I really enjoy that ChurnZero keeps innovating and putting out new features. There's always something new and exciting, which I love. The commitment to innovation that ChurnZero has is not unnoticed. It's clear they continue to try and make a better product for their customers. Review collected by and hosted on G2.com.

Just minor things here and there like, the ability to access some information requires extra clicks. Sometimes you have to click around a little bit. Initial setup was a little tricky, and definitely a team effort. It was not easy, but we had great support to ask questions and help out weekly for when we had questions. Review collected by and hosted on G2.com.

I really love the detailed customer data and segmentation that ChurnZero offers. As a customer marketer, I rely on ChurnZero to connect with our software customers through in-app messages. It’s also super helpful for rolling out in-app guides and product walkthroughs, which support product adoption and awareness.

One of my favourite aspects is gathering insights on customer communication and behaviour. I can track customer engagement on the platform, satisfaction levels, email CTRs, and in-app notifications views. Definitely a valuable tool for our team. Review collected by and hosted on G2.com.

Wish there were more customizable features for in-app communications, such as linking pop-ups to specific features in the platform or on specific solution pages, or more complex, multi-step and visually pleasing notification designs. Review collected by and hosted on G2.com.

The best part about ChurnZero is that all my emails are sent instantly. Review collected by and hosted on G2.com.

Formatting emails is very difficult, creating a Playbook takes a long time (relative to other vendors), not being able to duplicate other user's playbooks is inefficient, the system can only process 3 plays at a time which is not efficient for a large organization, we are only able to send 99 emails at a time if we want the emails to show up in our sent box, the CSMs for ChurnZero are not helpful (often times I get better service/responses from their support team). Review collected by and hosted on G2.com.

Its design is very easy to understand. The way it is visually organized makes the data very clear; furthermore, it provides facilities to apply filters according to the search needs. Review collected by and hosted on G2.com.

It may happen that, when changing the date of a task, it eventually reverts to the original, and the system acts as if the change was overlooked. Review collected by and hosted on G2.com.

I really like the look and feel of the platform — it’s clean, easy to use, and intuitive. When I need to learn something new, the knowledge base and the active community are excellent resources. As the admin, I’ve found it straightforward to implement new processes and share them with my team. The ChurnZero support team is also a big plus. It’s easy to hop on a call, screen share, and work through any challenges quickly. Review collected by and hosted on G2.com.

The one thing that throws me off is the naming convention for “Segments.” I understand the function, but when I’m explaining ChurnZero to colleagues who aren’t users, it feels odd to say “run a Segment” instead of “run a report.” It’s a small thing, but it can be confusing when I’m walking others through the tool. Review collected by and hosted on G2.com.

I find ChurnZero's ease of use and accessibility to be a big differentiator. The data model and table structure are very easy to understand, and the design is quite intuitive. I particularly appreciate the visual workflows and the way segments and dashboards are built, which allow my team to manage and adapt our processes without needing specialized training. This improves our team's efficiency and reduces the risk of failure when implementing changes. Additionally, the ability to automate customer engagement and workflows, especially with AI functionality and Playbooks, is a significant advantage. This feature has helped us automate complete workflows and scale our operations more quickly. Review collected by and hosted on G2.com.

Nothing! The team is great about addressing any challenges we face and providing consultative work arounds when we have unique requirements. We haven't run into any blockers or issues that couldn't be resolved. Review collected by and hosted on G2.com.

It is so easy to use. I love that I can clearly see what my tasks are for the day and which of my accounts need attention the most. Review collected by and hosted on G2.com.

Only simple little enhancements would make it better. For example, the ability to hit enter after typing the site number to bring up an account. Review collected by and hosted on G2.com.

I really like the visibility across all accounts with ChurnZero, enabling real-time reporting and keeping track of status updates for each account. It's very effective and efficient when used actively, helping teams track client services and information effectively. This ensures we deliver great client experiences. The setup process was very user-friendly, making it easy to configure reporting and information on a weekly, monthly, and quarterly basis. I find ChurnZero extremely useful for tracking all information within one tool and for easily pushing out communications. It's a fantastic tool that helps keep teams on track with meeting goals, setting success plans, and identifying customer journeys. Review collected by and hosted on G2.com.

Nothing found at this time. Review collected by and hosted on G2.com.

The AI Summary is great for time saving on reports! We just started using the Signals feature and I think this is going to be really helpful in getting in front of customer churn. Review collected by and hosted on G2.com.

I wish there were a way to reorder Open Task. Like a drag and drop so I could easily arrange my to-do list for the day. Review collected by and hosted on G2.com.

I really like the AI tools in ChurnZero, especially the AI summary; it's really nice. But what I like most is the task system that allows us to set up and follow a very long process for specific customers. It's also quite helpful in sending bulk emails to specific groups of customers I'm targeting, which is a lot easier than sending individual emails. It helps me view and manage customer health effectively, giving us the oversight we didn't have before. Review collected by and hosted on G2.com.

I encounter an internal data integrity problem most. We just don't have super clean data, which makes it difficult to use ChurnZero. Also, the initial setup was not super easy, mainly because of the way our systems work, like with parent-child relations, and we didn't have super clean data, which was a challenge. Review collected by and hosted on G2.com.