--- title: ChurnZero Reviews meta_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1601 reviews by the users' company size, role or industry to find out how ChurnZero works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1601 scale: '5' date_modified: '2026-07-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChurnZero Reviews **Vendor:** ChurnZero **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,601 ## About ChurnZero ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. ## ChurnZero Pros & Cons **What users like:** - Users appreciate the **ease of use** of ChurnZero, finding it intuitive and supported by helpful customer service. (139 reviews) - Users appreciate the **helpfulness** of ChurnZero's features, making client engagement and management seamless and efficient. (95 reviews) - Users value ChurnZero's **automation capabilities** , allowing streamlined workflows and improved efficiency in managing customer success. (86 reviews) - Users value the **fantastic customer support** from ChurnZero, enhancing their experience and data management efficiency. (78 reviews) - Users appreciate the **efficiency** of ChurnZero, which streamlines workflows and enhances customer data organization seamlessly. (76 reviews) - Users value the **customizable integrations** of ChurnZero, enhancing their ability to manage customer data efficiently. (69 reviews) - Customization (58 reviews) - Intuitive (54 reviews) - Visibility (51 reviews) - Time-saving (50 reviews) **What users dislike:** - Users note a **challenging learning curve** with ChurnZero, finding it time-consuming to master all features effectively. (54 reviews) - Users find the **complexity** of ChurnZero frustrating, as it can be overwhelming and not very intuitive. (41 reviews) - Users find ChurnZero to be **not intuitive** , requiring time and effort to navigate its numerous features effectively. (39 reviews) - Users note that ChurnZero has **missing features** like auto-population for success plans, requiring manual input instead. (34 reviews) - Users face a **steep learning curve** with ChurnZero, struggling to navigate its complex features and segmentation options. (33 reviews) - Limitations (27 reviews) - Missing Functionality (24 reviews) - Integration Issues (23 reviews) - Difficult Navigation (21 reviews) - Limited Customization (21 reviews) ## ChurnZero Reviews ### 1. Client support is a winner! **Rating:** 5.0/5.0 stars **Reviewed by:** Liz M. | Partner Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about ChurnZero?** I love how ChurnZero allows us to see insights about our product usage based on individual users. Also, I like how plays allow for mass outreach with minimal effort. The Academy is helpful and makes learning independently on my own time possible. Our meetings with our success manager have been invaluable for getting assistance with specific project needs and questions! **What do you dislike about ChurnZero?** Implementation took a long time, but most of that was due to our internal teams. Journey concepts were difficult for our team to comprehend and implement. We still are probably not using this to the full extent that we could be, mostly due to time restraints of configuring. **What problems is ChurnZero solving and how is that benefiting you?** We have very little insight into our product usage per user, and ChurnZero allows us to track this. ### 2. So good I bought it twice! **Rating:** 4.5/5.0 stars **Reviewed by:** Kristal P. | Senior Director, Client Services & Support, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about ChurnZero?** I've used several other products, including Totango and Gainsight, among others. I purchased ChurnZero several years ago at a previous company and loved my experience so much that I purchased it again at my current company. When you first sign with ChurnZero, you're placed into a first-class onboarding experience, with a robust team of experienced employees who help set up your instance, build your data, create initial customizations, and brainstorm with you on how to achieve things. ChurnZero integrates with numerous products and allows you to customize most aspects, including individual user dashboards and spaces, reporting dashboards, completely customized playbooks and automations, and health scores. We've been able to bring in Salesforce contract and customer data, Intercom support data, other customer support data, our product usage, and more, to create comprehensive and customized reporting and health scores. Also, once you're up and running, you're not left alone to your devices, but meet regularly with your account owner to have check-ins on what else you may need or are trying to accomplish. We're always trying to build something new, and it's been great to have access to experts. But beyond our account owner, their Support team is quick to respond to any requests, so I know I can always get help when I need it. We had a competitor's software for 2 years before switching to ChurnZero. Our account teams refused to use the other software - it was difficult to use, not intuitive, and the language just didn't make sense. It was also incredibly limited in what we could do. We've been fully integrated with ChurnZero for nearly 5 months, and I no longer have to chase account managers to update their accounts or log meetings. Everything is done automatically, and they are in their ChurnZero accounts all day, every day, without fuss. **What do you dislike about ChurnZero?** There's very little I dislike about ChurnZero. If you're looking for a fully customizable option, this isn't for you. While it is an off-the-shelf software, it does offer some customization, although not 100%. For instance, we calculate survey results differently than ChurnZero does, and there isn't a way for us to manually create a formula in the dashboards to calculate it our way. Therefore, I have to export survey results and calculate them in Excel or Google Sheets. You can create custom dashboards for reporting, which I have built several for executive and board needs. However, they are not visually appealing, and there are limitations to how you can design them. But they work. Overall, these are minor annoyances, but not enough to make us unhappy or to even say we dislike it. **What problems is ChurnZero solving and how is that benefiting you?** Our main problem is understanding overall health and engagement. With ChurnZero, we have proper email and meeting tracking, we can log texts and random phone calls, customer chats and support cases, contracts and negotiations, detailed product usage, NPS and other survey scores, professional services/consulting projects, service hour banks, perceived sentiment and risk, and so much more, to create a comprehensive view of how our customers engage with us digitally and personally. ### 3. Awesome company that is growing with us and really is a partner for success. **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin B. | VP, Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ChurnZero?