--- title: ChurnZero Reviews meta_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1601 reviews by the users' company size, role or industry to find out how ChurnZero works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1601 scale: '5' date_modified: '2026-07-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChurnZero Reviews **Vendor:** ChurnZero **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,601 ## About ChurnZero ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. ## ChurnZero Pros & Cons **What users like:** - Users appreciate the **ease of use** of ChurnZero, finding it intuitive and supported by helpful customer service. (139 reviews) - Users appreciate the **helpfulness** of ChurnZero's features, making client engagement and management seamless and efficient. (95 reviews) - Users value ChurnZero's **automation capabilities** , allowing streamlined workflows and improved efficiency in managing customer success. (86 reviews) - Users value the **fantastic customer support** from ChurnZero, enhancing their experience and data management efficiency. (78 reviews) - Users appreciate the **efficiency** of ChurnZero, which streamlines workflows and enhances customer data organization seamlessly. (76 reviews) - Users value the **customizable integrations** of ChurnZero, enhancing their ability to manage customer data efficiently. (69 reviews) - Customization (58 reviews) - Intuitive (54 reviews) - Visibility (51 reviews) - Time-saving (50 reviews) **What users dislike:** - Users note a **challenging learning curve** with ChurnZero, finding it time-consuming to master all features effectively. (54 reviews) - Users find the **complexity** of ChurnZero frustrating, as it can be overwhelming and not very intuitive. (41 reviews) - Users find ChurnZero to be **not intuitive** , requiring time and effort to navigate its numerous features effectively. (39 reviews) - Users note that ChurnZero has **missing features** like auto-population for success plans, requiring manual input instead. (34 reviews) - Users face a **steep learning curve** with ChurnZero, struggling to navigate its complex features and segmentation options. (33 reviews) - Limitations (27 reviews) - Missing Functionality (24 reviews) - Integration Issues (23 reviews) - Difficult Navigation (21 reviews) - Limited Customization (21 reviews) ## ChurnZero Reviews ### 1. Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey C. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about ChurnZero?** It helps me outline what I need to do for the day to ensure I am reaching out to my customers appropriately and getting them all the information I need. ChurnZero is great for alerting me when a customer needs more attention and when to congratulate them on hitting milestones. **What do you dislike about ChurnZero?** It's too easy to customize my tasks for specific customers. I cannot currently think of anything that I dislike about ChurnZero as I am continuing to increase my process everyday. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero has helped immensely with the organization issues I had been struggling with. The alerts that I can customize are also helping me know when a customer has hit a bump in the road or when they are doing better than they had previously. ### 2. Incredible Insight and Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about ChurnZero?** Ability to manage meetings, tasks, and client health all in one place all while automating emails and follow ups at the same time. Customer support is phenominal and always more than happy to help along with allowing me to use the product frequently. **What do you dislike about ChurnZero?** Reporting capability could be a little more clear, would be nice to have more pre generated reports of commonly used items. **What problems is ChurnZero solving and how is that benefiting you?** Reminders and unexpected churn. ### 3. ChurnZero is very effective for client relationship management **Rating:** 5.0/5.0 stars **Reviewed by:** Nick J. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2025 **What do you like best about ChurnZero?** Almost everything is in one application rather than several tools and duplicative processes **What do you dislike about ChurnZero?** Still learning all of the features and can be a bit overwhelming to begin **What problems is ChurnZero solving and how is that benefiting you?** Better understand client health ### 4. A Great Tool to Manage the Success **Rating:** 4.5/5.0 stars **Reviewed by:** Siddhant R. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about ChurnZero?** Account Management is really easy with Churnzero. My accounts have a visibilty of entire history of the conversation I had which are integration with my notes on cadence and I can check the renewal date at once ensuring the churn is minised. There are dashboards which help me, Account Health, Usuage, Time Spent are insightful data which ensures that I have an holistic view over my portfolio. I almost use it daily as it my source of truth. **What do you dislike about ChurnZero?** Maybe if there were playbooks we could have enabled automation for onboarding, email for accounts which are not active. **What problems is ChurnZero solving and how is that benefiting you?