--- title: ChowNow for Restaurants Reviews meta_title: 'ChowNow for Restaurants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how ChowNow for Restaurants works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 73 scale: '5' date_modified: '2026-08-07' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # ChowNow for Restaurants Reviews **Vendor:** ChowNow **Category:** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 73 ## About ChowNow for Restaurants ChowNow is an online ordering system for restaurants that gives busy restaurant owners everything they need to grow their business and their bottom line. Since 2011, ChowNow's restaurant experts have partnered with more than 22,000 independent restaurants. ChowNow fights for the success of independent restaurants, so the value you create stays where it belongs: with you. Every diner you serve, every order you fulfill, every experience you deliver — that’s value you created. But too often, third-party platforms take a cut of it, own the customer relationship, and leave you starting from zero every time. From online ordering and catering to dine-in and automated marketing, ChowNow connects everything into one unified platform so you can grow your business and your bottom line. Ordering Suite: Own every order. Keep more of what you earn. Direct online ordering, catering, QR code ordering, and discovery channels working together to capture demand and turn it into high-margin revenue you control. Marketing Suite: Turn Every Order and Guest Interaction Into Repeat Revenue. Automated Email and SMS marketing, loyalty program, and unified customer data working together to turn every diner, online and in-store, into repeat revenue. Operations Suite: Power Your Restaurant From One Place. Order aggregation, centralized menu management, POS integrations, delivery and advanced reporting working together to manage all your off-premise channels from one place. You have big plans for your restaurant. ChowNow is the partner to get you there. ## ChowNow for Restaurants Pros & Cons **What users like:** - Users find ChowNow's system **easy to use** , appreciating its simple navigation and seamless integration with POS systems. (2 reviews) - Users praise the **seamless integrations** of ChowNow with POS systems, enhancing revenue generation effortlessly. (1 reviews) - Users appreciate the **easy navigation** of ChowNow's interface, making it simple to use and configure. (1 reviews) - Users find **setup easy** with ChowNow, appreciating the reliable system and intuitive tablet interface. (1 reviews) - Users value the **speed of integration** with POS systems, enhancing revenue growth effortlessly. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **limited customization** frustrating, especially when essential features and reports are still lacking after years. (1 reviews) - Users find **limited features** in ChowNow, particularly lacking in advanced reporting and innovation compared to competitors. (1 reviews) - Users find the **user interface confusing** , leading to challenges in navigating the ChowNow system effectively. (1 reviews) ## ChowNow for Restaurants Reviews ### 1. Definitely a big help to grow our take out business! **Rating:** 4.5/5.0 stars **Reviewed by:** Craig R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about ChowNow for Restaurants?** Streamline the order process to online. Helps kitchen and front end. **What do you dislike about ChowNow for Restaurants?** Took long for the app setup. Process could be done more timely. **Recommendations to others considering ChowNow for Restaurants:** Great tool to save costs and grow your business. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** ChowNow solved the backup of phone orders and help streamline the process. ### 2. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about ChowNow for Restaurants?** Works great....people are great to work with.... and guest love using app Easy to understand and use... great results!,!!!!!!!!! Anybody could use it! **What do you dislike about ChowNow for Restaurants?** Wish we had found it sooner....,,,,,,,,, **Recommendations to others considering ChowNow for Restaurants:** Get it NOW! **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Helps online sales... wishi could get it for my catering side too ### 3. Chow now fan **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** Fixed cost and easy to use menu updates. **What do you dislike about ChowNow for Restaurants?** Wish we could adjust orders and add $ when customers write in extras. **Recommendations to others considering ChowNow for Restaurants:** Low cost, great customer service, excellent marketing, obtain customer information, east to use menu tool **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Not having to rely on 3rd party for deliveries with higher fees ### 4. Better than the rest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about ChowNow for Restaurants?** My customer receives same price as if they were dining in the restaurant. **What do you dislike about ChowNow for Restaurants?** I don't like that I have to pay extra commission on customers who find me through google **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Getting my food to those customers who can't get out and about right now. ### 5. We’re very happy with ChowNow. It streamlines the ordering process **Rating:** 4.0/5.0 stars **Reviewed by:** Dan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about ChowNow for Restaurants?** Takes away the questions with orders. People are beer exactly what they want **What do you dislike about ChowNow for Restaurants?** Sometimes changes to items a Can be a bit difficult. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Takes away time spent on the phone taking an order ### 6. Their platform crushes the competition. **Rating:** 5.0/5.0 stars **Reviewed by:** Razz C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about ChowNow for Restaurants?** The platform is easy to use and enables independents to have a hassle free online ordering and delivery presence on our own terms without the ridiculous fees that delivery middlemen charge. **What do you dislike about ChowNow for Restaurants?** Would be way cooler if the end user customer ordering interface could be more customizable with styling and branding of the restaurant. **Recommendations to others considering ChowNow for Restaurants:** Do not hesitate, you will be quite pleased. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Freedom from third party delivery apps. ### 7. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2021 **What do you like best about ChowNow for Restaurants?** From the 1st day of sign up customer service has been better than any other 3rd parties. **What do you dislike about ChowNow for Restaurants?** not enough promotion or media to inform people of Chow now. **Recommendations to others considering ChowNow for Restaurants:** Internal promotions to use the chowNow website. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** All good ### 8. ChowNow has become the right hand to our operations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about ChowNow for Restaurants?** ChowNow's customer Service is superb. The fees are also very competitive. **What do you dislike about ChowNow for Restaurants?** There's absolutely nothing I dislike about ChowNow. **Recommendations to others considering ChowNow for Restaurants:** If you don't have an online ordering platform, consider using ChowNow as a partner, not just a service provider. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** We own a small restaurant that sits no more than 50 people. Having an online ordering platform helps make up for the amount of people we cant seat. ### 9. Awesome and loving it for our restaurant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** Training staffs to use is very easy. Sleek tablet. **What do you dislike about ChowNow for Restaurants?** I don't like that I don't have a custom button for how long the order will be ready if it's more than an hr. They used to have it then got rid of it. I don't like that they don't have data of what's the best selling data so that we can look at it weekly. It's an important business decision **Recommendations to others considering ChowNow for Restaurants:** Good product and easy to use. Missing a few keys features such as available sales data. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** delivery and online ordering are great. ### 10. Its a great system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** The ability to change items when needed. **What do you dislike about ChowNow for Restaurants?** Not being able to put in multiple menus like special and regular menu and run at the same time. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** The curbside pickup with COVID ### 11. ChowNow has been very helpful in our online ordering process. **Rating:** 5.0/5.0 stars **Reviewed by:** Johnette B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about ChowNow for Restaurants?** The ease of changing things in the dashboard. **What do you dislike about ChowNow for Restaurants?** You can not block modifiers on items without sending a request. **Recommendations to others considering ChowNow for Restaurants:** It is a good company to work with and has very reasonable rates. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** We now have online ordering since ChowNow. ### 12. Easy use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** Menu development and alert system. Ease of use. **What do you dislike about ChowNow for Restaurants?** Not being able to regulate deliveries with the 3rd party. Tipping for restaurant with the 3rd party delivery is non existent **Recommendations to others considering ChowNow for Restaurants:** The tipping for delivery issue. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** None ### 13. Chownow makes it a worry free process, they take care of everything for you care o **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** Very responsive. Only have to type any changes in the tablet and they take care of whatever my request is **What do you dislike about ChowNow for Restaurants?** No POS integration and it can be a bit and they forced me to do the 15% off deal for first time users **Recommendations to others considering ChowNow for Restaurants:** Chownow is everything they claim to be, just wish they could integrate POS without a third party service **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Keeps the phones open, customers say it's easy to use ### 14. Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about ChowNow for Restaurants?** Ease of use. Easy to see Simple Competes **What do you dislike about ChowNow for Restaurants?** When orders come in at the same time, lose track of who is ordering if a time is selected for pick up or delivery **Recommendations to others considering ChowNow for Restaurants:** Good to use **What problems is ChowNow for Restaurants solving and how is that benefiting you?** None ### 15. DeNoias Pizza **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2020 **What do you like best about ChowNow for Restaurants?** ChowNow is User friendly and great customer service. **What do you dislike about ChowNow for Restaurants?** It is difficult to use until you get use to using it. Once you learn the system it gets easier to navigate. **Recommendations to others considering ChowNow for Restaurants:** Be patient when using the site and don’t be afraid to call customer service. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** The benefits are that they manage the sight and o also have flexibility to make changes administrative. ### 16. Very user friendly platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** The dashboard is very intuitive and it integrates nicely with our website. **What do you dislike about ChowNow for Restaurants?** Candidly, I see no downside with using ChowNow. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** We had no online ordering prior to implementing ChowNow. It has reduced the number of call ahead orders and we have clearly increased sales. ### 17. Chow Now Review Nov 1 2020 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2020 **What do you like best about ChowNow for Restaurants?** Easy integration into the company's website **What do you dislike about ChowNow for Restaurants?** The limitation of functionality. The inability to integrate into the POS system. The size of the pad - small screen. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Benefits in terms of easy integration with website. Having access to the customer information. ### 18. It’s working out well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** We own our customers data. Ease of use when making changes. **What do you dislike about ChowNow for Restaurants?** Customer service calls can take a while. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Growing our database and providing online ordering ### 19. Larissa has been responsive and done a solid job. However Ben was out on sick leave and no one told **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about ChowNow for Restaurants?** I like that my customers can use our app. **What do you dislike about ChowNow for Restaurants?** Issue responsiveness and pricing could use work. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Ordering through us not UBER or GRub Hub ### 20. Easy and Quick **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about ChowNow for Restaurants?** Easy to use and Quick response time. I use it myself and also have our Deli use it. Boosts sales as people are moving to all things digital. We find that those who use this are much happier because they don't have to wait on line once they get to the store. So more happy Customers. **What do you dislike about ChowNow for Restaurants?** For my deli... is that the deposits go in everyday. Therefore bank rec is a bit tougher. **Recommendations to others considering ChowNow for Restaurants:** Most businesses in the Food Industry are headed toward digital ordering. This app makes that possible , Works really great. You can also pair it with other digital ordering companies to help boost sales. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Orders in advance make our prep easier. Less backup in the store, so people are happier. Easier than using the old time fax system. ### 21. Convenient way to order food **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about ChowNow for Restaurants?** It makes it easy to order and customize food to your liking, even with a short period of time! It's nice to be able to place an order for pick up/delivery ASAP, or to pre-order for a future time/date. **What do you dislike about ChowNow for Restaurants?** The interface could be a little nicer, but it always functions well! **What problems is ChowNow for Restaurants solving and how is that benefiting you?** It is great to be able to place orders for individuals or large groups based on the timing you need to work around for an event or meeting. Customizations are easy, and the option for pick up or delivery with most places makes things very convenient! ### 22. I use chow now to order from a place called Raw Squeeze. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about ChowNow for Restaurants?** How convenient it is to order my food as well as choosing a time when i would like to pick it up. **What do you dislike about ChowNow for Restaurants?** Nothing really that i dislike i guess one being not being able to link my rewards through chow now. **Recommendations to others considering ChowNow for Restaurants:** Give it a try its simple and easy to use. Doesn't glitch at all. **What problems is ChowNow for Restaurants solving and how is that benefiting you?** Saving time and ordering food. Benefit in knowing when my food will be done by. Anything that saves me time is always valuable. ### 23. Chownow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about ChowNow for Restaurants?** I like that it gives me the breakdown I need **What do you dislike about ChowNow for Restaurants?** It is hard to get ahold of anyone at chow now **What problems is ChowNow for Restaurants solving and how is that benefiting you?** We use it along with square for people to order online ## ChowNow for Restaurants Discussions - [First time user and I have a charge on my credit card but no food](https://www.g2.com/discussions/first-time-user-and-i-have-a-charge-on-my-credit-card-but-no-food) - 1 comment, 1 upvote - [Is there future possibilities with additional reporting on items and/or promotional redemption results?](https://www.g2.com/discussions/33382-is-there-future-possibilities-with-additional-reporting-on-items-and-or-promotional-redemption-results) - 1 comment, 1 upvote - [Have you considered a more seamless way for groups to order?](https://www.g2.com/discussions/32978-have-you-considered-a-more-seamless-way-for-groups-to-order) - 1 comment, 1 upvote - [More Data is needed](https://www.g2.com/discussions/32942-more-data-is-needed) - 1 comment, 1 upvote - [How can we sync Chow Now information with our Quickbooks?](https://www.g2.com/discussions/32931-how-can-we-sync-chow-now-information-with-our-quickbooks) - 1 comment, 1 upvote - [View ChowNow for Restaurants pricing details and edition comparison](https://www.g2.com/products/chownow-for-restaurants/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A59%3A12+-0500&secure%5Bsession_id%5D=d1d22436-0b85-4d5a-86c9-ca9179bad1b6&secure%5Btoken%5D=df305e5521e287ee7476dab5dd0f0a16613436ad978ad45cc6260f6dc0f70d68&format=llm_user) ## ChowNow for Restaurants Features **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering - Online Ordering - Order Processing - Location Tracking - Status Tracking - Delivery Tracking - Live Tracking - Activity Tracking - Inventory Tracking **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling - Mobile Payments - Online Payments - Inventory Management - Dispatch Management - Kitchen/Menu Management - Discount Management **Platform Data** - Dashboard - Activity Dashboard **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management - Gift Card Management - Receipt Management - Reviews Management - Promotions Management - Route Management **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Additional Functionality** - Reporting/Analytics - Third-Party Integrations - Route Optimization - Barcode/Ticket Scanning - Customizable Templates - Customizable Reports - Generative AI - Real-Time Reporting - Loyalty Program - Customer History - Reporting & Statistics - Point of Sale (POS) - Real-Time Updates - Customizable Branding - AI Copilot - Geolocation - Order Entry - Alerts/Notifications - Real-Time Monitoring - Food Delivery Dispatching - SMS Messaging - Multi-Location - Real-Time Data - Mobile Alerts - Routing - Geographic Maps - Real-Time Notifications - API - Mobile Access - Customer Database - Contact Database - Multi-Language - Menu Builder - Real-Time Analytics - Restaurant POS - Online Reservations - Customer Accounts - Multi-Channel Marketing - Email Marketing - QR Codes - Mobile Booking - Website Personalization - Delivery Estimate - Point of Sale (POS) Integration **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top ChowNow for Restaurants Alternatives - [Owner.com](https://www.g2.com/products/owner-com/reviews) - 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