** Support, focus, thought leadership, willingness to coach outside of just the platform. More than a software, a true business partner. Our CSM Triana is a true trusted advisor, looking out for our best interests. **What do you dislike about ChurnZero?** Some of the logic to set up plays can be a bit tricky, but our CSM is always there to help. **What problems is ChurnZero solving and how is that benefiting you?** efficiency, ability to manage lots of accounts, ability to automate customer comms, account health metrics, surveying. ### 4. gets better and better with new functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about ChurnZero?** We've had ChurnZero for three years now. It has had a huge impact on how we communicate and manage our customers at scale. The custom dashboards and account insights reporting feature have provided a lot of value both internally and externally, and I love how ChurnZero has prioritized adding GenAI features to the application that are extremely valuable and help CS teams scale. Our CSM and Customer Support are fantastic. Our CSMs use this software daily. We've been able to easily integrate with many of our other tools and systems. **What do you dislike about ChurnZero?** The reports / dashboards could offer more advanced graphing techniques, they are fairly basic compared to other business intelligence tools, but get the job done. **Recommendations to others considering ChurnZero:** ChurnZero is great for organizations like ours that do not have a dedicated CS Ops team and are looking for a powerful tool that doesn't require a full-time employee to manage day-to-day. It is effortless to implement and makes a significant impact in just a short time. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero is gathering information that used to live in many different systems and places and bringing it together to tell one story about our Customers to help the CSMs engage with customers more proactively. It has been instrumental in driving appropriate engagement through the customer journey with Customers, based on segment, and has automated a lot of previously manual processes. ### 5. Everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Simon L. | Head of Customer Success - Insights, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about ChurnZero?** The biggest benefit of using ChurnZero so far is its ability to efficiently monitor client data and keep everything in one place. It helps in creating tasks and maintaining focus, which is crucial for a healthy customer base. We have been using ChurnZero for 1 year and have integrated it with Netsuite. We have plans to integrate with other platforms. I've found the learning academy and knowledge base have been excellent and these supplement the support from our Customer Success Manager and technical experts at ChurnZero. The customer success managers use ChurnZero everyday. **What do you dislike about ChurnZero?** Like any software that you start to use, it won't always fit your existing ways of working. Reporting is a good example because with ChurnZero, we can report on various metrics in real-time but some of the reporting doesn't directly replace what we've had in the past. So managing change, stakeholder management and communication are all things to consider when implementing ChurnZero. Users will take longer to gain benefit of using ChurnZero if they're not used to working in a process driven way or are less comfortable with technology. Consider additional support for them. I don't think there are any downsides of using ChurnZero. We didn't have Customer Success software before so implementing ChurnZero so the biggest challenge has been changes to ways of working and ditching Excel, One Note and various other places that information was recorded. **What problems is ChurnZero solving and how is that benefiting you?** Visibility: Consolidating the primary activities that our Customer Success Managers undertake into one system so they and their managers can see how they are performing and where actions are needed. Churn risk: Measuring risk of churn via Churn Scores so there is a central view Efficiency: Through ditching other tools (eg: lists in Excel) and automation of via journey and alerts. ### 6. Excellent for Tracking Customer Loyalty and Risk **Rating:** 4.5/5.0 stars **Reviewed by:** Corey H. | Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about ChurnZero?** Allow us to keep track of our most loyal customer and the most high risk so we can attack them with a good strategy to keep them happy. **What do you dislike about ChurnZero?** Not the simplest tool the use and could be a bit more robust **What problems is ChurnZero solving and how is that benefiting you?** Allows us to assign scores to customers and when we do that we can put them in different buckets so we know who to prioritize and why. ### 7. 👍💯💯👍 **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea H. | Director of Customer Success & Implementation, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about ChurnZero?** The automation possibilities and the ease of building that out. We can be alerted of almost any change to an account, in real time, with custom tasks created based on the change. **What do you dislike about ChurnZero?** The Salesforce integration could be a bit easier to use. **What problems is ChurnZero solving and how is that benefiting you?** Digitalizing common every day tasks to free up the team for other items. Proactive reach outs to customers, based on their live activity. ### 8. Great experience with Churnzero **Rating:** 5.0/5.0 stars **Reviewed by:** Trapti A. | Customer support specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about ChurnZero?** What I appreciate most is that all the client information is conveniently stored in one place. **What do you dislike about ChurnZero?** I haven't found anything to dislike about ChurnZero so far. **What problems is ChurnZero solving and how is that benefiting you?** Churnzero makes it easier for me to identify the correct client name along with the package they have purchased, their contacts, account manager information, annual ARR, and many other details. All of this helps me investigate client information more thoroughly. ### 9. Less complicated than Gainsight and more capable than most others. **Rating:** 4.5/5.0 stars **Reviewed by:** Darien A. | Senior Customer Success Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about ChurnZero?** There has been thought put into many different aspects of the product that are simple, yet very helpful and valuable. It works as advertised and can help beyond large-scale automations for onboarding or renewals. The conditional logic in automated plays (could be emails/tasks/field updates) is very flexible and has reduced the number of automations that need to be built and also how many steps we need to build into them. It has a bit of a learning curve to it but once you get the hang of things, it's very easy to use and very efficient. The Composite Churnscores are being explored and are exciting, it's a potential answer to using conditional logic in the churnscore. **What do you dislike about ChurnZero?