** Ensuring that the adoption is optimal and low usage is highlight soon. I can reach out to my high performing accounts for NPS and also bring out the engagement for low perfoming accounts. All my notes and the next steps are in one place and hence I keep a check on my account and ensure the optimal success of the account. ### 5. Great tool to fight the Project Churn! **Rating:** 5.0/5.0 stars **Reviewed by:** Shreeganesh K. | Program Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about ChurnZero?** ChurnZero's methodology for calculating Project churn score and present it in a quantifiable format is excellent. The tool really offers one stop shop for multiple aspects related to Project & it's integration within systems is brilliant. In my experience with ChurnZero for 2 years I found it very easy to use, and gives great insights. I'm using the tool on weekly basis & in case of any issues, the support provided by customer team has been wonderful. **What do you dislike about ChurnZero?** Nothing specifically to be mentioned about ChurnZero **What problems is ChurnZero solving and how is that benefiting you?** ChrunZero has a good Customer Management perspective which can help in managing the pulse of your accounts. The tool has helped me for last 2 years with understanding customer pulse and track crucial deliverabels, monitoring upcoming tasks & crucial actions. The Account play function also helps in guaging the progress of a specific account and it rarely gives me wrong information. The vareity of parameters that one can define for reporting makes complex reporting simple. Also, the ease of parameter definitions for reporting & automatic score calculation makes it a central reliable repository giving helpful insights. ### 6. Churnzero the real partner for a CSM **Rating:** 4.5/5.0 stars **Reviewed by:** Aarthik S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about ChurnZero?** I like the reminders and notifications that come with pending to-dos. I love the access to the complete details related to the customer accounts, from their usage stats to their renewal dates, from their login trends to their tickets. **What do you dislike about ChurnZero?** The Snapshot AI could be further optimized and to give answers faster. **What problems is ChurnZero solving and how is that benefiting you?** The entire account lifecycle can be tracked on Churnzero, their renewal dates to their login trends, their usage details to the contact details. It is easy for us to reach out to our customers based on all these important data points. ### 7. It's superpower is the flexibility. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about ChurnZero?** Working in CS Ops, my entire world is in CZ, and i use it daily. The ability to dynamically segment accounts and contacts (and many other items) to put customers in buckets for reference or for actions is so useful. Show me customers who are past renewal, with X Product, who don't have a SPOC assigned, that are in Pennsylvania who have a high churn score. Of course automating plays for messaging and internal tasks and alerts is great, but bringing it all together in dashboards make all the data useful. Support is terrific and responsive! **What do you dislike about ChurnZero?** My biggest advice is take the time to document everything. When you consider something like NPS surveys, for example, the actual survey is simple, and setting up the segment to be surveyed is pretty easy, too. But what do you do with the data after you collect it? That's when things can get complex. And for me, the minute I look away from my process, it's hard to come back to it. Be meticulous about documenting your processes. **What problems is ChurnZero solving and how is that benefiting you?** Knowing who to talk to, and when. ### 8. Powerful Platform for customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2021 **What do you like best about ChurnZero?** Automation and Workflow, Customisation and Flexibility **What do you dislike about ChurnZero?** Setup and usage for small group of users, limited search functionality, costly **What problems is ChurnZero solving and how is that benefiting you?** For a large number of customers, it is simple to add filters to separate the data into different segments. ### 9. ChurnFigther **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about ChurnZero?** The ability to showcase in a single screen all relevant data a CSM need to properly track and plan the Customers journey **What do you dislike about ChurnZero?** Overall GUI can be improved and some BI related features should be added. Security features (Users visibility) to be improved **What problems is ChurnZero solving and how is that benefiting you?** With ChurnZero we are able to streamline and track multiple tasks to track Customer Journeys with the support of automation ### 10. Comprehensive, customisable and effective. **Rating:** 4.5/5.0 stars **Reviewed by:** Lewis B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2024 **What do you like best about ChurnZero?** My company started using ChurnZero in April 2024 and I was incredibly impressed by the setup and implementation support we received. Regular meetings with CZ staff enabled us to get started quickly and we were up and running with ease. We have received fantastic support from ChurnZero staff, with special mentions to Jackie and Tina. The platform knowledge they have is first class, always explaining things well, as well as always being happy and friendly. The platform itself is very powerful and delivers everything we need to run our CS team: Revenue/Renewals hub, powerful segmentation, great alerts, endless automation and customisation, great integration with our other tools (Hubspot, Snowflake, Segment etc), and very useful tools to help you to your day to day. You can use ChurnZero in a basic way to help you do your job, or you can really go into detail to help the wider team scale and be more efficient. I use ChurnZero for multiple hours every day and I am very pleased we made the switch. **What do you dislike about ChurnZero?