Checks in the US have worked well for us, haven't really had any issues and have been Review collected by and hosted on G2.com.

Our team has encountered significant challenges using Checkr’s international background check services, and unfortunately, the experience has raised serious concerns about reliability and customer support.

Key issues:

Lack of Proactive Communication: When a background check was initially suspended, no notice or explanation was provided. The candidate was not informed that additional information was needed, and we were left guessing what went wrong. No communication made leading up to the suspension.

Inaccurate Support Guidance: Support misidentified the candidate’s country of origin, (Kept referring to Belarus as Belgium) and referred us to incorrect procedures, and failed to address the underlying cause of the issue. This led to us resubmitting the same check without any improvement in outcome.

Inability to Resolve Internal Errors: The same background check was suspended twice. Despite Checkr being the one to suspend it, we were told it could not be reversed. At no point did anyone take ownership or provide a viable path forward.

No Follow-Up or Escalation: After reaching out for over a month — including multiple requests for an ETA — we received no updates, no resolution, and no credits for failed checks, althought working with a support agent who claimed that they were not getting anywhere with their internal engineering team for a resolution.

At this point, our only recourse to hold off payment. This situation has demonstrated that Checkr’s international capabilities are not only limited but unsupported by a responsive or accountable support structure. After reaching out to their billing team, we were once again redirected to the original support agent who never resolved our issue and never responded to our email.

If your organization operates globally or requires dependable customer service, we recommend evaluating alternative vendors. Review collected by and hosted on G2.com.

Checkr is easy to use and usually fast. We are hiring a lot and have had no issues submitting our requests and building the right package for our company. The candidates have never complained about the system or inputting their information. Review collected by and hosted on G2.com.

The only slight downside I've had is getting in touch with someone in customer service. We had an issue with a county taking a long time to process background checks and Checkr couldn't tell us what the issue could be. Someone in quality control to catch those patterns and assess could be helpful. Review collected by and hosted on G2.com.

Ease of use for end users and reporting functionality Review collected by and hosted on G2.com.

I don't have any features that I dislike Review collected by and hosted on G2.com.

My company's insurance provider requires us to run Motor Vehicle Reports for anyone who is driving on set. I love that I just need to send an email and Checkr collects all of the sensitive info. Also, the reports process so quickly which is great because we sometimes get super last min drivers. I like the new updates where you can bulk add a bunch of email addresses! Review collected by and hosted on G2.com.

Sometimes the reports are hard to decipher, and it isn't available for Pennsylvania. Review collected by and hosted on G2.com.

It is quick and easy to use. It also is linked to our recruiting software. Review collected by and hosted on G2.com.

I don't know how to clear a pending employee usually it is an individual who is an international employee and they are unable to obtain proof of education. Review collected by and hosted on G2.com.

Every time I have a question or need help, they are hyper-responsive. They also return background checks way quicker than our previous vendor. Review collected by and hosted on G2.com.

I haven't experienced anything that I dislike. Everything has been great! Review collected by and hosted on G2.com.

It is easy to use and we get results fast. Review collected by and hosted on G2.com.

I like that most results and electronic. The states that have manual records take longer to get results. Review collected by and hosted on G2.com.

Very easy to use with many options for background checks. It would be nice to get notifications when candidates don't respond to requests. Integrates with Vanta. Review collected by and hosted on G2.com.

For foreign background checks, the price range is wide and so you really don't know how much it'll cost. This was for looking at Pakistan so it might be different for other countries. Review collected by and hosted on G2.com.

I utilize Checkr on a weekly basis and I have found that it is a fairly user friendly application and if you do have any questions or concerns, their support team is very thorough and quick to respond. Their new reporting functionality is very useful as well. Review collected by and hosted on G2.com.

N/A - I do not have anything specific to share at this time. Review collected by and hosted on G2.com.

Checkr integrates well within our ATS. The UI is also very intuitive. We have hundreds of background packages and they are able to accomodate them. Their customer support is very responsive. Review collected by and hosted on G2.com.

Sometimes when needing to reorder occupational health screenings it can be a bit clunky. We have clients with a large number and it only allows 5 at a time. The communication with TB results is lacking as well. Review collected by and hosted on G2.com.