Provides a passive Call to Action for my customers and streamlines the inquiry process. Review collected by and hosted on G2.com.

No downsides yet. So far, all is working as it should. Review collected by and hosted on G2.com.

I really appreciate how easy and responsive Chatway Live Chat is to use. It makes communication so smooth and efficient, and the support team is always friendly and helpful. Keep up the great work! Review collected by and hosted on G2.com.

Chatway Live Chat has been amazing for us — it’s so easy to use, super responsive, and the support team is great. Honestly, I don’t see any downside at all. Keep up the excellent work! Review collected by and hosted on G2.com.

Ease of integration with both my Wordpress eCommerce store and Website. It was super simple to setup and has a very intuitive interface and cross-device support. Review collected by and hosted on G2.com.

Nothing per se as of yet. It would be nice to build in some chat bot level support for simplistic, basic level directional support for users. Review collected by and hosted on G2.com.

Great app, easy to use. Happy to chat to my customers live, not missing any guests and get more bookings. Highly recommend 👍 Review collected by and hosted on G2.com.

Nothing really. So far all works good 👍 Review collected by and hosted on G2.com.

You can quickly integrate chat into your website. If you use an e-shop solution like Shopify or Shoptet, it's even easier. Setting up chat is easy, you can do it in a moment and start using it right away. As far as I know, it doesn't offer a chatbot option. It offers to show FAQ right on the chat page. It also offers the option to show the customer other options for how to contact you and what your social networks are. It offers an application for a phone or tablet that is designed only for chatting with the customer, so it doesn't contain unnecessary things and is fast and accurate. I appreciate the setting of working hours without additional fees, the setting of colors and chat display, and the functionality on the website. Review collected by and hosted on G2.com.

I don't like that I can only show the contact form to the customer outside of business hours, when the agent is not present. It is not possible to create a chatbot with preset responses. Review collected by and hosted on G2.com.

We started using Chatway because we needed something simple—and it honestly delivered. The chat widget took just one snippet to install on our site, no developers needed. I love how I get real-time push notifications on my phone, so I can respond to customers even when I’m out running errands or sourcing products. The built-in FAQ feature has also been a lifesaver. We added answers to the most common questions, and now visitors can find what they need instantly—without pinging us every time. It’s made our small team feel way more efficient. Review collected by and hosted on G2.com.

Honestly, there’s not much to complain about. It does exactly what we needed—clean, simple live chat without the clutter. If I had to nitpick, I’d say having a bit more flexibility with design (like fonts or layout tweaks) would be nice. And maybe some deeper analytics down the line. But overall, it’s been a smooth experience. Review collected by and hosted on G2.com.

Not only does Chatway offer more advanced features than any other live chat solution we've tried, but their online support is absolutely outstanding. Always available, always responsive — they’ve helped us every step of the way. The WhatsApp integration is a real plus and makes customer communication seamless.

Thank you so much for the support! Review collected by and hosted on G2.com.

Honestly, there’s very little to dislike. If I had to mention one thing, it would be that more advanced analytics would make the platform even better. Review collected by and hosted on G2.com.

I love that the chatbot is on our site 24/7 and our customers can send us a message at anytime. I have some questions set up as well, so we can get their information at the same time so we can contact them later during office hours. It was really easy to integrate with our website as well. Review collected by and hosted on G2.com.

I haven't figured out yet if I am able to set up automatic responses to customers questions incase they message outside of office hours. Review collected by and hosted on G2.com.

What I live most is the translation, it makes a lot of sense to talk with different people from various countries without having to bother about talking to them in their language. That is a big deal for me, and so I love this app just for that very reason. Review collected by and hosted on G2.com.

Well, I won't say I dislike the app, I do have 2 licenses of this app. Review collected by and hosted on G2.com.

This is awesome. I installed it on a Duda website, and so far it has been great and easy to use. The implementation process is also straightforward. @helpdesk thanks for your support Review collected by and hosted on G2.com.

After 2 days of testing it all is working great. Review collected by and hosted on G2.com.