** One of my only complaints with Churn Zero is the sync with Hubspot being every 15 minutes. This is very minor but means we have to wait for onboarding clients. The other issue is that you cannot pin notes, which was a very useful feature with our previous platform. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero makes it very easy to segment our clients and get a better understanding of our portfolios. This saves time and allows me to better focus my time. I now also spend less time on spreadsheets and Hubspot, as ChurnZero is meeting more of my needs. ### 11. Great tool to help a growing CSM Team **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin M. | Realtor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ChurnZero?** I love the organization it allows, the segments and the note taking ability. **What do you dislike about ChurnZero?** I wish some things were not so granual when you need them to be simple **What problems is ChurnZero solving and how is that benefiting you?** It is allowing us to have better communication with our customers, keeping track of what they need, notes, CBRs, feedback etc ### 12. The key to any successful Customer Success Strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa F. | Enterprise CSM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about ChurnZero?** I love the UI, it's level of flexibility, and customization. They have an amazing Support team, and CS team. Overall their system just makes sense. I found Gainsight to be overwhelming and more for leadership. Totango was leaps and bounds behind Churnzero in its functionality, time to value, and impact. I will be a CZ supporter forever. **What do you dislike about ChurnZero?** Sometimes it doesnt fit all data models, for example a business that does not want to bring all of their user contacts into the system, and usage metrics aren't very frequent. We primarily care about admin contacts and usage goals for them are very low because we have a set it and forget it model. Getting full value out of that is difficult. **What problems is ChurnZero solving and how is that benefiting you?** Scalability. Being able to scale how to support our client and manage their journeys. ### 13. Simplifies Customer Lifecycle Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ChurnZero?** ChurnZero simplifies customer success with real-time insights and helpful automation **What do you dislike about ChurnZero?** Inability to create multidimensional dashboards **What problems is ChurnZero solving and how is that benefiting you?** Data visibility and Transparency ### 14. One of the best tools to scale and automate the customer relationship **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ChurnZero?** I love creating segments to identify the accounts that need extra care or that can be offered a new product based on their needs. Churnzero academy makes it really easy to learn the basics and implement automations. I use churnzero every day. The digest makes it easy for me to identify accounts at risk and prioritize the tasks I need to focus on. In case of need, the customer support team is readily available. **What do you dislike about ChurnZero?** I enjoy every aspect of CZ so far and there is nothing wrong with it. **What problems is ChurnZero solving and how is that benefiting you?** CZ is great to help me make sure all of my accounts receive the same level of attention. It really helps me scale my efforts. ### 15. Enables Greater Capacity and Efficiency for All CS **Rating:** 4.0/5.0 stars **Reviewed by:** Rhiann E. | Director of Customer Success Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about ChurnZero?** ChurnZero allows our team to be efficient, timely, and consistent of voice when communicating with customers. Building out journeys and plays allow us to give new team members a roadmap to success and share in the best practices. The UI is super intuitive and user-friendly. The support and success teams are phenomenal and passionate about what they do. **What do you dislike about ChurnZero?** I would love to see more transparency when an account fails in a play. We are often wondering "what went wrong" and there are no alerts to let you know the play and motion were not triggered, short of a brief pop-up box. When doing data imports as an admin, there is not import log that can be reviewed. **What problems is ChurnZero solving and how is that benefiting you?** Normed communications across a wide team, easy of mass messaging that feel personal, insight into account history and health. ### 16. it is a very useful platform that helps me keep on top of my customers and tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Freddie M. | Customer Success Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ChurnZero?** the journey function and how I can manage my customers through what they need **What do you dislike about ChurnZero?** I find the UI/UX a little clunky and hard to navigate at times **What problems is ChurnZero solving and how is that benefiting you?** seeing where customers are in their onboarding and allowing me to manage my tasks easier ### 17. Implementation of AI and Automation for customer Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about ChurnZero?