Emma H.
EH
Emma H.
Kids Director
Small-Business (50 or fewer emp.)
"Great Group Texting and Interface, but GroupFinder Logouts and Limited Integrations"
3.5/5
What do you like best about Churchteams?

I really like the texting feature, I think it's great that you can send something to a large group, or text one on one without having to give everyone your number. I like the group interface for congregant users, I think it is easy to use once you learn about it. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

It is frustrating when you're trying to use GroupFinder and it logs you out every time.

I wish there was a real app or better integrations with the other platforms we currently use. Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

Thanks, Emma, for your review of Churchteams. We love hearing that the church texting feature is making it so easy for you guys to communicate with your church!

Our team will follow up with you regarding the error you are experiencing with Groupfinder. We aren't hearing that from our other churches, so I suspect this is something that we can easily resolve for you guys. Please also feel free to contact our support team either by phone or email anytime you have an issue. We personally answer calls (unless our team is on other calls at the time, of course) and respond to emails quickly.

Thanks again for using Churchteams and leaving us this feedback.

Teandra L.
TL
Teandra L.
Small-Business (50 or fewer emp.)
"Streamlined Church Management with Easy Transition"
4.5/5
What do you like best about Churchteams?

I like that Churchteams is an all-in-one solution. Especially with text messaging, it can get messages out to our members, groups, or teams efficiently. It houses everything at one time, reducing the amount of manual work, which helps alleviate some of the time spent on manual tasks. Also, Churchteams is very usable and user-friendly, allowing multiple people to use it. Setting it up was very easy with the help of Boyd and the team, ensuring a smooth transition. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

The only thing is in groups if I'm updating, like, payments or questions that we might manually get, because some of our older members are not technology savvy. It refreshes it where you have to go back and find the person. Like, let's say I'm updating they paid $12 and we have to go and update it, it'll refresh it, and I have to go back and find that person. Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

Teandra, thanks for the glowing review of Churchteams. We love to hear that church texting through Churchteams is meeting your ministry communication needs!

We'd love to help you further on accepting in-person payments for events. Our Support Team can show you the process for accepting payments right in the group and you won't have to click in or out of a person's record. Please give us a call at the Support Desk or email Support@churchteams.com so we can help you make this process better.

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"One-Stop Member Data Hub with Fast, Amazing Support"
4.5/5
What do you like best about Churchteams?

It is a one stop shop for all member data. It is nice to quickly be able to pull reports, make notes, pull giving data, update member data, and have all member info accessible quickly. The support@churchteams.com has been amazing with all of their assistance and I LOVE how quickly they respond to any questions that we have. Churchteams is also extremely affordable for any size church. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

It would be great if the monthly payment site was integrated into the main Churchteams database and not on a different site and only accessible to the Financial Administrator to update. I don't know if there are plans to integrate Churchteams with a payment database such as Quickbooks, but that would make it much easier to reconcile payments. Learning Churchteams is overwhelming for a new user. It would be helpful to create a "high level" one stop shop PowerPoint for the different levels of users. The only other issue that I run into is having to email support with a Churchteams error of "recipient address suppressed due to customer policy". Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

Thanks for your detailed review of Churchteams. We are glad to read that you are using Churchteams to connect better with your people and that our Support Team has been a good help to you.

We would love to hear from you regarding access to the financial feature. If you are at the administrator level, you should have the access you need to record and view all donor records. While we are not bookkeeping software, we do offer an excellent, efficient report you can import directly into your QB account. We also have an online reconciliation report to help you reconcile donations with your bank statement. If you are looking for further information or I haven't properly addressed the issue you are experiencing, please ask our Support team about this as well as the issue you are having with email templates. The system is designed to always save your last work if it times out after 4 hours.

We are happy that you are having great success with communication, groups, and people features, but we really want to make sure that all of the features of the software are just as beneficial. We'd love to help you! Please email us at Support@churchteams.com

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Churchteams is a fantastic church management software"
5/5
What do you like best about Churchteams?

The online church directory via the Churchteams app or website integration has been so beneficial to our congregation with its ease of access and helpful UI. It has also saved our administrative staff time by allowing our congregants to update their own information in our directory.

The app preforms well on any phone that I have installed it on. The desktop UI is also very intuitive from the Staff page. We have integrated our background check software, ProtectMyMinistry, with Churchteams and it has worked very well. We are able to order and check on background checks just be clicking on a user's profile. This has made the organization of this information much easier and much more accessible to our security team.

The price for our church we feel is very fair for how much we use it. Their pricing works in tiers which is very reasonable for most church sizes. Upon signing up, we were given many onboarding resources to get us up to speed on how to use the software.

The biggest benefit we have found with using Churchteams is the Check-In system for our children's ministry at church. The system is intelligently designed and provides peace of mind for all of our parents/guardians and our workers knowing that our children are safe.

There are still so many features that we have not used. I believe the majority of churches would benefit from going with Churchteams for their church management software. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

There are parts of the UI that can be a bit clunky at times, but nothing that I would actively complain about. With the new interface, I believe Churchteams is heading in the right direction.

We also use Churchteams for tracking our offerings, and that system has been a little cumbersome with the way we need to input "batch" giving for a specific Sunday. This probably has more to do with our familiarity with the system rather than an issue with the system itself. Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

Thanks for leaving such a detailed review of Churchteams! We love hearing what is working well for you and what you feel we could do better. We use this information so our development team can continue making improvements where customers like you want to see them!

It is so nice to hear that the Check-In feature is providing peace of mind for both your staff and families checking in.