** An automated meeting recorder that can record meetings, attendees, do a summary with action items like Gong or Chorus, and then draft a follow up email to all attendees based on that summary for the CSM to review and send would be game-changing. Without the content generation and automated meeting/activity recording in CZ, the current sequence of steps and other processes can only get "so close" to breaking a lot of adoption barriers. Current limitations around data manipulation with custom tables can be frustrating when trying to absorb greater data reporting functions from other tools. **What problems is ChurnZero solving and how is that benefiting you?** The problems this solves for us are primarily 2 "buckets". Visiblity, books of business, health, training, adoption, progress, risk factors, and Activity. The first part is, as it always is, impacted by data quality and data hygiene practices but we are able to get valuable representations of the customers adoption current state and progress over time. We've started using those reports in QBR and EBR's. This has saved us a lot of time and manual effort. It also helps us more efficiently prep for recurring calls and report on status in pipeline reviews and forecasting calls. In action, it is helping us determine, are we talking to accounts, are we meeting enough, what all have we done for them, and soon we will be able to analyze how that influences risk and retention. As we automate more administrative tasks, we can reinvest our time and resources into value-adding actions for our customers. The more we see, the better decisions we make. ### 10. ChurnZero: Communication at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Tonja B. | Engagement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about ChurnZero?** ChurnZero has revolutionized our communication processes. We are now able to communicate with a large number of clients while still maintaining the feel of personalization. The customer support and training has been excellent. **What do you dislike about ChurnZero?** I don't actually dislike anything about Churn, but I am still learning the nuances. There are many features within the platform, so more time is needed to delve into other functionalities that are poorly used. **What problems is ChurnZero solving and how is that benefiting you?** Large number of clients and communicating important matters to large groups Also, personalizing comms to smaller segments ### 11. New user - I'm impressed **Rating:** 4.5/5.0 stars **Reviewed by:** Martin S. | Digital Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about ChurnZero?** I've been using ChurnZero for about 2 months now. While this isn't a long time, I've spent a considerable amount of time in the system and utilizing the resources (Knowledge Base articles, etc.) to become proficient quickly. The top 2 items I like the most are: 1) The ability to automate a lot of manual work. The more I learn about CZ functionality, the more I'm impressed. We're in the process of integrating with Zoom Scheduler which will allow create automatic AI generated follow up emails after each call. This will have a huge impact on our busy team! 2) The support from our Customer Success Manager, Lucas Farley, and the Support team. Lucas has been incredibly helpful answering my questions and guiding me to meet the goals of my role. I've also submitted numerous support tickets and have always received prompt and detailed responses. It's a powerful and broad system so having supports has been incredibly valuable to me. **What do you dislike about ChurnZero?** Nothing so far. This is the first CSP I've used and I can see why the system is so popular. I've yet to find any issues or anything I believe is missing. **What problems is ChurnZero solving and how is that benefiting you?** Automating manual work for our busy team and allow us to identify accounts likely to churn so we can proactively reach out and support them. ### 12. ChurnZero is strong! **Rating:** 5.0/5.0 stars **Reviewed by:** Todd N. | Manager, Client Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2025 **What do you like best about ChurnZero?** ChurnZero has been an incredibly valuable tool for our Customer Success Managers. It helps us efficiently manage customer relationships, monitor customer health, and keep all engagement data centralized in one place. The platform makes it easy to segment customers and generate insightful reports, which has had a big impact on how we approach our work. The tool becomes even more powerful when product usage data is integrated, giving our CS team a full view of the customer journey and enabling them to make informed, proactive decisions. We've had a great experience working with our CSM, Kerry, who has consistently provided outstanding support during implementation and whenever questions or issues have come up. Our team uses ChurnZero daily, and we’ve found the implementation, training, and ongoing maintenance to be straightforward and manageable. Overall, ChurnZero has become an essential part of our Customer Success operations. **What do you dislike about ChurnZero?** Custom Table records do not have the ability to tag individuals. **What problems is ChurnZero solving and how is that benefiting you?** client management and engagement tracking as well as tracking the health of our customers ### 13. Empowers Proactive Customer Success with Smart Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Syed Arif K. | Professional Services Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about ChurnZero?** ChurnZero is an excellent choice for teams aiming to proactively oversee customer health, minimize churn, and expand their customer success operations through automation. **What do you dislike about ChurnZero?** Certain aspects of ChurnZero can be challenging to navigate, particularly for those who are new to the platform. Additionally, setting up reports and automation may not be as intuitive as one might hope. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero provides real-time insights into customer health and streamlines engagement, enabling teams to proactively address churn and manage their customers more efficiently. ### 14. The CS Bible for notes, action items, tasks, contacts and outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about ChurnZero?** ChurnZero helps me proactively engage and follow up with my customers through ease of use with task management, message outreach through plays, and notes to engage with follow up. **What do you dislike about ChurnZero?