** AI Engagement Integration of Synthesia Improved Charts and tables **What do you dislike about ChurnZero?** Reports and customisation User Interface Intuition **What problems is ChurnZero solving and how is that benefiting you?** Simple to add filters to pull out different segments for a large number of customer. ### 18. User-Friendly Tool Providing Valuable Customer Health Insights and Swift Support Actions **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Frontline Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2024 **What do you like best about ChurnZero?** As a support person, I can quickly see a customer's Churn Score and the reasons for that score. Understanding how the customer success manager sees a customer and how connected they are makes it very easy to understand what the next steps should be taken from a support perspective. It removes a lot of the guesswork we were previously performing. **What do you dislike about ChurnZero?** The API isn't as robust as I'd like. This limits our ability to get the amazing data from ChurnZero into ServiceNow, where our support team spends most of our time. Fortunately ChurnZero is just a click away, but I'd rather have data pushed than manually "pulled". **What problems is ChurnZero solving and how is that benefiting you?** While ChurnZero's primary purpose is to better enable our Customer Success efforts, I'm using it with my Customer Support team. It allows us to quickly gather context about a customer we're supporting so we can determine how to handle their case. We no longer have to go directly to the account owner (or, worse, have them come to us) to determine if a specific customer needs to be handled with higher priority. In our first month, we've had a handful of cases where we could prioritize and escalate quickly without the account owner or customer asking us to do so. I'm excited to see the impact in the coming months as we get into the habit of checking ChurnZero frequently. ### 19. ChurnZero review from a high volume CSM in the B2B2C SaaS education tech market. **Rating:** 5.0/5.0 stars **Reviewed by:** Austin B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about ChurnZero?** CZ's UI/UX and their support from CSM team (Mark Mullin specifically) makes me more efficient in my job than I have ever been. I can use tasks to stay organized even months or a year in advance if needed. I can run plays to countless contacts in a couple minutes as opposed to hours. The ease of implementation was the most surprising. It was daunting to take on my third CRM in 3 years, but CZ was miles ahead of the competitors that I have used previously. Thank you CZ and your customer support team! **What do you dislike about ChurnZero?** My only issue with CZ is that I had not heard of it before! **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero gives me a view of a "health" status on accounts that no CRM ever had before. I can tell where my accounts are in their onboarding journey. i can organize my meetings and onboardings. And i can set reminders that are pivotal to keeping organized over a long onboarding process and unique client base that we have. ### 20. Efficient and streamlined **Rating:** 4.0/5.0 stars **Reviewed by:** Jacquelyn S. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about ChurnZero?** It's highly customizable. Their support and customer success teams are responsible, insightful and overall very helpful. **What do you dislike about ChurnZero?** I'd like to be able to pull audit logs myself and not depend on the ChurnZero team **What problems is ChurnZero solving and how is that benefiting you?** Automation, customer health insights, team workload insights, etc. ### 21. Great tool to make sure your efforts are focused in the right area **Rating:** 4.5/5.0 stars **Reviewed by:** Chris P. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about ChurnZero?** The ability to create comprehensive customer scores built on many different factors. This has been so important to make sure the team are focused in the right areas. The onboarding process was great and we learnt a lot for us to use with our customers as well. **What do you dislike about ChurnZero?** The user interface could be improved, it's intuitive and easy to navigate, but doesn't look the best. **What problems is ChurnZero solving and how is that benefiting you?** It's enabled platform analytics to be used to drive efficiencies within the team, as well as developing more robust processes to improve our customer adoption. ### 22. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Caylon C. | Customer Success Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about ChurnZero?** ChurnZero has been a game-changer for our customer retention strategy. The platform is easy to use, the automation features are top-notch, and the customer success team is outstanding. Since using ChurnZero, we've seen increased customer satisfaction, reduced churn rates, and improved efficiency in managing customer relationships. Highly recommend for anyone looking to boost their customer success efforts! **What do you dislike about ChurnZero?** I dislike that I have to rely on the highly responsive Support team to create customized calculated/formula fields to aggregate data. **What problems is ChurnZero solving and how is that benefiting you?