Ellena H.
EH
Ellena H.
Customer Experience and Administration Executive
Small-Business (50 or fewer emp.)
"Outstanding Support Team Makes All the Difference"
5/5
What do you like best about Chatty?

The support team connect to Chatty are always available, super helpful and friendly. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

I think there are a few teething issues that I always need help with but they'll even out with time. Review collected by and hosted on G2.com.

Chad S.
CS
Chad S.
Marketing Manager
Small-Business (50 or fewer emp.)
"Outstanding Support"
4.5/5
What do you like best about Chatty?

I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during the initial setup and whenever I encountered any issues. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products and similar features. T Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Customisable, Simple, and Supported by Helpful Agents"
5/5
What do you like best about Chatty?

nice customisable app, not over complicated. helpful and available agents. i use this app with shopfiy Review collected by and hosted on G2.com.

What do you dislike about Chatty?

there is no app for this so it takes a long time to open to the chat page by which time the customer has left. Review collected by and hosted on G2.com.

Celebrations I.
CI
Celebrations I.
System Administrator
Small-Business (50 or fewer emp.)
"AI Feature Delivers Impressive Results"
4.5/5
What do you like best about Chatty?

The AI Feature of Chatty intrigues me. I've used it for a month, and compared to other tools, the ease of use and implementation of the application outperforms others; the customer support is top-notch. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

So far, I believe it has to do with the source data, which enables customers to have a seamless conversation. Review collected by and hosted on G2.com.

Verified User in Cosmetics
AC
Verified User in Cosmetics
Small-Business (50 or fewer emp.)
"Easy Setup, Useful Features, and Fast, Friendly Support"
5/5
What do you like best about Chatty?

It is very easy to install, has really useful features, and the support is super friendly and fast! Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Honestly, only the fact that for using the AI agent on all my channels (including social media) I have to choose the pro plan. I think it's a bit too expensive. Review collected by and hosted on G2.com.

Chris K.
CK
Chris K.
CEO
Small-Business (50 or fewer emp.)
"Outstanding Support and Effortless Setup"
4.5/5
What do you like best about Chatty?

Exceptional assistance and a meticulously designed configuration. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

nothing, all is clear and well prepared. Review collected by and hosted on G2.com.

Okan S.
OS
Okan S.
Founder & CEO
Small-Business (50 or fewer emp.)
"Fantastic app — reduced our customer service workload by 70%!"
5/5
What do you like best about Chatty?

Chatty AI has been an incredible addition to our Shopify store. It has helped us save nearly 70% of our customer service time, allowing our team to focus on higher-value tasks while customers still get quick, accurate, and friendly answers.

Setup was smooth, integration was seamless, and the results were immediate. Our response times have dropped, customer satisfaction has gone up, and we no longer feel overwhelmed by repetitive support inquiries.

If you’re looking for a way to streamline customer service and scale your business without hiring a huge support team, Chatty AI is the perfect solution. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about Chatty?

No issues at all so far — smooth and reliable from the start. Review collected by and hosted on G2.com.

Sjoerd H.
SH
Sjoerd H.
"Handy Display and Simple Setup"
4/5
What do you like best about Chatty?

I really like that Chatty offers a screen preview, it's really practical and helpful, especially with so many features and settings to work with. I also appreciate that Mirra even asked me if she should set it up for me, which provides a lot of support. Review collected by and hosted on G2.com.

What do you dislike about Chatty?

Perhaps make it more user-friendly by grouping the functions. Review collected by and hosted on G2.com.

TD
Tibor D.
CEO
Small-Business (50 or fewer emp.)
"Outstanding Customer Support Makes All the Difference"
5/5
What do you like best about Chatty?

it's customer support the way the answer so fast and so precisely Review collected by and hosted on G2.com.

What do you dislike about Chatty?

we just installed Chatty, when we make sales we could update you if there is anything you could improve Review collected by and hosted on G2.com.

Sébastien G.
SG
Sébastien G.
Gérant
Small-Business (50 or fewer emp.)
"Simple to use, with very responsive customer service"
4/5
What do you like best about Chatty?

ease of use, very responsive customer service Review collected by and hosted on G2.com.

What do you dislike about Chatty?

there is a lack of text editing capability on the widget Review collected by and hosted on G2.com.