than we were hoping for. Although all their measures and indicators were positive (click rates, open rates etc.) they did not translate into sales for quite a long time in the process. **What problems is CIENCE solving and how is that benefiting you?** We wanted to find ways to generate more leads. The ramp-up was slower than we had hoped (for various reasons, some of which were down to us) but their research was excellent and they were able to generate leads that we would not have reached ourselves. ### 23. Panacea3 / CIENCE Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jared H. | Director of Digital Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **Describe the project or task CIENCE helped with:** They have been tasked with outbound lead generation, setting us up appointments, and giving us the opportunity to land sales by eliminating the prospecting work so we can perform other duties. They are essentially our "P3 Sales Team", something we never initially had. **What do you like best about CIENCE?** They are thorough and clear in their communication. Prompt answers to questions when asked. They handle the difficult task of finding prospects for our company to work with. **What do you dislike about CIENCE?** Obviously, it's a bit pricey haha, but it's really about finding the value in the service. If sales and leads are generated and far exceed the initial upfront price, it becomes a bargain. **Recommendations to others considering CIENCE:** Make sure your leads and business model can cover their services. They are looking for a partnership. **What problems is CIENCE solving and how is that benefiting you?** Finding a better way to have outbound sales generation. Realized we needed experts in an area our own company was lacking. This also cuts down on the overhead of work so we can focus on other tasks. ### 24. Disaster **Rating:** 0.0/5.0 stars **Reviewed by:** Ian R. L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **Describe the project or task CIENCE helped with:** I was a big believer in this program until I became a customer. Unfortunately, the company cannot seem to get much of anything right, and after 5 months, I’ve seen only a couple appointments. On the positive side, the company has good intentions, and what appears at first glance a solid formula. The execution, however, resulted in one mistake after another which taken together, threatened to harm our brand. The first problem was with the simple sourcing of contacts. I made clear that we wanted to target mid-size general “hospitals” but for the first 4 weeks of lists coming across for review there were so few qualified leads, they could not source the 35 contacts per day they promised to outreach. Anyone with the ability to read could clearly see the lists were NOT hospitals, so it was a mystery why I was being asked to evaluate them. Finally, I suggested the use of NAICS codes to identify hospitals, which was something their CMO suggested they would typically do, however, at the lower levels of the company it seemed they did not know what an NAICS code was. Other execution efforts were problematic: they created a signature line for my assigned rep but the phone number on it was wrong. Then they fixed it, but the voicemail did not work. Then they launched a landing page that, within a short while, no longer functioned properly because links were broken (as far as I know, they don’t follow up with people hitting that page either). The concept of quality control for their activities seems nonexistent. Then there is the revolving door. When I complained that my account manager was not answering my simple questions, they replaced him with a new employee. By this time, it was clear the program was failing, and any other company would probably assign a veteran, senior manager to ensure the failure was resolved quickly. The night before our outreach campaign was set to begin, I was told that my project manager was going on vacation – worst possible timing. I now find the excuse hard to believe because that person never returned from vacation and is no longer with the company. In fact, there has been a constant shuffling of people assigned to or supervising my account. Just the other day, the second project manager assigned to my account announced she was leaving the company. In response to my frustration my AM wanted to set me up with a manager that is senior to her in the company to repeat what I’ve been saying all along. Then she left the company, and a week later, the person responsible for sourcing contacts left the company too. They replaced my AM with another new hire. I’ve come to distrust much of what this company tells me because even the data coming across from their activities makes no sense to me. By the time of the 6th week of outbound calls, the company was over 500 contacts short of the promised 35 contacts per day. When I showed this to them on a spreadsheet (and it's a problem that I even had to), they miraculously contacted 690 in 2 weeks, but performance did not change. Do the math and you’d be as suspicious as I am that the activity really happened, but bottom line is I’ve not seen results. Throughout this experience I’ve made my concerns known, and I’ve never been challenged on my expectations of one demo per week of our product. This should not be hard to achieve, we are not a start-up, we are a 22-year-old company with a product already proven to be commercially successful. We have boatloads of collateral, references, videos, sales tools, etc etc to be leveraged in this project. When I spoke to the CMO on a few occasions, he validated my frustrations and extended our contract, but nothing changes. I notice now a number of zero star reviews on this company that I did not notice when doing my initial due diligence. I noticed the CMO responded to a few to defend the company’s practices. Note that I sent this review to the company one full month before the end of the contract to warn this review was coming. There was no response from any senior staff. The program just continued to fall apart. During the last month of service, they assigned yet another AM who was probably the best of the bunch, but by this time all confidence was lost and I canceled the contract. This is not rocket science. But it’s not science, either. It's a disaster. **What do you like best about CIENCE?