** Increased data visibility and hygiene management, as well as easy mass updating, where applicable. ### 23. Streamlined Insights and Stronger Client Engagement with ChurnZero **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about ChurnZero?** The CSAT surveys are easy to deploy and gather valuable feedback, and the dashboards provide clear visibility into account health and engagement. **What do you dislike about ChurnZero?** Some dashboards can feel a bit cluttered. **What problems is ChurnZero solving and how is that benefiting you?** Customized 1:Many communications have enhanced our ability to scale engagement efforts effectively with our customers. ### 24. I use Churnscore for client review and usage tracking and it's been a great so far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about ChurnZero?** Client tracking and integration with various platforms **What do you dislike about ChurnZero?** Limit of widgets when creating dashboards **What problems is ChurnZero solving and how is that benefiting you?** Tracking of our product usage and automated client surveys ### 25. Churnzero benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Sandy S. | Orr Fellow, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about ChurnZero?** What I find most helpful about Churnzero is the visibility I see into my customer portfolio's health. My to dos calendare helps me navigate my day a lot better. **What do you dislike about ChurnZero?** It takes some learning for some to understand the logical thought process behind creating segmemts. I really have enjoyed learning the logic behind it and it does help me think. **What problems is ChurnZero solving and how is that benefiting you?** Churnzero is solving my prioritization. Sometimes it feels like I could do several things but unsure of what is most important and Churnzero has been able to notify me where to focus my attention. ### 26. Able to organize our teams complex workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Sam S. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2025 **What do you like best about ChurnZero?** Being able to easily manage tasks in one place **What do you dislike about ChurnZero?** hard to find closed out tasks, if I need to see work from last week **What problems is ChurnZero solving and how is that benefiting you?** How to stay on top of clients and keep them engaged throughout the process ### 27. Its one of the easest systems that i have used in the five years of doing this role **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about ChurnZero?** Report filtering, it can makes life easier **What do you dislike about ChurnZero?** unable to sort on certain pages, value amounts **What problems is ChurnZero solving and how is that benefiting you?** Linking between different departmenst ### 28. Great at customer tracking, but lacking in other areas **Rating:** 3.0/5.0 stars **Reviewed by:** Nate H. | Customer Success Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about ChurnZero?** On the customer tracking side it was awesome. Very robust, and good at tracking customer lifecycle, and building out automation for it. **What do you dislike about ChurnZero?** It had the start of additional features, like in app guides, checklists, and other items. But they never worked well, and they were limited to the single page. Not as robust as other in app tools. Then the cost was extreme for what you got. **What problems is ChurnZero solving and how is that benefiting you?** Customer Experience and Journey tracking. We didn't have a good way to track this, and using our CRM for it was not worth it. ### 29. Great tool in process **Rating:** 4.5/5.0 stars **Reviewed by:** Aura Patricia H. | Customer Success Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about ChurnZero?** Segments are really similar to SQL but simplified, which maked them easier to learn and use. Dashbords and reporting are also very practical and time saving when it comes to see data. I have also noticed it's very easy to link to other applications. **What do you dislike about ChurnZero?** The adding notes future is ok, but maybe you need a space where you can create a document and be able to write and edit any information regarding the customer's journey, internal meetings notes, etc. Notes are very simple and small and sometimes it's very difficult to either keep one note where you need to put everything (because this cannot be pinned) or try to find something when you have several notes. **What problems is ChurnZero solving and how is that benefiting you?** It helps a lot to manage several accounts and to keep track on them for deployment and onboarding processes. ### 30. Powerful platform, helpful support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Director of Sales, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ChurnZero?** Having insights we never had are amazing. And while the platform is really powerful, we are learning how to manage it ourselves which helps feel self-reliant as a team. **What do you dislike about ChurnZero?** If you have never used a platform like this before, it can feel like a lot. However, the CSMs and support are great. **What problems is ChurnZero solving and how is that benefiting you?** Helping CSMs focus and prioritize activity has been the bigget gain. In our business we have a lean team and lots of accounts to manage. ### 31. VP, Customer Success & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about ChurnZero?