The system itself is solid. In all the years we have had it, there has rarely ever been any downtime. The tablet is easy to use and configure and works well with the printer. The interface on the tablet is also easy to navigate. Review collected by and hosted on G2.com.

After a decade of using it, I still can not get reports for item sales that are not CSV files. The promise of new features and interface had been listed at the top of our portal as "coming soon" for years. As reliable as the system is, it is constantly falling behind new features from other companies. Review collected by and hosted on G2.com.

ChowNow is easy to use and integrates perfectly with our POS system. It's an easy and reasonably priced way to increase revenue for your business. Review collected by and hosted on G2.com.

The user interface of the ChowNow can be a little confusing at times. Review collected by and hosted on G2.com.

Pretty straightforward and easy to navigate, except for the final confirmation step. It never does. Review collected by and hosted on G2.com.

One of my favorite eateries uses ChowNow for online orders. I can NEVER complete an order online. It takes all information, including payment info, and then will not confirm the order. Every Time. Then you gotta call it in instead. Review collected by and hosted on G2.com.

Great support team with fast response time. Having access to customers email addresses directly also they build us an app they safe us a lot of fee. Thank you Chownow /Justin/ Review collected by and hosted on G2.com.

The only thing is extra charge on customers request!!! and in we can included also a pictures in the future Review collected by and hosted on G2.com.

Great software

Clients list is yours so you use it to promote to them whatever you have in monthly basis

Great customer service 24hrs

Fast answers

Always there to help

Fair price

Adding new features such us VIP membership and delivery with doordash Review collected by and hosted on G2.com.

Menu without food' pictures I wish we can have this option. cause most of other online ordering having this option. that make a customer make up his mind easily. unless he know the place he will his mind without necessary to see a picture Review collected by and hosted on G2.com.

In covid times when restaurants suddenly needed the ability to offer takeout, Chow Now was such a helpful service to restaurant owners. I had clients who needed to quickly implement a program so customers could order food from their website and this was an easy program to implement and for the kitchen to use as well. Review collected by and hosted on G2.com.

I don't dislike anything. Of all the ordering services I've seen implemented on various restaurants' ordering sites, this one seems the most detailed and user-friendly Review collected by and hosted on G2.com.

Flat fee 99/months truly helps us as a small business survive in this crisis situation Review collected by and hosted on G2.com.

There is no feature to adjust item and price on the tablet for customers special requests Review collected by and hosted on G2.com.

Very helpful saving money instead of paying fees to Grubhub. Review collected by and hosted on G2.com.

Delivery option is not as big of an area that I would like. Review collected by and hosted on G2.com.

The best part of working with ChowNow is that our customers are satisfied. The option for our business to tell customers how long we expect the wait to be is great. There's also a personal touch we love, with ChowNow sending thank you emails to customers after their order. From a business standpoint, we love their customer service. They are quick to respond, their service is easy to use on the app, and they follow up with daily, weekly, AND monthly reports. They're also great at catching any fraudulent charges, which gives me peace of mind. Review collected by and hosted on G2.com.

THings are great with ChowNow. We have no complaints. Review collected by and hosted on G2.com.

Easy menu programming & overall user friendly admin portal Review collected by and hosted on G2.com.

When we remove menu items for the day, a lot of the times they are not returned on the designated date we set them to return. We feature donuts and we often update menu availability. However, I've already contacted a ChowNow rep for this issue and they said they would notify their team and keep an eye on it.

But this issue is still an issue. I manually log on to the admin portal and make sure all available menu items are not archived.

Also, when we remove items for the day, those requests are not reflective on our menu until much later. Therefore, we have many orders with customers ordering items we're out of. Review collected by and hosted on G2.com.