We are continuing to make improvements to more areas of the software. In fact, we released newly updated pages just last week. Please never hesitate to contact us if you are experiencing any trouble or just to leave suggestions on how we can better serve your ministry needs.

Joseph D.
JD
Joseph D.
Small-Business (50 or fewer emp.)
"Seamlessly Integrates Church Activities in One Platform"
5/5
What do you like best about Churchteams?

I use Churchteams for its church database capabilities, which allow me to communicate efficiently with all church members. I appreciate how it handles records of giving and receipts, and also facilitates online giving, making financial management straightforward. I love the seamless cloud-based integration; it solves the problem of accessing everything in one space. I'm impressed that I can log in from my phone or any computer without needing to be tied to a physical location. I really enjoy the complete integration Churchteams offers, serving as a single platform to manage emails, events, groups, registrations, and sign-ins, which is incredibly convenient. The setup was incredibly easy, and they make it very seamless for us. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

Nothing to add Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

Thanks for taking the time to leave such a positive review, Joseph. Sounds like Churchteams is really helping your ministry connect people and keep you connected too! We love hearing that you use Churchteams on the go (from your phone) as well as in the office.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Transformative Church Management with Exceptional Support"
4/5
What do you like best about Churchteams?

I love the support and service the Churchteams team provides us. Whenever there is an issue or question, they have been incredibly responsive and helpful. There was one instance where they added a key feature to the software to meet one of our needs. I love the ability to customize attributes and preferences for people registered in the database. We can log into their profile things like spiritual gifts, working genius assessments, 16Personalities, and DISC profiles, which helps us match the right people for the right serving opportunities. The initial transition was great with the help of the Churchteams staff, who used a CSV file to populate most of our membership data, making the process very smooth. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

Churchteams takes a little bit of time to get used to navigating and operating within. It isn't always intuitive for all generations, so there is a learning curve. I've seen that navigating tools like communicating is not intuitive for all people. Some may find clicking communicate is easier while others go into the group to communicate. But it isn't always as simple as 'This is the preferred method' or 'Least amount of steps'. Another issue would be a way to adjust the timeout when drafting emails. There are times when it takes a while to develop a template or email, and when you are about done or want to send or preview, the system times out and kicks you out. Sometimes it auto-saves right before that and other times you have been working without realizing it isn't being saved. Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

It's great to hear that you are taking advantage of the custom attributes in the software so that your church can track information for helping match volunteers where they can best serve! That's a fantastic use of our customizations. We also love that our Support Team has been able to help as you've had various needs or help with the software.

Thanks for the suggestion on a high-level overview video for each of the access levels - we are in the midst of planning some upcoming resources and I will certainly add this to our list.

Thanks for taking the time to leave such great feedback!

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Exceptional Support with Room for UI Improvement"
5/5
What do you like best about Churchteams?

I really appreciate the solid support from Churchteams' organization. They have a really good support team that responds to issues as we manage the software administratively. I appreciate how they have individuals for all the different aspects of the software, so when I have questions about different aspects of my church ministry, I know there's always someone I can call for support. Every single person on the support team is always cheerful and willing to help with whatever I need. The onboarding process was really great because Boyd was a tremendous support and made the process seamless. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

I think probably the main thing I would like to see improved is the graphical interface of the software. I know they just upgraded it, but that's just something I think because I came from Planning Center. Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

We love hearing that our Support team has been such a help to you. Personalized support for your ministry needs is a top priority for us at Churchteams! We'd love to hear from you directly about the interface. It's always helpful to know what our customers feel could be improved and we use that feedback in our development planning. Feel free to reach out to our Support Team and let us know how we can make things easier!

Andre D.
AD
Andre D.
Small-Business (50 or fewer emp.)
"Efficient, User-Friendly, Stellar Support"
5/5
What do you like best about Churchteams?

I enjoy the ease of use of Churchteams, which makes things straightforward for me. The support staff is very knowledgeable and kind, which I appreciate a lot. The giving feature is very helpful, allowing me to keep a detailed record of all offerings given to the ministry. The database functionality enables me to effectively connect with those who participate and support the ministry. Additionally, the initial setup was pretty easy, especially with the help of my knowledgeable son and the support team. Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

I have no dislikes Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

Hey Andre, Thanks for the positive review of Churchteams. It's good to hear that our online giving tools are making it easy for people to support your ministry. We also love that you are using Churchteams to track discipleship and make connections with people in your community! Always feel free to reach out if you need help with any other features, like our volunteer scheduling or automated workflows. We are happy to help.

Ben S.
BS
Ben S.
Entrepreneur & Business Growth Consultant
Small-Business (50 or fewer emp.)
"Awesome church management system!"
5/5
What do you like best about Churchteams?

They continually are innovating and adding features, without charging upgrade fees! Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

They are pretty responsive to any feedback or request for assistance... so no. Review collected by and hosted on G2.com.

Response from Boyd Pelley of Churchteams

Thank you!!

Verified User in Religious Institutions
AR
Verified User in Religious Institutions
Small-Business (50 or fewer emp.)
"Wonderful ChurchTeams Tech Support"
5/5
What do you like best about Churchteams?

ChurchTeams Tech Support is wonderful!!! Review collected by and hosted on G2.com.

What do you dislike about Churchteams?

Not much, but I would like to be able to review pictures without "pretending" to be in an email to go to that page. Cleanup would be much easier. Review collected by and hosted on G2.com.

Response from Jennifer Coates of Churchteams

Thanks for letting us know about your great experience with our support team. Churchteams is committed to offering first-class personalized support when you need it.

Thanks also for letting us know about your experience with cleaning up image files. We will pass that on to our development team to see how we can help in that area.