** I must add several filters to not see the upcoming tasks to complete when I have several recurring tasks for my customers that are far in the future. Ideally, I would prefer to see the open tasks in a week glance as defalt **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero gives me the ability to accurately account for the full state of a customer's account, monitor risk, review usage, and reach out to customers. ### 15. Churnzero at Lightspeed **Rating:** 4.5/5.0 stars **Reviewed by:** Alex P. | Strategic Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about ChurnZero?** What I like best about ChurnZero is how easy it is to use day-to-day. The interface is intuitive, which makes it simple to stay on top of customer needs, and I find myself using it frequently because it consistently adds value without being overly complex. **What do you dislike about ChurnZero?** Newly onboarded customers will always have very high churn scores, as they have not interacted with the platform as much which can be misleading. Not a huge deal, but something worth noting. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps me solve the challenge of proactively managing customer accounts by providing real-time visibility into customer health, usage, and engagement. For myself, this means I can identify risks early, personalize outreach, and stay ahead of renewals or upsell opportunities. It’s helped me be more strategic and responsive, ultimately strengthening relationships and improving retention. ### 16. Incredible support and fast development **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about ChurnZero?** The customer support team is incredibly helpful, who respond quickly and provide thorough explanations of the issue or the resolution to your question. The features they proritize on their roadmap definitely stem from customer feedback, and are transparent with their roadmap. **What do you dislike about ChurnZero?** The adoption can be tricky at the beginning with so many moving pieces, and coming from not using any CSP to using ChurnZero the team tends to revert to what they know. It takes time to adopt the system **What problems is ChurnZero solving and how is that benefiting you?** Automating our most manual tasks, and allowing the team to focus on the customer when they are most at risk ### 17. User Friendly, Amazing Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ChurnZero?** Our CSM Erika has been fantastic! From product support questions to future feature updates, the experience has been amazing. We love that it’s customizable and feedback is always taking into consideration. It’s really making our data visible so we can see the impact our teams are having within CS. **What do you dislike about ChurnZero?** I wouldn’t say there’s anything I dislike, just features that aren’t quite fleshed out as we’d like them to be but the feedback process is simple and we’ve see things get resolved in a reasonable timeframe. **What problems is ChurnZero solving and how is that benefiting you?** Helping us to surface customer data to make better informed decisions on our accounts. ### 18. Make engagements engaging with Churnzero **Rating:** 5.0/5.0 stars **Reviewed by:** vishnu k. | Technical Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about ChurnZero?** Churnzero helps me to make the best out of my time, and I find that, with the new AI integration I can get account insights in the blink of an eye. I find the features easy to use and it just got a lot easier and better after that latest revision. **What do you dislike about ChurnZero?** As far as I am concerned, C0 includes all the options. One thing if that is a bit stretch I can think of is to have an ability to configure the surveys, like in MS forms. Well, I should not say that it's a let off. **What problems is ChurnZero solving and how is that benefiting you?** C0 shows the customer interaction and their state of happiness with current process/tools, thus giving an early opportunity to fill a gap, if found. This helps with the client success as a proactive approach often go miles than reactive one. ### 19. Essential for Scaling the CS function with a Lean Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about ChurnZero?** ChurnZero gives me the control and visibility I need to manage all our customers with a lean team, its health scoring is incredibly customizable and I have several based on our customer tiers, and the playbooks help me stay proactive, not reactive. Plus, our CSM Sean is phenomenal, his support has made a huge difference in our success. **What do you dislike about ChurnZero?** The UI looks a bit dated and can feel clunky when navigating between different views, but I know there is a release coming up that will improve on this and make the tool feel more modern. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps me stay ahead of churn risks and potential cancellations by giving real-time visibility into customer engagement and health. With a small team, I rely on its automation (via surveys and plays) and segmentation to create a personalized outreach for our customers - we call it our CS automation play for those low paying customers, but still help them feel the CS love. I also use it to help manage my team's workload and customer distribution efficiently. It also helps me identify early risk signs so I can proactively strategize on problem-solving and de-escalation before these lead to cancellations. ### 20. Best way to start the day **Rating:** 5.0/5.0 stars **Reviewed by:** Charles V. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about ChurnZero?** I like that I can give myself several different points of view while navigating through the platform. It's perfect for every day use, especially when building reports or surfacing information that is sometimes harder to find in salesforce, since the two are integrated. ChurnZero academy also covered a wide variety of uses for it which enabled me to navigate beyond the every day use that we've implemented. **What do you dislike about ChurnZero?** Sometimes the amount of features can get overwhelming and it can be hard to remember where to go for specific views/tasks. **What problems is ChurnZero solving and how is that benefiting you?** Helping me stay on top of all customers I serve without having to constantly be in contact with them and disrupting their workflows. ### 21. User-Friendly Reports and Seamless CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Maika P. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about ChurnZero?** I like the reports available and how user friendly it is. I also like that it is directly linked to my crm and other tools. **What do you dislike about ChurnZero?** I feel like I am only using a small amount of all it can do. I would like to send emails directly in Churnzero but I do not know how to add my professional signature. **What problems is ChurnZero solving and how is that benefiting you?** it helps me plan my days ### 22. Improvement of my daily workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Thabi M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about ChurnZero?