** I really like the amount of detail I can get from CZ from a leadership prespective. I'm able to do capacity modeling, some budget planning for additioanl headcount and quickly review my teams work and where they are with customers on their customers journey. Our CZ CSM, Jeff Newman has been outstanding in every aspect. Always so attentive and responsive! **What do you dislike about ChurnZero?** My main use for CZ is reporting, I would like to see an easier way to put reports together for my leadership. I would like see more of a monthly reporting feature. **What problems is ChurnZero solving and how is that benefiting you?** Keeping our work in one place, being able to see where everyone is at without bugging my team for updates. ### 32. ChurnZero Review **Rating:** 4.0/5.0 stars **Reviewed by:** Michele J. | Customer Experience Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about ChurnZero?** In my opinion, ChurnZero is easy to navigate and has been a great help to me in managing my book of business. My Customer Success Manager is responsive and always provides great support and guidance. I am a frequent user of the platform and one of the highest adopters in my organization. I like how easy it is to build segments and basic playbooks. **What do you dislike about ChurnZero?** There are opportunities for ChurnZero to be more user-friendly, especially when it comes to composing emails outside of playbooks. For example, it would be helpful to have the ability to navigate to the contacts tab and bulk compose an email with those that I filter by contact role. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is helping me automate manual tasks and reminders. It is also integrated with my Gmail, allowing me to easily log emails as activities. Additionally, it is helping me understand which playbooks my book of business is engaging with the most. ### 33. I enjoy using ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about ChurnZero?** Easy to use Customer Success software with an excellent command centre that helps me priotise my work and plan out my day as a CSM. **What do you dislike about ChurnZero?** Churn Zero is quite intuitive but sometimes necessitates a lot of clicks to get to where you need! **What problems is ChurnZero solving and how is that benefiting you?** Helps me to prioritise my workload, plan for my day, stay on top of my clients and ultimately fight churn. ### 34. We're in our 3rd year with ChurnZero and we still love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim S. | Director Of Client Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2021 **What do you like best about ChurnZero?** ChurnZero has helped us in many ways. Believe it or not, we didn't sign up because we had a ChurnProblem. We signed up to get a pulse on how our awesome customers were really doing. With the health scores and many ways to segment and track, I'd recommend ChurnZero to anyone. **What do you dislike about ChurnZero?** Sometimes, you have to use Segments to accomplish even the simplest tasks, which seems to add a step or two to an otherwise easy process. It's a minor nitpick though. Nowhere close to a deal breaker. **What problems is ChurnZero solving and how is that benefiting you?** We're solving the problem of knowing our Customer Health Score, NPS scores, and who and when to reach out to when contacting our customers. ### 35. Incredible tool for CSMs to help strategize their book of business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about ChurnZero?** Segments, Playbooks and Alerts. Endless possibilities. **What do you dislike about ChurnZero?** Nothing really it's only getting better. **What problems is ChurnZero solving and how is that benefiting you?** Automating Customer Success strategies and keeping track of different aspects of the customer's journey. ### 36. New to ChurnZero but I can tell it's going to be a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe H. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about ChurnZero?** The navigation and UI are simple and easy to use **What do you dislike about ChurnZero?** There is nothing to dislike that I have seen so far. **What problems is ChurnZero solving and how is that benefiting you?** It's helping me to keep track of my customer's software experiences and usage. ### 37. Helps me be a better CSM by tracking everything I need and bringing it together in one platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about ChurnZero?** Insights, CRM for CSMs , Dashboards, Reports & Integrations to tools **What do you dislike about ChurnZero?** UI/UX could be bit more friendly, If you are new to the system it takes a while to get used to **What problems is ChurnZero solving and how is that benefiting you?** Tracks all the KPIs I need and the dashboards are really helpful ### 38. CZ dashboards contribute to positive customer experience and improved personal metrics. **Rating:** 4.5/5.0 stars **Reviewed by:** Carrie M. | Sr. Strategic Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about ChurnZero?** Love the overview and insight I gain on my book of business--identifying where both risks and opportunities lay. **What do you dislike about ChurnZero?** Changes need to go through a CZ admin at our company, not eveyrone can access and build out reports/widgets as needed. **What problems is ChurnZero solving and how is that benefiting you?** Which customers stop using a product or stop transacting as a whole so we can idetify signs of churn. Understanding where opportunities lay. ### 39. Indispensable for day-to-day success operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about ChurnZero?