--- title: Cien Reviews meta_title: 'Cien Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Cien works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 4 scale: '5' date_modified: '2026-06-21' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Cien Reviews **Vendor:** Cien **Category:** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 4 ## About Cien Cien is used by technology sales leaders to understand the cause of low quota attainment. Cien quantifies the intangible factors that prevent reps from achieving their numbers. Using AI, Cien delivers free assessments that typically reveal 20-40% of hidden revenue, even for companies with imperfect CRM data. For a free AI assessment of your sales team, visit www.cien.ai. "Cien helps sales teams use AI to fix performance, improve motivation and increase sales effectiveness.” / The Huffington Post “The app takes into account human and behavioral elements to measure performance.” / Dallas Business Journal ## Cien Reviews ### 1. Review for Cien **Rating:** 4.5/5.0 stars **Reviewed by:** Jon H. | Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2020 **What do you like best about Cien?** Cien is incredibly useful when it comes to tracking sales calls and giving me the ability to follow up. **What do you dislike about Cien?** Learning curve is a bit difficult. Seemed to take more training than other sales softwares I’ve used in the past **Recommendations to others considering Cien:** Check out various products as well as the big names out there, then compare to what your needs are **What problems is Cien solving and how is that benefiting you?** Definitely solving following up with potential new leads and clients ### 2. Great AI for Salesforce and improving sales efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Ed A. | Co Founder - Strategies & Innovation, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Cien?** We like that we're able to quickly and easily see all of our open opportunities and more importantly, the ones that are predicted to close this month. The predictions are surprisingly accurate and helps my team with prioritization. We also like that we can see how much value each sales person has created - it's changed the way we measure employee performance. **What do you dislike about Cien?** We use multiple currencies and the app only provides 1 currency, so the booking values are not always 100% accurate. **What problems is Cien solving and how is that benefiting you?** We realized quickly that not all of our reps were entering all data that they could have, and since Cien uses past data to form predictions about current deals, our reps corrected their behaviour and are now logging much more data. Now that we have this data, we're able to better analyze how our business is performing in certain areas and whether or not we are able to target new verticals. ### 3. Lots of knowledge, Great communication and easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Donald H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Cien?** Cien is able to understand our Salesforce data like no own else. Their standardization of our not-always-clean data has helped us identify new markets we were unaware of before. They've also been able to make some recommendations as to how we're handling our data which is saving our employees time and making our data easier to look at. **What do you dislike about Cien?** It would be nice if they had an interface that works directly within Salesforce. **What problems is Cien solving and how is that benefiting you?** We utilized their Data Enhancement Services to help us identify and remove hundreds of duplicate records. Their duplication models seem to work much better than Salesforce's Dupecheck. As mentioned above, the standardization of additional data points has helped us realize potential markets and channels to attract new business. ### 4. Salesforce Einstein Done Properly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2018 **What do you like best about Cien?** - the daily pulse feature is useful and highly addictive, - the true pipeline view let's you see leads and contacts even when you've moved from lead based to account based sales and marketing - you can see the predicted end of month bookings number and critical deals which helps my team prioritize its efforts - sales rep quality - love it how you can see everyone's exact revenue contribution, from marketing to SDRs to AEs Cien value chain - keeps our discussions with the marketing team routed in reality **What do you dislike about Cien?** would love to see more team details and be able to customize the surveys. Salesforce.com is the only CRM currently supported **What problems is Cien solving and how is that benefiting you?** increase sales and marketing effectiveness improve sales operations and forecasting drive greater visibility into what's working and what's not - [View Cien pricing details and edition comparison](https://www.g2.com/products/cien/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-08+19%3A34%3A59+-0500&secure%5Bsession_id%5D=9b51c2cd-78af-415e-9add-22fc272ecaec&secure%5Btoken%5D=99c6a451acffd2613e6c073fd6ab0e5571b1033e627416ec53de88aa87fdb669&format=llm_user) ## Cien Features **Lead Facilitation** - Lead Qualification - Lead Follow-up **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Incentives** - Badges - Triggers - Leaderboards **Organization** - Opportunity and Pipeline Management - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation ## Top Cien Alternatives - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - 4.4/5.0 (611 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,686 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)