** There was nothing about this experience that worked for us. The "pitch" sounded great but totally cratered on execution. It got to the point I did not believe anything I was told. **What do you dislike about CIENCE?** People constantly leaving the company - no continuity because a revolving door, non-existent quality control, lack of competence in following through on agreements. Basic misunderstanding of how to best leverage our 22 year solid reputation and marketing assets. **Recommendations to others considering CIENCE:** Not worth the time and risk to your brand. Better to hire a dedicated BDR of your own. **What problems is CIENCE solving and how is that benefiting you?** This program CREATED problems. The miscues threatened our brand at nearly every turn. Outreach to LinkedIn prospects suggested "because you are in healthcare" to people that were not in healthcare. Embarrassing . The voicemail on signature page did not work so people could not reach our BDR if they wanted to. The landing page looked great, but eventually stopped functioning and I was the only one to notice. I could go on and on. ### 25. Waste of $$ **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about CIENCE?** The onboarding process was relatively smooth but that was about it **What do you dislike about CIENCE?** They did not deliver a single qualified meeting over 3 months of outreach to our addressable market. They seemed to have very little control over their own internal process and they were completely uninformed about our value proposition. **Recommendations to others considering CIENCE:** Do not engage with this organization. They have no accountability to deliver any results and that seems intentional given their complete lack of outcomes. They seem disconnected internally and overall it will be a waste of your time and money **What problems is CIENCE solving and how is that benefiting you?** They claim to help with lead generation and outsourced SDR support but they did not deliver on their stated value proposition ### 26. Can not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **Describe the project or task CIENCE helped with:** Lead generation services **What do you like best about CIENCE?** There was nothing in our engagement that was a productive use of time. **What do you dislike about CIENCE?** Account owners were not on top of the account. Information was inaccurate, disorganized and generally, we found interactions to be a waste of time. Agendas were not created or shared in advance of calls. Basic questions could not be answered during calls. Countless requests for timelines were ignored. Outbound calls were disastrous and put our brand's image at stake. After three months we only received a single meeting but it was clear that the meeting was set because the prospect wanted to get off the phone. The prospect never showed up and provided negative feedback about the interaction. The quality of the leads lists was poor. After doing spot-checking on two of the lists that were shared 25% of the list was either no longer at the company or the contact information wasn't accurate. Working with Cience was a costly mistake and frankly added no benefit. There were no actionable insights, zero transparency on timelines, and lethargic and disorganized communication. **Recommendations to others considering CIENCE:** Provide yourself with off-ramps to the contract if goals are not met. Ensure that an agenda is sent at least a day before each meeting (otherwise your time will likely be wasted). Review calls and communications that are being sent. We observed that the quality of our communications was not in line with the expectation is for our brand. **What problems is CIENCE solving and how is that benefiting you?** None ### 27. Waste of time and money **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **Describe the project or task CIENCE helped with:** Outbound lead generation **What do you like best about CIENCE?** Nothing really, we found the product and service to be sub-par and didn't generate any value out of the service while at same time investing lots of time and effort. **What do you dislike about CIENCE?** The leads and activities promised where never met, the results were sub-par, we only got one appointment out of 2,000+ leads contacted. Service was not good either. **Recommendations to others considering CIENCE:** We have been using them for almost four months - honestly I am shocked on how bad everything went, we even had to email the CEO (who never responded) and probably one of the worst experience I had in the recent years. The leads and activities promised where never met, the results were sub-par, we only got one appointment out of 2,000+ leads contacted. The bi-weekly meetings are useless, as our CSM didn't attend most of them and the other person had no clue and always said it was doing great while at the same time no data was to be shown or insights to act on changes and try to generate better results. They promised us a dashboard to access results but we never got access to it as it was always "in maintenance" which seems crazy for such as big company with that many resources (we used Upcall.com in the past