** They constantly try to improve their offering and listen to feedback offered by customers, and they are overall quick to fix issues, especially when they stem from releases. They are always responsive when we need assistance or face an issue with our platform, although some times certain issues have a bigger resolution time. Overall, it is quite efficient in its use, though some improvements could still be made. **What do you dislike about ChurnZero?** We've changed quite a few CSMs in our years of using the platform. Some changes made in the UI/UX last year changed the way an account appears and unfortunately for our organisation's level, it was more efficient before they made change. **What problems is ChurnZero solving and how is that benefiting you?** Account assignment Communications with customers Contact and account housekeeping Tasks and reminders Reporting ### 40. The platform has transformed how we manage customer relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Director of Customer Success - MEA, Enterprise (> 1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about ChurnZero?** easier to track engagement, prevent churn, and deliver proactive customer service. The automated workflows and in-depth analytics have been game-changers for our team, helping us focus on the right customers at the right time. The user interface is intuitive, and the support from the ChurnZero team has been outstanding. **What do you dislike about ChurnZero?** Unable to pull in external sources in Dashboards for reporting **What problems is ChurnZero solving and how is that benefiting you?** No previous Account 360 view of the customer. No we have full insights and able to drive better analtics. ### 41. My experience with ChurnZero **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about ChurnZero?** I like how we can adapt it to feat our business needs. It was adapted to our kind of business and it is quite easy to navigate and get the information we need to run our Book of Business. **What do you dislike about ChurnZero?** The UI needs a tune up. It could be better. **What problems is ChurnZero solving and how is that benefiting you?** It solves the problem of easily identifying customers who have churned or have the potential to churn as well as identify those with high engagement in our platform. ### 42. Good value for money **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about ChurnZero?** Range of features Easy of use and visibility Good service and support Relatively easy integration Value for money **What do you dislike about ChurnZero?** UI can be improved Better dashboards or custom dashboard capabilities Better measurement of results in more high-level way and not per-play **What problems is ChurnZero solving and how is that benefiting you?** 2 areas of problem: 1. centrilzed customer success platform that enables global teams to see the required information about their accounts and users, get alerts and the relevant data in one place. 2. User engagements - improving product adoption and learning with minimal team ### 43. ChurnZero gets "Stuff" done **Rating:** 4.5/5.0 stars **Reviewed by:** Ken C. | Director Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about ChurnZero?** Having experienced most of the Customer Success platforms, I would choose ChurnZero again. The platform is intutive without being overly complex. Data flows are clear and can be used to monitor and action signals. The ChurnZero support and success teams are attentive, responsive and consultative. What I like the most is how easy it is to administer the system. Many of the competitor platforms require a trained administrator. ChurnZero can be stood up and managed by a Customer Success Leader making it possible to run lean and scale with a business. **What do you dislike about ChurnZero?** Using the full feature set of ChurnZero including the ability to manage renewals and Success Center to interface with customers directly will require the support of product, support and sales. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is helping us dial in our engagement model to ensure we drive and reinforce value. It is also helping us improve operational efficency by using signal monitoring to optimize our touchpoints at moments that matter. ### 44. Gained valuable insights to understand our clients needs **Rating:** 5.0/5.0 stars **Reviewed by:** Amy G. | Vice President, Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about ChurnZero?** Churnzero allows all of our teams to be more effective at understanding our client's needs and usage. **What do you dislike about ChurnZero?** We have different instances of salesforce that feeds into CZ and we would love to be able to collect everything in one place. **What problems is ChurnZero solving and how is that benefiting you?** It is helping us to identify clients who have given up or are not using our platform in a timely manner and during any phase of the client journey. ### 45. Great way to understand your customer base. **Rating:** 5.0/5.0 stars **Reviewed by:** Gerardo N. | Customer success manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about ChurnZero?** I like the fact that you can have a holistic view of all your customers and understand anything about them. **What do you dislike about ChurnZero?** I don't love the UI, and I think that the user experience can be improved. **What problems is ChurnZero solving and how is that benefiting you?