Veronica C.
VC
Veronica C.
Human Resources Administrative Assistant
Mid-Market (51-1000 emp.)
"Inconsistent Speed, Room for Improvement"
3/5
What do you like best about Checkr?

I like that Checkr is quick sometimes. It's convenient because if someone goes today, they're good for tomorrow. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

I find that it takes too long for backgrounds to be cleared with Checkr. Review collected by and hosted on G2.com.

Response from Damien S. of Checkr
Edit edit

Thank you for sharing this, Veronica. We hear that turnaround time has been inconsistent, quick in some cases but generally too slow when it comes to clearing background and drug screenings. That's the kind of feedback we want, and we've shared it with our team to look into. Thanks for taking the time to write this!

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"User-Friendly UI and Fast, Helpful Support—Checkr Delivers Every Time"
5/5
What do you like best about Checkr?

Checkr's UI/ UX is super user friendly, their chat support is always fast and helpful and I have never had an issue with the performance of the platform in the hundreds of background checks I have facilitated. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

There is nothing I currently dislike about Checkr, it checks all of my boxes and I have never had desire to switch to another platform Review collected by and hosted on G2.com.

Response from Damien S. of Checkr
Edit edit

Thank you for sharing this! We're glad Checkr's UI has been user-friendly and that chat support has consistently been fast and helpful across hundreds of background checks. We really appreciate you taking the time to write this!

Verified User in Retail
AR
Verified User in Retail
Mid-Market (51-1000 emp.)
"Extremely Simple and Fast—Reports Ordered in 5 Minutes or Less"
5/5
What do you like best about Checkr?

It's extremely simple and quick. I like that I can save packages that I frequently use, and it's literally 5 minutes or less for me to get a report ordered. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

I think I've purchased an extra alias search before that I didn't want, you do have to make sure it only has things checked that you actually need! Review collected by and hosted on G2.com.

Response from Damien S. of Checkr
Edit edit

Thank you so much for sharing this! We're glad saved packages and quick ordering have made the process simple, and it means a lot that you've stuck with Checkr even after your payroll system improved its own background check feature. Your note on double-checking what's included in a package before ordering is a great tip, and we appreciate you sharing it!

Vicki Y.
VY
Vicki Y.
HR Lead
Small-Business (50 or fewer emp.)
"Super Easy Setup, Clear Pricing, and Responsive Customer Success"
5/5
What do you like best about Checkr?

Super easy to set up and use, the packages and pricing are very clear. Customer success team is also responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

Wish some things were more automated, setting up different codes and making sure people are in them is a little manual. Review collected by and hosted on G2.com.

Response from Damien S. of Checkr
Edit edit

Thank you, Vicki! We're so glad setup and pricing have been clear, and that our Customer Success team has been responsive when you needed them. We also appreciate your note on wanting more automation around setting up codes and making sure people are assigned correctly. That's helpful feedback, and we've passed it along to our team. Thanks for taking the time to share this!

Elizaveta K.
EK
Elizaveta K.
Freelance Human Resources Consultant
Mid-Market (51-1000 emp.)
"Effortless Background Checks with Seamless HR Integration"
5/5
What do you like best about Checkr?

Checkr is very easy to use and requires minimal effort from the HR side. Most of the background check process is handled on their end, including compliance and candidate communication. Everything is clearly tracked in the system, which makes this step of hiring feel smooth and low effort. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

There is limited flexibility or customization in some cases, and you mostly have to follow their standard processes. When delays happen, there isn’t always much visibility into what’s causing them. Pricing can also add up depending on the volume and types of checks needed. Review collected by and hosted on G2.com.

Abigail F.
AF
Abigail F.
Staffing Consultant
Mid-Market (51-1000 emp.)
"Checkr makes it super easy, and quick to run whatever background report you may need."
5/5
What do you like best about Checkr?

Checkr has continued to provide quick and accurate background check results for my candidates. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

Not at this time. I am happy with the service. Review collected by and hosted on G2.com.

tammy g.
TG
tammy g.
Firm Administrator
Mid-Market (51-1000 emp.)
"Fast, Affordable Background Checks, Highly Recommend"
5/5
What do you like best about Checkr?

It’s quick and easy to get background checks. It's very affordable. You can customize what need by role or individual. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

No phone number to call for help so you’re stuck with delayed response. Review collected by and hosted on G2.com.

Response from Damien S. of Checkr
Edit edit

Thanks so much for the great feedback, Tammy! We're glad the platform has made screening quick, affordable, and easy to customize by role, and it's great to hear the reference and education verification piece has been a real time-saver for your team. We also want to acknowledge your note about not having a phone line to call. That's helpful feedback, and we've passed it along to our team as we look at ways to make support more accessible. Thanks again for choosing Checkr!

FM
Farrah M.
Lead Recruiter
Mid-Market (51-1000 emp.)
"Simple, Efficient, and Easy-to-Use Background Check Platform"
5/5
What do you like best about Checkr?

What I like best about Checkr is its simple, user-friendly process. The platform is easy to navigate, provides clear status updates, and makes the background check process straightforward and efficient. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

There isn't anything significant I dislike, but faster turnaround times and more detailed status updates during the review process would further improve the overall experience. Review collected by and hosted on G2.com.

Response from Damien S. of Checkr
Edit edit

Thank you, Farrah! We're glad the platform has been simple to navigate with clear status updates that keep the process straightforward and efficient. We also hear your interest in faster turnaround times and more detailed status updates, and we've shared that with our team. Thanks for taking the time to write this!

Verified User in Recreational Facilities and Services
AR
Verified User in Recreational Facilities and Services
Mid-Market (51-1000 emp.)
"Easy, Efficient Screening That Keeps Everything in One Place"
5/5
What do you like best about Checkr?

Easy to use, efficient, and keeps all background screening information in one place, helping us make timely and informed hiring decisions. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

Some screenings take longer than expected, which can occasionally push back hiring timelines. That said, the status updates are helpful and keep the process clear, so I still feel informed while waiting. Review collected by and hosted on G2.com.

Response from Damien S. of Checkr
Edit edit

Thank you for sharing this! We're glad Checkr has streamlined your hiring process by bringing screenings and physicals into one centralized platform, and that it's helped you make faster, more informed decisions. We also appreciate you mentioning the turnaround time on some screenings, and it's good to hear the status updates have kept things clear while you wait. Thanks again for taking the time to write this!

AP
Ashley P.
HR Manager
Maritime
Mid-Market (51-1000 emp.)
"Comprehensive, accurate results, and quick turnaround for background checks"
5/5
What do you like best about Checkr?

After using multiple services over 25 years in HR, Checkr has the most thorough, accurate, easy to read, cost effective, and timely turnaround of any background checking company I've used. Review collected by and hosted on G2.com.

What do you dislike about Checkr?

The only downside to Checkr is that if there are any discrepancies in the background report, they close out the report before I can submit supporting documentation from a potential new hire and so I have to re-run the report, pay for it again to be able to submit supporting documentation to address the "red flag" the found that says to "review." When I contacted Customer Service asking why they close out the report before having a chance to submit supporting documentation for the item needed to be reviewed, they said it was just what they do and I have to run the report again. Review collected by and hosted on G2.com.