and had real-time analytics). We only got a PDF report which sometimes wasn't even working, we had to trust what they told us but no results were delivered (leads generated, meetings booked, etc..), they told us we had amazing results (for example visitors on our landing page) but this never generated a single lead we could follow-up with, I was surprised what would so many people even do on a page without converting as a lead. The call quality is HORRIBLE (they send you recordings, please listen to them). Honestly when paying tens of thousands of dollars on a pilot (above $20k), you would expect to have better follow-up and guidance and at least get a little bit of results, in this case zero, we feel like the money was simply wasted, almost scammed to be honest. Would not recommend it to anyone, I am surprised they have so many employees/clients as I am sure there are better alternatives. **What problems is CIENCE solving and how is that benefiting you?** None ### 28. Great Leadgen Team to Work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about CIENCE?** Neatly organized, the team structure is well built. **What do you dislike about CIENCE?** It would be great if there were more insights on the types of campaigns being shared. **What problems is CIENCE solving and how is that benefiting you?** BPO of high work volume. ### 29. Our experience with Cience was disappointing. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about CIENCE?** They have a great system for capturing messaging and creating playbooks. **What do you dislike about CIENCE?** Cience did not deliver. In fact, they hurt our brand reputation. **Recommendations to others considering CIENCE:** If you sell something that is simple and under $1,000, like a yearly subscription, perhaps they can get meetings for you???? But they don't seem to know how to do B2B marketing and get meetings despite their promise. **What problems is CIENCE solving and how is that benefiting you?** We signed Cience to book meetings for us. ### 30. Paid price and service did not follow through **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about CIENCE?** We really wanted to like using this service but unfortunately it did not perform well and there is nothing we like best about it. **What do you dislike about CIENCE?** CIENCE states they help "grow your business with a sophisticated approach to b2b lead generation" However, after paying for this service to give it a try, we did not generate any leads and would not refund anything back. Our own in-house SDR team of 2, has done more than CIENCE has claimed. **Recommendations to others considering CIENCE:** Don't waste your money. **What problems is CIENCE solving and how is that benefiting you?** CIENCE is supposed to help with getting leads for our product, but did not benefit us. ### 31. Worst vendor ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **Describe the project or task CIENCE helped with:** Setup sale demos for our B2B services **What do you like best about CIENCE?** Nothing. There is nothing positive about their company. Their sales team will over promise -- I guess that is the only good thing they have, a good sales team. Everything else adds negative value. **What do you dislike about CIENCE?** They will charge you $18,000 and deliver NEGATIVE value. That’s right, negative. How can it be negative? Because they will ask you to invest about 30 hours of your time in pointless meetings, scenario planning meetings, weekly updates that are basically a regurgitation of numbers. Complete and utter garbage. Their sales person (initials HS) promised the heavens. Their project manager (initial SG) promised tons of “strategic analysis” — before you sign a contract and send them money they will tell you anything you need to hear. After you send the initial set of funds — complete opposite. Funny scenario, for our “kickoff” meeting our project manager (SG) came to a zoom meeting with a t-shirt, and not a nice t-shirt, more like the type of t-shirt that is all used up (kinda like a pajama) shirt. His insights were completely useless. In his last email to us he send us a copy-pasted email that assumed they at least schedule a demo for us. I had to correct him that he in fact scheduled ZERO demos. They claim to email 30-40 people a day and start them on a “magical” battle-tested funnel. But after THREE MONTHS they delivered ZERO demos. It takes me five hours to close a new client, it took them about 100 days and 30 hours of my time to deliver zero demos, not even a client, but a demo. Zero demos… let that sink in for a second. Someone should make a parody of this company and use it as the perfect playbook to run a scam. **Recommendations to others considering CIENCE:** Do not use CIENCE **What problems is CIENCE solving and how is that benefiting you?** We realized zero benefits because they didn't setup a demo calls for us to even ask our potential clients. The only benefit I gained is to never work with this vendor. ### 32. CIENCE is dedicated and they follow through -- great return on our investment in their services. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **Describe the project or task CIENCE helped with:** CIENCE is tasked with finding leads in the healthcare space. They created a campaign whereby they email potential leads in hospital marketing departments and follow up with phone calls to procure demo appointments for our sales team. **What do you like best about CIENCE?** The fact that we can count on CIENCE to research quality leads, go after them (emails and calls) and schedule a good number of appointments for us to perform our demo for the potential client. **What do you dislike about CIENCE?