** It currently helps me to have all the information from my customer base organized. ### 46. Single pane of different Information of an Account **Rating:** 4.5/5.0 stars **Reviewed by:** vishwas J. | Technical Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about ChurnZero?** Different fields pertaining to a specific account where everything will be available to understand the current status. **What do you dislike about ChurnZero?** The log activity does not show the title which it has been selected. Obviously there is too much information which we need to add **What problems is ChurnZero solving and how is that benefiting you?** This tool helps us to understand the key factors where the customer is not happy with certain areas and where we could improve . Since multiple teams add inputs we get a holistic approach for each customer account and take necessary steps to solve the issue ### 47. Deeply impacting Installed Base Engagement with Churnzero **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | SVP Customer Success, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2024 **What do you like best about ChurnZero?** Automated Playbooks and Journeys, AI insight. Love the product roadmap and speed of innovation. **What do you dislike about ChurnZero?** There are a lot of deep features, and we consistently need PS/CS help to unlock. Make sure to align that help from the vendor, though it is much less than we have had to demand from other CS vendors. **What problems is ChurnZero solving and how is that benefiting you?** Creating a scaled, digital motion for customers less than $100k in ARR, allowing us to create more segmentation and leverage in our CS function. Also creating consistency across customers, and deepening a quality of touches and engagement with the customer. ### 48. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ChurnZero?** The number of features of the CZ is very helpful. **What do you dislike about ChurnZero?** You get used to it, but it could be more user-friendly **What problems is ChurnZero solving and how is that benefiting you?** Customer Onboarding and Journey information ### 49. Best tool I have used for CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about ChurnZero?** I love how easy it is to update the customer 360 fields, and keep tabs on your task, meetings, book of business, and plan campaigns to benefit the client. It makes my work so easy I dont have to worry to log tasks like meetings because it already reads my calender. **What do you dislike about ChurnZero?** Nothing as of now, maybe they can enhance surveys and playbooks a bit. **What problems is ChurnZero solving and how is that benefiting you?** Account 360 is so clear on CZ and can give you insights so easliy espeacially through segmenting and reports. ### 50. An all in one Churn Prevention Solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Sreeram K. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ChurnZero?** What I like best about churn zero is it's configurability which is essential for any tool to be a single source of truth for a variety of organisations with very different processes. You can configure this with a fair amount of freedom which is very helpful. **What do you dislike about ChurnZero?** I am not very happy about the user interface which has a learning curve and seamlessness in the processes which could have some click optimisations. **What problems is ChurnZero solving and how is that benefiting you?** It's able to give me a birds eye view of my book of business It's able to give me a single source of truth related to everything in the account. It's able to seamlessly connect with various other third party applications which make my job easier. ## ChurnZero Discussions - [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) - 2 comments, 2 upvotes - [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) - 1 comment, 2 upvotes - [Why should you choose ChurnZero?](https://www.g2.com/discussions/why-churnzero) - 1 comment, 2 upvotes - [What other products does ChurnZero integrate with?](https://www.g2.com/discussions/native-integrations-829b4a2f-3782-445a-8373-5f4d9fc31118) - 1 comment, 2 upvotes - [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) - 1 comment, 1 upvote - [View ChurnZero pricing details and edition comparison](https://www.g2.com/products/churnzero/reviews?page=7&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+11%3A35%3A12+-0500&secure%5Bsession_id%5D=4f17461c-d5f6-44ce-85b7-9cf809e3fa70&secure%5Btoken%5D=29f65b50bda6916520eee6814db44a11c3c86daafb7773d29736f0da7bca058a&format=llm_user) ## ChurnZero Integrations - 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Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **User Analysis** - Survey Implementation - Data Analysis **Sales Team** - Flexible Sales Process - Training Mode - Playbooks **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Onboarding Setup** - Workflows - Templates - Checklists **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Mapping** - Multiple Org Charts - Stakeholder Roles **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Experience Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction - Proactive Assistance **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top ChurnZero Alternatives - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [Custify](https://www.g2.com/products/custify/reviews) - 4.7/5.0 (503 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (927 reviews)