** CZ, as we refer to it internally, has automated and continue to automate most of my daily workflow. A lot of daily tasks come from this platform. I'm able to set tasks for myself and tasks set by manager and I'm able to create segments (reports) that help in data analysis that's required in my role. **What do you dislike about ChurnZero?** It takes a while to get around it and be familiar with certain features **What problems is ChurnZero solving and how is that benefiting you?** I have not experienced problems with the platform ### 23. Overall a good experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about ChurnZero?** Easy to implement and get up and running. With proper preparation around the process and how you approach customer management, ChurnZero can easily accommodate your customer engagement model. The recently added AI helps the team be more efficient when needed. **What do you dislike about ChurnZero?** Some of the Admin capabilities could be strengthened. The reporting and dashboards could be more flexible at times. UI was recently updated and was a big improvement but could use some more tweaking. **What problems is ChurnZero solving and how is that benefiting you?** Customer onboarding and ongoing management were our primary purposes for selecting ChurnZero. Overall visibility into customers, current activities, and managing ongoing customer relationships is easy. ### 24. Easy Way to Stay Organised. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about ChurnZero?** As an onboarding/implementation consultant Churn Zero is great because it keeps me up to date with everything i need to do to make sure i am not falling behind especially when i am dealing with a number of clients all at different stages of their onboarding. I like that i am able to also see emails back and forth between the client and myself - so it's all in one space. I use Churn Zero on the daily :) **What do you dislike about ChurnZero?** I would say i find it hard to navigate in the areas i don't often use. **What problems is ChurnZero solving and how is that benefiting you?** Churn Zero allows me to deal with a number of clients as i can see which stage they are in regarding their onboarding, emails which have been sent even prior to taking them on, so i am able to see the client's needs. I can also see who the AM is easily so i know who to speak to if i have any issues that need addressing. ### 25. Amazing platform to bring together all our data **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison H. | Customer Success Operation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about ChurnZero?** ChurnZero's extensive integration network has allowed us to bring in data from other platforms to track or engage with our users/customers. Having access to all this data brings a wealth of opportunities to segment our data, build insights, and dive deeper into our customers. From an admin perspective, it is easy to set up these integrations to bring the data to our CSMs. In cases where a native integration does not exist, they provide multiple ways to bring the data in. **What do you dislike about ChurnZero?** There was an update to reporting this past year that made reporting much better, but there are still limits to the ways reports can be displayed/created and the number of tiles on a dashboard. The limit of tiles on a dashboard lead us to create many overlapping dashboards that we would have preferred to have in one dashboard. **What problems is ChurnZero solving and how is that benefiting you?** Bringing all our data into one system, and being able to be pro-active with our client outreach with said data. ### 26. Reliable Platform for Reducing Churn and Driving Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Kiel T. | Digital Customer Success Manager - Team Lead III, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about ChurnZero?** The playbook feature helps you automate cadences and next steps. It simplifies execution and keeps your digital customer success process consistent. You spend less time managing tasks and more time driving outcomes. **What do you dislike about ChurnZero?** The platform doesn’t return you to the custom dashboard after clicking “check in segment.” You need to go back to your folders and reopen the dashboard manually. This slows down workflow and adds extra clicks. Otherwise, it works exactly as needed. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps you manage customer success at scale. It solves tracking, engagement, and retention gaps. You get clear visibility into account health. You automate cadences and follow-ups. You reduce manual work and improve consistency. ### 27. Focus on the Onboarding Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about ChurnZero?** Our Client Success team has been using CZ for a little over a year now. We are only recently adding Churn Zero to our team for implementation of new clients. Our main purpose is to help with client adoption of our product earlier in the onboarding process. **What do you dislike about ChurnZero?** The only pitfall I have come across so far is in setting up a new Journey. Once I saved Milestones I did not save the Full Journey (I thought is autosaved). I lost about a half day of work. But after I figured that out we have made strides to get back on track. **What problems is ChurnZero solving and how is that benefiting you?** We have been using CZ for our Client Success team and are now adding the Onboarding team. We are hoping to drive adoption faster with in App Messaging and Analytics. ### 28. A versatile and comprehensive customer success tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2025 **What do you like best about ChurnZero?** ChurnZero's automation capabilites are powerful and enable excellent specification. They make it easy to build out highly granular segments for customer success experts to build effective plays from. I use ChurnZero in multiple different workflows in my daily responsibilities. It has integrated smoothly with most of the many different tools and services that I use in my role as a customer success coordinator. **What do you dislike about ChurnZero?** I have not always received the most direct assistance when my team has had some integration issues that needed troubleshooting. **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps me configure almost any kind segments based on highly specific traits among our customers. Contact information can be highly detailed as well. My team and I build and execute plays based off of segments from start to finish within ChurnZero, as it (for the most part) easily integrates into our data pipeline. ### 29. Effortless Automation and Customer Journey Tracking with ChurnZero **Rating:** 5.0/5.0 stars **Reviewed by:** Alice T. | Customer Retention Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about ChurnZero?