** There was a learning curve for them to understand our industry and our target leads. But they caught on quickly. It's to be expected since our service is unique and we reach a niche market. **Recommendations to others considering CIENCE:** We've checked out other similar companies but rolled the dice with CIENCE and are delighted with the positive results. Worth the investment for sure. **What problems is CIENCE solving and how is that benefiting you?** The procurement of leads, email and call out campaigns, and making appointments. These frees up our business development expert to focus on closing the deal. ### 33. CIENCE overcame initial hurdles to deliver results **Rating:** 4.5/5.0 stars **Reviewed by:** Mark B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **Describe the project or task CIENCE helped with:** CIENCE assisted with campaign design, prospecting, and outreach spanning several months. The campaign kickoff included a collaborative effort to create a sales playbook including email messaging, LinkedIn messaging, and call scripts as well as creating an ideal customer profile for qualifying prospects. This project included weekly updates and revisions as necessary. Our target market was especially difficult to schedule qualified leads for. This required the CIENCE team to iterate until we found the right outreach sequence, messaging and content that worked. This took longer than the intial 3 months but it eventually to where we are now at 10+ scheduled meetings per month which exceeds our campaign goal. **What do you like best about CIENCE?** CIENCE made things right when things were not going as planned. They were quick to respond and course-correct as needed which eventually led to the success of the campaign. From a strategic standpoint, CIENCE has a very robust process and completely surrounds the opportunity. Targetted ads, drip email/linkedin, multiple contacts per prospect and phone calls/voicemails are all tactics that are leveraged. The CIENCE team has a specialist in each area that contributes to the overall success and then a project manager and account manager who were both top notch. **What do you dislike about CIENCE?** Because there is so much to the campaign, there is a level of commitment required. Expect to spend some time collaborating on the sales playbook, revising messaging, etc. This is to be expected. **What problems is CIENCE solving and how is that benefiting you?** Our target market is known to be difficult to sell to. CIENCE helped craft the right outreach campaign to get qualified leads in this notoriously difficult market. The results are meetings with qualified leads that we would not have otherwise had. ### 34. Outsourced Sales and BD **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle B. | VP, Head of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **Describe the project or task CIENCE helped with:** We partnered with CIENCE to perform outbound sales efforts. We explicitly reached out to small and mid-cap corporations to discuss impact investing and community investing needs. **What do you like best about CIENCE?** Integrated Sales Team Member Mirrored website/landing page for outreach Personalized approach to understanding our unique business model and client needs. Availability Reporting / Data **What do you dislike about CIENCE?** End results / number of leads. Primarly due to better understand of product market fit. **What problems is CIENCE solving and how is that benefiting you?** Problems we tried to solve: market analysis of readiness of our product. Understanding product / market fit ### 35. Great for growing companies **Rating:** 5.0/5.0 stars **Reviewed by:** Logan C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2021 **Describe the project or task CIENCE helped with:** The Cience team has been an incredible addition to our company. When we first started working with Cience, it was because we were just getting started with major outbound sales efforts. We certainly didn't have the expertise, scale, or know how to hire full-time callers, emailers, marketing copy editors, and managers to run everything. But with Cience we got the whole package and were up in running in a matter of weeks. And as we have grown, they have grown with us, helping us along every step of the way. I couldn't recommend them strongly enough. **What do you like best about CIENCE?** Cience has an experience expert for every outbound sales generation niche that we needed. From research, to copy drafting, to calling, it was all top notch. **What do you dislike about CIENCE?** In our time working with Cience, they did have a bit of staff turnover. Thankfully, they managed it in a way that was fairly seamless to us the client. It would be nice to have the exact same team over time but at least they made the proecss fairly easy. **What problems is CIENCE solving and how is that benefiting you?** They are helping us grow our outbound sales effort and scale it smoothly. ### 36. Quality meetings paired with an exceptional team **Rating:** 4.5/5.0 stars **Reviewed by:** Meghan M. | Director, Enterprise Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **Describe the project or task CIENCE helped with:** We hired Cience to help with outbound sales efforts with the goal to book enterprise-level meetings with our target audience. Doing it ourselves was resulting in 1-2 meetings a month, which was abysmal, to say the least. From the get-go, their team was on the ball. They not only started to booking 2-3 meetings a week, but they also built out our entire outbound sales playbook, which includes customized messaging for email, LinkedIn, and call scripts along with objection handling. We knew all the information in our heads but they actually put it to use with a detailed plan. Evolving this plan once they got more data points allowed us to learn more about our business and flush out more internal processes to handle an influx of discovery calls. **What do you like best about CIENCE?