What I like most about Chatty is how easy it makes it to customize AI behaviour. From defining roles to training it with real product data, it gives full control without being overly technical. Review collected by and hosted on G2.com.

One challenge I’ve experienced is that the AI setup isn’t always intuitive. It can be unclear when automation settings override AI responses, and troubleshooting why the assistant isn’t replying can take time. Review collected by and hosted on G2.com.

Super helpful support and onboarding process Review collected by and hosted on G2.com.

Nothing has come up so far that i dislike Review collected by and hosted on G2.com.

You can easily configure its behavior, and it feels as natural as talking to a friend. Review collected by and hosted on G2.com.

The custom knowledge feature is sometimes inaccurate. Review collected by and hosted on G2.com.

Saves us time and allows us to be more responsive to customers which in turn drives business. Great to be able to see what products customers are looking at when contacting us. Chatty have great customer service, they are really helpful and through even if responses can be slow. Review collected by and hosted on G2.com.

The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. Review collected by and hosted on G2.com.

The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. Review collected by and hosted on G2.com.

Nothing to dislike. Its great! It has everything i need from an AI chat bot. Review collected by and hosted on G2.com.

The service is incredible, its like having a whole developer team on call. Review collected by and hosted on G2.com.

Nothing yet, maybe the chatbot is a bit frozen sometimes. Review collected by and hosted on G2.com.

I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appreciate how Chatty matches the theme with my website and fulfills all customer needs by itself. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com.

I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. Review collected by and hosted on G2.com.

A comprehensive customer service / comms platform that sits across all channels.

The built in AI, and the ability to customise it to our brand, tone and our product range. Review collected by and hosted on G2.com.

Doesn't have a native mobile app. Not easy to switch between stores in the PWA Review collected by and hosted on G2.com.

An excellent service team. The AI ​​chatbot feature saves on customer service labor costs. Features like the service feedback and rating system also help improve the company's customer service system. Review collected by and hosted on G2.com.

I would have preferred to remove the Home Page option. However, customer support was able to help me resolve the issue using CSS code. So I guess this doesn't really count as something I "dislike" about Chatty. Review collected by and hosted on G2.com.

What's incredible is their customer service, you have a problem you get a response in less than 2 minutes with screenshots, detailed explanations about your issues, thank you Mirra who guided me! Review collected by and hosted on G2.com.

Nothing at all, it's truly one of the best Shopify apps, I say this without hesitation! Review collected by and hosted on G2.com.