** Being able to easily automize our platform with CZ (Creating segmentation, playbooks, in-app messages, etc.) We use it every day to keep track of our customers journeys. **What do you dislike about ChurnZero?** There's nothing to dislike about ChurnZero. **What problems is ChurnZero solving and how is that benefiting you?** Segmentation, in-app messages and surveys, playbooks, customers scores. ### 30. Real-Time Customer Insights That Drive Retention and Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about ChurnZero?** I like that ChurnZero provides real-time visibility into customer health and engagement, making it easy to identify risks and opportunities to improve retention and growth. **What do you dislike about ChurnZero?** I would say making training a requirement vs an option **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps track customer engagement, product usage, and account health in real time. It allows my team to proactively address churn risks, prioritize outreach, and measure customer success impact, leading to stronger retention and better overall account management. ### 31. Wouldn't be able to manage core user-base without Churnzero **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about ChurnZero?** We have close to 10K users and are able to manage CS, UX, and life-cycle status with ease without sacrificing the personal touch that our company is known for. Its part of my daily routine and I couldn't do my job without it at this point. My Calendly and Messages integrate in so its easy to see who needs a touchpoint. I've been to several workshops and my first conference recently and the support is wonderful. **What do you dislike about ChurnZero?** There's some trial and error getting started with segments but once you unlock your own level of usage it's very intuitive logic for reporting. Since the application of this type of tool is so broad, the training is general and you really have to have a high level of initiative to reach that critical plateau of implementation. **What problems is ChurnZero solving and how is that benefiting you?** How can 2 CS reps manage the enitre core user-base without sacrificing personal attention. How do we know if someone is at risk of not renewing? Who has yet to take advantage of our training? Which client utilizing our features are in need of crucial follow-up in implementation? ### 32. Automates Workflows and Empowers Client Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about ChurnZero?** The ablity to automate workflows and tedious tasks. The ability to see important metrics on clients but also to share the success metrics with customers as well. **What do you dislike about ChurnZero?** Navigating the platform can be cumbersome sometimes along with the native search. The search sometimes needs to be oddly specific when trying to find accounts, segments, plays etc. **What problems is ChurnZero solving and how is that benefiting you?** The automation of tasks, account insights, along with providing approriate follow ups to client meetings. ### 33. Powerful, Intuitive System with Outstanding AI Features and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2025 **What do you like best about ChurnZero?** It is a powerful, yet intuitive system. Their support have also been very helpful and responsive. I am particularly fond of the AI features they now have, they have made my onboarding easier as I could familiarise myself much quicker with the history of the accounts. **What do you dislike about ChurnZero?** One or two features have been difficult to find, but nothing major. **What problems is ChurnZero solving and how is that benefiting you?** It helps keep track of many useful metrics and plan our engagement with our customers. ### 34. User-Friendly CRM with Seamless Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Danna L. **Reviewed Date:** December 05, 2025 **What do you like best about ChurnZero?** I like that ChurnZero is user-friendly and easy to use, and it integrates well with our other platforms. I appreciate the ability to segment accounts and run plays. We also very much value being able to send surveys and incorporate feedback into account health scores. **What do you dislike about ChurnZero?** N.A **What problems is ChurnZero solving and how is that benefiting you?** ChurnZero helps with communication with customers, keeping accurate records, and streamlining processes. ### 35. Powerful tool to automate your life as a CSM! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about ChurnZero?** There is a lot of power to automate responses, campaigns, engagement with your accounts as a CSM. I like that I can get a full view of a customer, in terms of opportunities, engagement, meetings, notes, etc. It makes it much easier to understand the customer and how they are doing. I also really like a personal relationship with my customers and to craft my emails based on the relationship we have, so I welcome to opportunity to review and customize campaigns prior to them going out. We are in the beginning stages of our use of ChurnZero and our CSM, Rae, has been a great tool to keep us on top of rolling out the platform here. We have so many competing priorities, but know the ChurnZero will make our life easier. Rae has really been on top of keeping us on track and reminding us to keep progressing in our roll out. Rae has also championed and sponsored us to get further resources from ChurnZero to help us keep going. **What do you dislike about ChurnZero?** There are very nit picky things I don't like about ChurnZero. For example, not being able to delete or modify certain things (surveys), the naming convention of different parts of the tool which don't feel intuitive. We've also had a hard time migrating all of our processes into ChurnZero. That's mostly us not having bandwidth to document and do the build, but you really have to get up to speed on all the options ahead of building. I'm enjoying the experience though and feel challenged. **What problems is ChurnZero solving and how is that benefiting you?** Automate our processes and prompting us to be on top of our tasks. ### 36. Easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Codruta I. | Customer Success Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ChurnZero?** All information is available, and it is incredibly easy to use, extremely intuitive which is extremely important and highly appreciated considering I am using it almost daily. Customer Support was very receptive and answered all of our questions during onboarding and after. **What do you dislike about ChurnZero?** It's not the case as so far I have not identified dislikes. **What problems is ChurnZero solving and how is that benefiting you?** I am able to see relevant information on the first page of a designated customer, I am able to track the usage of the platform, see contractula information and also create tasks for a better organization of my time. ### 37. Easy to use and great results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about ChurnZero?