** Sharing the feedback from the neutral and negative responses and understanding outbound data points (ie; understanding we need to send X outbound messages to book a meeting, and have X meetings to close a deal). I also like how they build a list of 750 new prospects a week for us to review based on the criteria we set. This was one of our largest headaches, list building. **What do you dislike about CIENCE?** As of right now, we don't have any negative feedback! **What problems is CIENCE solving and how is that benefiting you?** The problem was delivering a quality message to a high quanity of prospects. Also, finding enough prospects each week while still handling our inbound leads and existing leads in the pipeline. Hiring a full-time SDR didn't work for us as they were only booking 1-2 meetings a week. Choosing Cience made sense for us based on the reviews of other companies we know to use them and we were able to increase our booked meetings exponentially. ### 37. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2021 **Describe the project or task CIENCE helped with:** Lead follow-up messaging, reporting & lead outreach. **What do you like best about CIENCE?** Working with the CIENCE team has been amazing. They are so professional and have clear processes to ensure success. They took time to understand our business and developed multiple outreach playbooks for the variety of industries and titles we work with. They also handle all of the outreach to our leads and have successfully set multiple appointments for our team. We would not be able to properly follow up with the leads we receive without CIENCE. **What do you dislike about CIENCE?** One feature we currently don't use is LinkedIn outreach. We didnt feel comfortable giving personal profile access, but others may not have that same policy! **What problems is CIENCE solving and how is that benefiting you?** We did not have the resources to properly follow up with the number of leads we recieve. CIENCE has been able to take over this aspect for us and has seen a ton of success. ### 38. Outstanding Experience with CIENCE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **Describe the project or task CIENCE helped with:** Lead generation across Phone, LinkedIn and email **What do you like best about CIENCE?** They make a considerable effort to get to know our business. That effort has resulted in more qualified leads. They can overcome more objections because of their knowledge. It feels like they are an extension of our team and not an outsourced resource. **What do you dislike about CIENCE?** There are lots of different people working on various components of our campaign. I think this is necessary, but I don't always know who is working on what. **What problems is CIENCE solving and how is that benefiting you?** They are filling our lead funnel and delivering very qualified leads. ### 39. Promised a lot, delivered nothing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2021 **Describe the project or task CIENCE helped with:** Tried an outreach campaign with them to research companies and contacts and run a campaign to deliver leads/appointments for us. **What do you like best about CIENCE?** I think the setup of the process where the research is executed and email campaigns are handled and the playbook is created was meaningful. They were able to do most of the work from their Ukraine office and playbook creation included a US resource which was helpful and made the effort to create what might work. **What do you dislike about CIENCE?** The caller that was assigned to us was not introduced early on. After almost 1.5 months, we met the caller and asked her about our company and what we sell; she couldn't pronounce the company, didn't know what product we were selling, and couldn't put together two sentences related to our business. She was supposed to be trained by that time. She got more training, but she was essentially useless. They brought in another person, and I tried to get their attention by contacting the CEO, and they assigned a VP-level person to step in and help. They never said that they could add more time due to wasted time with the previous caller. They instead started adding more and more contacts to our lists to try to hit more people. We ended up moving away from our target market as they couldn't produce enough contacts in our target segment (I couldn't understand why they can't find more than a couple of hundred companies in the whole US in the manufacturing space). Anyways, no leads got produced in 3 months, and after thousands of dollars and they essentially sent a zip file for all our data and didn't even say goodbye or tried to make things better. For a small business like ours, investing all we have to produce more business, you feel like you have been robbed when you don't see the effort and sincere work, and all you hear is the "trust me it will work, it always works". No trust here anymore. **What problems is CIENCE solving and how is that benefiting you?** We wanted to generate leads for our business by running outreach campaigns. Benefits we realized are that you can only be successful in your outreach campaign if you have qualified people doing the work for you, and it is better to hire full-time employees to produce tangible results. ### 40. Great team communication, responsiveness and collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Scott D. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **Describe the project or task CIENCE helped with:** BDR functions to drive inbound leads **What do you like best about CIENCE?