Starting with the user interface: once you get used to it, it becomes much easier to navigate. It’s also well integrated with Salesforce data, and the tab setup makes day-to-day work more straightforward. The best part for me is Snapshot AI, which summarizes past interactions from others who handled the same account before me. Review collected by and hosted on G2.com.

It isn’t very user-friendly at first, but like with any software, there’s a learning curve and it gets easier once you’ve spent a bit of time with it. Review collected by and hosted on G2.com.

Since day one, we have had a customer success manager and an implementation specialist. The implementation workbook provides a very structured approach in terms of how to build the connectors, how to define the mapping rules, and walk us through some key design decision principles. The dedicated onboarding team guided us through the implementation journey, which was instrumental to the project's success. Review collected by and hosted on G2.com.

I believe one big area for improvement is for IT admins to have the ability to impersonate users, so you can visualize the user experience for each role you define. Another area is the ability to have a hierarchy connected from either Workday or your HR system to make it easier to manage. Another area is to build the MCP from which the users can query anything and provide context so it can act like any type of agent the users want. Review collected by and hosted on G2.com.

I really find ChurnZero easy to navigate and simple to customize. It's great to have all the customer information I need in one place. The integrations with our different systems are very handy. It's good at capturing renewal information and makes it easy to segment customers for analysis or outreach filtering. I also like how integrations allow us to centralize customer data from tools like Gong and our ticketing system, enabling a comprehensive understanding of the customer's history. Customer segmentation is another aspect I appreciate, as it lets us apply different strategies for various customer segments, track health scores more effectively, and gather analysis-driving data. Review collected by and hosted on G2.com.

Very minor, but we are currently looking to revamp our ChurnScore and we cannot see what that ChurnScore would look historically even though we have all the relevant historical data. This makes it tough to make a decision without having analysis of what this would look like historical as this affects CSM bonuses and customer ChurnScores. Review collected by and hosted on G2.com.

I like how customizable Churnzero is. We have a lot og custom tables and information pulled from our platform about customer usage that is very helpful in understanding our customers. I like the cards for different overviews and being able to create segments that I define myself. Review collected by and hosted on G2.com.

Nothing so far! It has meet all needs we have and we are in constant contact with our team from CZ about adding additional things into our environment and updating according to our needs. Review collected by and hosted on G2.com.

I like that ChurnZero is very easy to navigate compared to Salesforce. I have all the relevant info about the client that I need before outreaching or meetings without having to scroll or navigate more for it. When I click on an account, it immediately displays the account info about the products and their stats. Working at a SaaS, it's very easy for me to understand the clients' stats and how I can tailor my support for them. Review collected by and hosted on G2.com.

I would appreciate an in-depth tutorial or video on how to use ChurnZero. I find the time it takes to sync with Salesforce too long and it disrupts my workflow. Review collected by and hosted on G2.com.

The automation engine (Plays) and the real-time health scoring are the standout features for me. Plays let you automate workflows based on customer behavior, and ChurnScore gives an instant, data-driven snapshot of overall account health. Review collected by and hosted on G2.com.

Navigation: The interface can feel cluttered, often requiring too many clicks to find specific data points. Review collected by and hosted on G2.com.

I truly appreciate how ChurnZero thinks about how we drive true Customer Success within our customer partners. They are on the forefront of developing technology and playbooks which help drive insights and automation to help scale our teams. The UX is intuitive and we look forward to implementing AI within ChurnZero. Review collected by and hosted on G2.com.

We don't have much negative feedback in terms of ChurnZero. The Customer Success Team at CZ has been helpful in understanding and assisting with our business model. Review collected by and hosted on G2.com.

The health scoring metrics and flexibility to integrate usage statistics within our platform into the overall health evaluation of our customers are fantastic and not something i had access to in my old role. This ability has meant aggregating customers is far easier, streamlined and scalable. Review collected by and hosted on G2.com.

The health scoring between parents and children accounts is tricky to navigate and to ensure the system shows a correct churnscore.

Specifically, when averaging a churnscore across child churnscore across multiple children, excluding the parent from this average churnscore is quite unhelpful. Review collected by and hosted on G2.com.

I use ChurnZero to manage my customers effectively. It helps me avoid being disorganized and ensures I don't miss check-ins or specific customer information. I like the ability to keep track of tasks, especially with the 'My To Dos' page. The Journeys feature is also something I enjoy, as it helps me keep my customers successful with our platform and maintain a personal connection with them. Review collected by and hosted on G2.com.

Integration with other platforms, particularly with Zoho. Review collected by and hosted on G2.com.

I love how ChurnZero has all the data together, building blocks for me to gain bigger insights into my customers. We pull in data from our CRM, Gmail, and a bit of Teams, allowing us to combine all those emails and turn them into sentiment analysis. It's really helpful in figuring out customer signals and understanding churn. I love going to an account and seeing everything that's happening from sales to support, post-sale services, and marketing. The initial setup was easier than I expected. Review collected by and hosted on G2.com.

I think trying to integrate all of our sources is a bit of a challenge. It has something to do with our CRM. We have Zoho in several different places and can't always get all the data fields I want into ChurnZero and to get them coherent. Also, the more you put in there, the more it costs, so it can be a little bit challenging as well. Review collected by and hosted on G2.com.