** Direct connectors for downstream integration **What do you dislike about ChurnZero?** None as of now. Same as before- it’s working well. **What problems is ChurnZero solving and how is that benefiting you?** Customer success ### 38. All Account Health Info at Your Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about ChurnZero?** Having the health of your entire accounts available to you is very helpful. All of the info where we need it. **What do you dislike about ChurnZero?** More of a product feature here, but it'd be nice to have a centralized place for notes on an account that are time bound. **What problems is ChurnZero solving and how is that benefiting you?** Account visibility and account health ### 39. Moving Faster with Better Info **Rating:** 4.5/5.0 stars **Reviewed by:** Virginia D. B. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about ChurnZero?** The service from my CSM is fantastic and incredibly helpful. I have been able to get a better view of my data and train my team to pivot on processes faster using ChurnZero **What do you dislike about ChurnZero?** The knowledge base is difficult to navigate. I wish I did not have to create a segment for every little thing to get processes to function. **What problems is ChurnZero solving and how is that benefiting you?** I have a much better view of my customer data and I'm able to make better commercial decisions. ### 40. Extensive software, not necessarily beginner-friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about ChurnZero?** What I like best about ChurnZero is the possibility of saving segments and favourite them. It makes jumping between tasks incredibly easy, especially considering I use it constantly throughout the day. **What do you dislike about ChurnZero?** The new user interface absolutely needs a dark theme. While I do appreciate that most standard users will use a brighter theme, dark themes are incredibly important from a user experience perspective and I found having to use an external browser plugin to achieve it quite jarring. **What problems is ChurnZero solving and how is that benefiting you?** Showing off data, being able to see everything at a glance is what's ChurnZero is helping me the most with. I can't count the time it has saved me simply by being very well organised. ### 41. Efficient and Automated Solution That Boosts Productivity **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla C. | Implementation Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about ChurnZero?** efficiency and automation has benefited the team **What do you dislike about ChurnZero?** in accuracy of linking data, specifically saleforce data **What problems is ChurnZero solving and how is that benefiting you?** autumation, tasks, account sucess ### 42. Everything in One Place—No Extra Research Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wireless | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about ChurnZero?** What I like best about the portal is that everything is in one place, so there’s no need to do any extra “research” to find what I’m looking for. **What do you dislike about ChurnZero?** Nothing comes to mind at this point. As mentioned, prior, all of our info is in one spot. **What problems is ChurnZero solving and how is that benefiting you?** Keeping customer's with multi locations organized. Contracts, etc. ### 43. Churnzero helps you be a a better CSM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about ChurnZero?** how easy is it to find information and check the health of your accounts **What do you dislike about ChurnZero?** The software it's easy to use, but more customization at the moment of login activities will be great, as well as more integrations with other platforms like hubspot, salesforce, vitali, etc. **What problems is ChurnZero solving and how is that benefiting you?** Easily check the health of my accounts ### 44. Great Segments That Make Targeting Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about ChurnZero?** Segments are great, being able to pull information quickly is helpful. Especially upcoming renewal segments the opertaions team builds **What do you dislike about ChurnZero?** The formatting in the email ability can be off. Font size, formatting, signatures, user experience is tough **What problems is ChurnZero solving and how is that benefiting you?** Seeing segments for upcoming renewals, noticing churn risks ahead of time, and the integration with Gong to be able to look at Gong summaries within a meeting task is great ### 45. Seamless Calendar Integration Makes Task Management a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about ChurnZero?** I appreciate the platform's user-friendly calendar integration with tasks. **What do you dislike about ChurnZero?** I would like to have dark mode. I would also like to create my own list and segmentation for my book of business. **What problems is ChurnZero solving and how is that benefiting you?** We have tons of clients who we onboard, and it's nice to see where they are in their journey and also just have everything in one place. ### 46. Streamlines Team Processes, Though Some Workflows Could Be More Efficient **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ChurnZero?** Makes streamlining processes easier for the team **What do you dislike about ChurnZero?** Some processes could be made more efficient in the system but overall it is good **What problems is ChurnZero solving and how is that benefiting you?** Helps organize our customer success ### 47. Effortless Client Promotion Makes This Platform Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Fonda K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about ChurnZero?** The platform makes it easy to contact our clients on a mass **What do you dislike about ChurnZero?** I wish the success center was more user friendly **What problems is ChurnZero solving and how is that benefiting you?** It makes it Easy to see where we need to engage with clients. ### 48. Great way to consolidate CS Operations analytics - Numbers don't reflect client status **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about ChurnZero?** custom dashboards health score composition automated email funnels centralizing all CS metrics into one place reviewing accounts with all types of parameters using filtering easy to navigate **What do you dislike about ChurnZero?** While churnzero is own and operated by the CS Ops team, it feels disconnected with the rest of CS. It requires CSM team to constantly provide feedback to CS Ops team to improve metrics that reflect the reality of a client's churn probability. It often is just a tool for management to try to focus on a metric that doesn't necessarily is the business' primary goal **What problems is ChurnZero solving and how is that benefiting you?