** quality of program, exceptional communications and responsiveness to needs and strategy chats **What do you dislike about CIENCE?** Phone call efforts have shown to be ineffective, email has been the key success mode **What problems is CIENCE solving and how is that benefiting you?** Pipeline development and lead generation ### 41. Incredibly hard-working team **Rating:** 5.0/5.0 stars **Reviewed by:** Jim W. | Vice President of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2021 **Describe the project or task CIENCE helped with:** Identified more than 40,000 prospects in a tightly defined market, and generated nearly 600 sales opportunities. **What do you like best about CIENCE?** The commitment of the team to delivering results no matter what. **What do you dislike about CIENCE?** The difficulty of accessing performance metrics over time! (But we found a work around.) **What problems is CIENCE solving and how is that benefiting you?** We needed to radically increase the number of opportunities in our pipeline. Cience made the problem go away. ### 42. Cience Partnership **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **Describe the project or task CIENCE helped with:** Sales Development Representative and outreach regarding our product. **What do you like best about CIENCE?** Cience is great with communication and providing answers for any questions we may have. **What do you dislike about CIENCE?** The turn-around timeline from initial outreach to meeting/ closed deal is longer than expected. The SDR's also need time to familiarize themselves with the product. **What problems is CIENCE solving and how is that benefiting you?** They are helping our Sales team with initial outreach and setting up meetings with potential clients. ### 43. Cience Delivers Sales Appointments **Rating:** 4.5/5.0 stars **Reviewed by:** Tosh C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **Describe the project or task CIENCE helped with:** Appointment generation and lead setting **What do you like best about CIENCE?** They use a well-crafter playbook that combines profiling, e-mailing, and cold calling according to defined parameters. They are the first lead generation service I have used that uses smart targeting instead of throwing everything on the wall to see what sticks. It is a much more efficient approach IMO. **What do you dislike about CIENCE?** We had a delay with our targeted start date that was a bit of a bummer, but to their credit they worked hard to make it right. **What problems is CIENCE solving and how is that benefiting you?** We are growing our sales pipeline and getting in front of the right customers. ### 44. Cience Service Review **Rating:** 4.5/5.0 stars **Reviewed by:** Eric M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **Describe the project or task CIENCE helped with:** Cience helped us research contacts in our target market, develop an outreach program through multiple channels and create sales appointments. **What do you like best about CIENCE?** Cience was very diligent in organized in their approach, keeping us updated at every step of the way. They constantly were evaluating their success in order to see how they could continue to improve the program. **What do you dislike about CIENCE?** Nothing at the moment. I felt that the program covered all of our bases. **What problems is CIENCE solving and how is that benefiting you?** Cience was helping us solve a lack of internal outreach resources. ### 45. Reliable Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **Describe the project or task CIENCE helped with:** CIENCE generated leads for a travel platform that was built for associations, non-profit organizations, universities, etc. **What do you like best about CIENCE?** CIENCE is very professional and efficient. The communication is very open and transparent. It feels like we have our own in-house SDR team. **What do you dislike about CIENCE?** The pricing models could be more flexible. **What problems is CIENCE solving and how is that benefiting you?** CIENCE is our SDR team for a specific product and target audience. By utilizing CIENCE, we did not have to go through the lengthy process of recruiting, hiring and trainig SDRs. The tools CIENCE is using for research and lead generation is another expense we saved. ### 46. Great combination of lead research and appintment setting services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2021 **Describe the project or task CIENCE helped with:** We have a very niche offering in terms of services and audience. And Cience did a great job of providing value on both fronts: finding high-value B2B prospects/targets for our business and generating sales appointments with those prospects. **What do you like best about CIENCE?** Cience provided new contacts for our database that based on a pre-determined customer profile. At a minimum, those new contacts are a long-term value for our business. Beyond those new contacts, Cience used a series of marketing activities to generate sales appointments for those contacts. **What do you dislike about CIENCE?** For the most part, the research hit the mark on our target audience. They were times where they stretched beyond that, but Cience was always easy to work with on replacing contacts that were not a good fit for our business. **Recommendations to others considering CIENCE:** For the total package: researching B2B contacts and appointment setting, Cience provides a unique service that positively impacted our bottom line. **What problems is CIENCE solving and how is that benefiting you?** We are finding qualified prospects and starting the sales process with those prospects. ### 47. Transparency and Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Matt O. