--- title: ChurnZero Reviews meta\_title: 'ChurnZero Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1609 reviews by the users' company size, role or industry to find out how ChurnZero works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 1609 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChurnZero Reviews & Product Details Visit Website ChurnZero is the AI platform and partner for customer growth. Customer teams use ChurnZero to drive revenue and retention, work more efficiently, and deliver the best possible customer experience. The platform unifies your customer data, team expertise, and AI into a single system engineered to elevate customer success. It provides clear insight into what customers need and helps you deliver it, making it easy to scale onboarding, adoption, renewal, and expansion programs as your customer base grows. ChurnZero’s AI agents are purpose-built for the specific needs of customer teams. They interpret customer data, embed seamlessly into your existing workflows, and are flexible by design. You decide how much you want AI to do, and where and when it does it, so you’re always in control. ChurnZero is more than software. Our CS, implementation, and support teams are true partners who ensure your team succeeds at scale. * * * Product Website ChurnZero Seller [ChurnZero](https://www.g2.com/sellers/churnzero) Discussions [ChurnZero Community](https://www.g2.com/products/churnzero/discuss) Languages Supported English Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/churnzero/pricing) ## ChurnZero Integrations (68) What do users say about integrations? 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Customer Success Manager Enterprise (\> 1000 emp.) 10/8/2025 "Lots of Improvements Needed" 1/5 What do you like best about ChurnZero? The best part about ChurnZero is that all my emails are sent instantly. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? Formatting emails is very difficult, creating a Playbook takes a long time (relative to other vendors), not being able to duplicate other user's playbooks is inefficient, the system can only process 3 plays at a time which is not efficient for a large organization, we are only able to send 99 emails at a time if we want the emails to show up in our sent box, the CSMs for ChurnZero are not helpful (often times I get better service/responses from their support team). Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? The only problem that ChurnZero is currently solving is how quickly they are able to send out mass emails to clients. I do like that they send instantaneously, however this speediness of the emails being sent does not make up for all the other issues that ChurnZero gives us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite MT Matthew T. Client Success Partner Mid-Market (51-1000 emp.) 2/1/2023 "Incredibly streamlined way to combat churn before it has the chance to appear." 1/5 What do you like best about ChurnZero? Most helpful is the account view and being able to see all of the necessary steps to ensure that the accounts are achieving maximum ROI. There is a clear journey on what needs to be done & when, and it helps me structure my day as best as I can. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? I haven't seen many downsides - However, I am still a bit newer to it so the segments are a bit confusing at first. Other than that, churnzero has ben an abhorrently positive experience for me. Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? Being on a customer success & account management team, it is helping me give our clients the maximum ROI and keeping both parties accountable before renewing service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/10/2020 "A product that does not truly integrate" 0/5 What do you like best about ChurnZero? Nothing, this product was a huge waste of our companies time. The product is a spam tool with a few dashboards. Review collected by and hosted on G2.com. What do you dislike about ChurnZero? The customer service was poor and unresponsive Review collected by and hosted on G2.com. What problems is ChurnZero solving and how is that benefiting you? We were unable to get any value after 2-3 months of the product. It’s essentially a crappy mail chimp for cx. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about ChurnZero? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ChurnZero ](https://www.g2.com/products/churnzero/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I schedule a demo of ChurnZero? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/demo-request) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 5 years ago Does ChurnZero have a Customer Success blog? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/blog) [ View all Discussions ](https://www.g2.com/products/churnzero/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 11 months ### Average Discount 11% ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/churnzero/pricing) ## How much does ChurnZero cost? Data powered by [BetterCloud](https://www.bettercloud.com). Estimated Price ### $$k - $$k Per Year Based on data from 11 purchases. Get Price Estimate ChurnZero Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success 4.5/5(1,754) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c908804b5766dffa9767b7692efab76/totango.png "Product Avatar Image") Totango 4.3/5(1,150) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-totango) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0117a1ce9cc6af3498adeee8b367f5/planhat.jpg "Product Avatar Image") Planhat 4.5/5(954) [ Compare Now ](https://www.g2.com/compare/churnzero-vs-planhat) ##### ##### ChurnZero Features Customer Information Customer Health Scores Customer Monitoring Customer Profiles Predictions Churn Risk Platform Reporting & Dashboards Third-Party Integrations Workflow Capability [ View More Features ](https://www.g2.com/products/churnzero/features) ## Top-Rated Alternatives [ ![Totango](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Totango") Totango 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews) [ ![Custify](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Custify") Custify 4.7/5(527) ](https://www.g2.com/products/custify/reviews) [ ![Planhat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Planhat") Planhat 4.5/5(954) ](https://www.g2.com/products/planhat/reviews) [ View All Alternatives ](https://www.g2.com/products/churnzero/competitors/alternatives) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Experience Management](https://www.g2.com/categories/experience-management) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Experience Management](https://www.g2.com/categories/experience-management)[Customer Revenue Optimization](https://www.g2.com/categories/customer-revenue-optimization)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Customer Success](https://www.g2.com/categories/customer-success)[Client Onboarding](https://www.g2.com/categories/client-onboarding) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top community management apps for e-commerce businesses](https://www.g2.com/discussions/what-are-the-top-community-management-apps-for-e-commerce-businesses)[Best software for automating AP in tech startups](https://www.g2.com/discussions/best-software-for-automating-ap-in-tech-startups)[Top relational database options for small businesses](https://www.g2.com/discussions/what-are-the-top-relational-database-options-for-small-businesses) [What is the most cost-effective professional machine translation tool for a small startup that needs quality output without paying enterprise API rates?](https://www.g2.com/discussions/what-is-the-most-cost-effective-professional-machine-translation-tool-for-a-small-startup-that-needs-quality-output-without-paying-enterprise-api-rates)[Which low-code platforms hold up under consistent use at an enterprise level without becoming buggy or slow as more workflows get added?](https://www.g2.com/discussions/which-low-code-platforms-hold-up-under-consistent-use-at-an-enterprise-level-without-becoming-buggy-or-slow-as-more-workflows-get-added)[Pros and Cons Details](https://www.g2.com/products/churnzero/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)