** - ChurnScores include Health Score, Value Score and Relationship Score which are owned and operated by OPS teams - Custom dashboards helps CSMs to identify underutilized features and unpaid features - Custom dashboard allow to review a CSMs accounts in a brief overview - Automated plays allow for NPS surveys to be automatically sent out (though requires manual effort here and there) ### 49. Wowed from the start! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ChurnZero?** ChurnZero has provided a high quality experience from demo to launch. I love how intuitive the platform is to use. We are able to configure journeys and plays that matter to our business with ease. We are only in our first year but I anticipate being a happy user for many years. **What do you dislike about ChurnZero?** We went live three months ago, and the process was straightforward. The account team supported us throughout every stage. At this point, my only constructive feedback is that I would like to see more opportunities to embed AI into workflows, which I understand is on the way! **What problems is ChurnZero solving and how is that benefiting you?** Churnzero solved several key things for us. CSM efficiency, usage data and journey automation. ### 50. Critical part of our tech stack **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ChurnZero?** ChurnZero gives our customer success team access to data across our tech stack in one system, with timely automations and alerts to allow for proactive, rather than reactive customer management. The automation layers gave us immediate value after going live, especially the NPS and CSAT survey automation and follow-up emails. The ChurnZero team has been very supportive and helpful throughout the process. We are very excited about some upcoming product updates and their team is always making improvements to the end user experience. As a bonus: after working with a few technologies with "out of the box" integrations, I have come to really appreciate how easy and intuitive ChurnZero's integrations are, particularly with Salesforce. **What do you dislike about ChurnZero?** Going from no CSP to ChurnZero, we had to create a lot of our processes from scratch, or from the spreadsheets and slide decks and documents our team had been using before this tool. Implementing a new technology is always hard, but we felt supported throughout the process and it is clear that the ChurnZero team takes their customer's success seriously. **What problems is ChurnZero solving and how is that benefiting you?** Reducing manual intervention by our team and allowing our CSMs to do what they do best - build relationships with their customers. ## ChurnZero Discussions - [Does ChurnZero have a Customer Success blog?](https://www.g2.com/discussions/blog) - 2 comments, 2 upvotes - [Can I schedule a demo of ChurnZero?](https://www.g2.com/discussions/demo-request) - 1 comment, 2 upvotes - [Why should you choose ChurnZero?](https://www.g2.com/discussions/why-churnzero) - 1 comment, 2 upvotes - [What other products does ChurnZero integrate with?](https://www.g2.com/discussions/native-integrations-829b4a2f-3782-445a-8373-5f4d9fc31118) - 1 comment, 2 upvotes - [Best advice for not getting overwhelmed?](https://www.g2.com/discussions/36867-best-advice-for-not-getting-overwhelmed) - 1 comment, 1 upvote - [View ChurnZero pricing details and edition comparison](https://www.g2.com/products/churnzero/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+02%3A38%3A27+-0500&secure%5Bsession_id%5D=eeac8160-8a4d-497c-ae70-1341435acfa8&secure%5Btoken%5D=1b5da783609f6f1910e7832a4cbc5eeea41f716852f60a803b4d580d97356c78&format=llm_user) ## ChurnZero Integrations - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Amazon S3 Glacier](https://www.g2.com/products/amazon-s3-glacier/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [ChartMogul](https://www.g2.com/products/chartmogul/reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Databricks](https://www.g2.com/products/databricks/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Exact](https://www.g2.com/products/exact-exact/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Greenlight Guru Clinical](https://www.g2.com/products/greenlight-guru-clinical/reviews) - [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [IBM Targetprocess](https://www.g2.com/products/ibm-targetprocess/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [LearnUpon LMS](https://www.g2.com/products/learnupon-lms/reviews) - [Maxio](https://www.g2.com/products/maxio/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenQuire](https://www.g2.com/products/openquire/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Pendo Feedback (formerly Receptive)](https://www.g2.com/products/pendo-feedback-formerly-receptive/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Recurly](https://www.g2.com/products/recurly/reviews) - [Rev.io](https://www.g2.com/products/rev-io/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Partner Cloud (formerly Salesforce PRM)](https://www.g2.com/products/salesforce-partner-cloud-formerly-salesforce-prm/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Skilljar by Gainsight](https://www.g2.com/products/skilljar-by-gainsight/reviews) - [Skilljar Customer Education Platform](https://www.g2.com/products/skilljar-customer-education-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Spiro](https://www.g2.com/products/spiro/reviews) - [Swimlane](https://www.g2.com/products/swimlane/reviews) - [Synthesia](https://www.g2.com/products/synthesia/reviews) - [Teamwork CRM](https://www.g2.com/products/teamwork-crm/reviews) - [Teamwork Desk](https://www.g2.com/products/teamwork-desk/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Verto](https://www.g2.com/products/verto/reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomMate](https://www.g2.com/products/zoommate/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## ChurnZero Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **User Analysis** - Survey Implementation - Data Analysis **Sales Team** - Flexible Sales Process - Training Mode - Playbooks **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Onboarding Setup** - Workflows - Templates - Checklists **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Project Tracking** - Monitoring - Resources - Content - Tasks - Optimization **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Mapping** - Multiple Org Charts - Stakeholder Roles **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Customer Engagement** - Portal - Engagement - Branding - Visibility - Collaboration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Agentic AI - Experience Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction - Proactive Assistance **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top ChurnZero Alternatives - [Totango](https://www.g2.com/products/totango/reviews) - 4.3/5.0 (1,140 reviews) - [Custify](https://www.g2.com/products/custify/reviews) - 4.7/5.0 (503 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (927 reviews)