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2021 **Describe the project or task CIENCE helped with:** We hired CIENCE as an external SDR unit and have not looked back. They have transparency through the onboarding and throughout each campaign, and their performance is fantastic. **What do you like best about CIENCE?** Performance - (30% open Rate, 7% Reply Rate) great amount of meetings set - pulling a positive ROI. **What do you dislike about CIENCE?** .. well everything could be cheaper :) - only issues would be items you expect from an external team over an internal team (product knowledge, company processes, etc.) **What problems is CIENCE solving and how is that benefiting you?** We hired CIENCE to increase meeting with the end goal of adding revenue - that was accomplished. ### 48. Cience - excellent platform for lead gen, copy development, and customized email marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Weston B. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **Describe the project or task CIENCE helped with:** Cience helped our company identify ideal prospects, create custom copy, and manage sending multiple waves of communication, as well as maintaing data in our CRM, and coordinating meetings. **What do you like best about CIENCE?** Automated, high-volume, high-quality custom email and LinkedIn marketing. **What do you dislike about CIENCE?** On occasion, copy and custom responses need addtional review from our team to ensure alignment and correct grammar. **What problems is CIENCE solving and how is that benefiting you?** Were identifying more prospects than we could on our own as well as reaching out and connecting in scheduled, customized email and LinkedIn messaging waves. The data reported by Cience has helped us continue to refine who we market to and how we market. ### 49. Very professional team, great to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Vikram M. | Executive Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **Describe the project or task CIENCE helped with:** We have been using Cience team for a while. The team is very professional, process-oriented, responsive and adds value to each and every interaction. The company follows a rigorous process and is never afraid of experimentation and adaptation. The team starting from the Accont Exec, Account Manager and Project Manager have been superb. Highly recommend this fantastic team! **What do you like best about CIENCE?** professionalism, process-oriented, responsiveness **What do you dislike about CIENCE?** There are no dislikes simply because the team has managed to seek feedback proactively and act upon it with great degree of ownership. **What problems is CIENCE solving and how is that benefiting you?** Experimentation, Outbound strategy, LinkedIn strategy ### 50. Excellent Lead Generation Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **Describe the project or task CIENCE helped with:** Cience helps us with email and calling campaigns into targeted vertical markets. **What do you like best about CIENCE?** Cience has an excellent process to manage complex outbound lead generation and calling campaigns. Their team is extremely responsive and gives us top-notch customer service. **What do you dislike about CIENCE?** Cloud Cover Music is the #1-rated streaming music service for business. It's a unique market and selling proposition to all kinds of businesses. Sometimes things get "lost in translation" between the U.S. and the Cience team based in Ukraine with regards to terminology and email messaging. **Recommendations to others considering CIENCE:** Leverage Cience resources for research, email marketing, and calling but stay on top of messaging. And make sure they understand your business. **What problems is CIENCE solving and how is that benefiting you?** Cience massively extends our marketing team to 1) create targeted email lists through their extensive research tools, 2) organize complex email outreach with dedicated SDR time and attention, including the nurturing of neutral replies and referrals 3) create extensive reporting on a weekly basis to track critical metrics, and 4) perform outbound calling on our behalf to schedule discovery calls for our sales team. ## CIENCE Discussions - [Is Outbound Marketing effective?](https://www.g2.com/discussions/is-outbound-marketing-effective) - 2 comments, 1 upvote - [How many appointments will I get each month?](https://www.g2.com/discussions/how-many-appointments-will-i-get-each-month) - 1 comment, 1 upvote - [Which industries do you work with?](https://www.g2.com/discussions/which-industries-do-you-work-with) - 2 comments, 1 upvote - [How many leads can you generate?](https://www.g2.com/discussions/how-many-leads-can-you-generate) - 2 comments, 1 upvote - [What do your services cost?](https://www.g2.com/discussions/what-do-your-services-cost) - 1 comment, 1 upvote - [View CIENCE pricing details and edition comparison](https://www.g2.com/products/cience/reviews?filters%5Bcompany_segment%5D%5B%5D=179§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A15%3A23+-0500&secure%5Bsession_id%5D=94b588a1-4462-4bc4-bff8-980bb1b2ceda&secure%5Btoken%5D=97ac345ff022a8bfce087e634890d42a08b07f1425473a54ebe2e605d7679a1d&format=llm_user) ## CIENCE Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Capabilities** - B2B Lead Development - Onboarding - Lead Qualifying - Qualified Meetings - Sales Account Management - Virtual Support **Expertise** - Demand Generation - CRM - Analytics Capabilities **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top CIENCE Alternatives - [Belkins](https://www.g2.com/products/belkins/reviews) - 4.7/5.0 (94 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.9/5.0 (258 reviews) - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (403 reviews)