--- title: Chatty Reviews meta\_title: 'Chatty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 85 reviews by the users' company size, role or industry to find out how Chatty works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 85 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Chatty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [(36 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [(20 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [(19 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [(15 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [(13 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [(2 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatty ##### 1. Customer Support Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [ See 36 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Fortune S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fortune S.") FS Fortune S. Small-Business (50 or fewer emp.) 5.0/5 "Very Responsive Support Team You Can Rely On" What do you like about Chatty? The support team is very responsive, so you can definitely feel at ease if you run into a problem. You’ll get the right help when you need it. ##### 2. Helpful Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [ See 20 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ##### 3. Ease of Use Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [ See 19 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you like about Chatty? I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during ##### 4. Easy Setup Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [ See 15 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you like about Chatty? I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appre ##### 5. Useful Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [ See 13 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the AS Antoni S. Small-Business (50 or fewer emp.) 5.0/5 "A daily tool I didn’t know I needed" What do you like about Chatty? What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m tryi ### 5 Cons or Disadvantages of Chatty ##### 1. Limited Customization Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you dislike about Chatty? Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products an ##### 2. Limited Features Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. MB Meg B. Small-Business (50 or fewer emp.) 5.0/5 "Saves Time and Boosts Our Responsiveness" What do you dislike about Chatty? The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. ##### 3. AI Limitations Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Customer Support and Lightning-Fast Assistance" What do you dislike about Chatty? Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great service" What do you dislike about Chatty? Nothing that I dislike but sometimes the AI may confuse the response I want in a certain scenario. However, the team is great at helping me figure it ##### 4. Learning Curve Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. JY John Y. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive, Reliable, and Backed by Outstanding Support" What do you dislike about Chatty? Getting everything set up requires a bit of learning at first, but overall, the process isn't too difficult. ##### 5. Chatbot Issues Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [ See 2 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) See Related User Reviews ![shaun m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shaun m.") SM shaun m. Small-Business (50 or fewer emp.) 4.5/5 "Chatty is a great addition to the team" What do you dislike about Chatty? If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the ![Mujtaba S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mujtaba S.") MS Mujtaba S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Powerful AI for Shopify Stores" What do you dislike about Chatty? One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Current ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") Gorgias 4.6/5(567) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/chatty/competitors/alternatives) ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") AC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 3/31/2026 "Seamless Integrations and a Clear UI Without Performance Impact" 5/5 What do you like best about Chatty? Nice functions & good UI overview, th integrations are seemless and effecient, it doesnt hurt the perfomance of the website at all. i think the pricing is ok, we needed an extra language and that was doable with the first plan. support form hana was ook and the AI we are still working on to see how it works. Review collected by and hosted on G2.com. What do you dislike about Chatty? So far nothing, the support was good and the software works. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? It covers the livechat. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/19/2026 "Chatty AI’s Support Team Is Second to None" 5/5 What do you like best about Chatty? The support team at Chatty AI is second to none. They’re always available and incredibly thorough in the help they provide. I’m genuinely delighted with their service. Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing - I am happy with the tool and CS Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? They are helping us to build out our customer service logic Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TM Thed M. I am the owner Small-Business (50 or fewer emp.) 3/4/2026 "Great Customer Service and Easy to Use" 5/5 What do you like best about Chatty? Customer service is really great, and it ease to use. Review collected by and hosted on G2.com. What do you dislike about Chatty? From what I have seen there is nothing I personally dislike. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? it is giving your customer an easy way to find much more about your product and for us store owner a bit of professionalism Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vibhor G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vibhor G.") VG Vibhor G. CEO Small-Business (50 or fewer emp.) 12/11/2025 "Excellent App" 5/5 What do you like best about Chatty? It's a wonderful AI Chatbot assistant app, really liked the UI and easy to use app. Also customer support very good in assisting. Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing, the app is absolutely amazing. Nothing to dislike. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? It's helping customers getting answers to there questions or inquiry, in a fasted way possible. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 12/18/2025 "Outstanding Customer Support and Lightning-Fast Assistance" 5/5 What do you like best about Chatty? The customer support is always on-point and they are super fast and very helpful and friendly! Review collected by and hosted on G2.com. What do you dislike about Chatty? Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of this could be on our side and regardless of this, the customer service are super fast to help! Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Helping us train AI - to prevent any complaints and ensure it is efficient :) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BL bill l. marketing manager Small-Business (50 or fewer emp.) 12/3/2025 "AI Assistant Makes Work Effortless" 5/5 What do you like best about Chatty? What I like best about Chatty is the AI assistant itself — it’s fast, reliable, and very easy to work with. I can also train it with my own data and give it information that isn’t already in its system, and it’s able to generate accurate responses based on that. Review collected by and hosted on G2.com. What do you dislike about Chatty? What I dislike about Chatty is that there’s no dedicated mobile app. On a phone, it’s less convenient because I have to open it through a browser every time. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Ai assistant Review collected by and hosted on G2.com. Show More 12/9/2025 Validated ReviewerSource: Organic MD Monne D. Founder Small-Business (50 or fewer emp.) 12/15/2025 "Outstanding Support and Constantly Evolving Features" 4.5/5 What do you like best about Chatty? The support team is fantastic, and the product offers excellent value. I also appreciate that new features are introduced every month. The app is really easy to set up. Review collected by and hosted on G2.com. What do you dislike about Chatty? There isn't a dedicated mobile app, so the experience for the support team on mobile devices could be better. Unfortunately the current functionalities are not sufficient for us to start using Chatty for our email support. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? We use chatty to structure our FAQs and as an AI chatbot Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![kesem h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "kesem h.") KH kesem h. Software Developer Internship Small-Business (50 or fewer emp.) 12/25/2025 "Fast, Responsive, and Outstanding Support" 5/5 What do you like best about Chatty? Its really working well with products, Its good, Its responsive and fast, And the online help with Hazel was the best Review collected by and hosted on G2.com. What do you dislike about Chatty? Until now nothing, It was truly okay and helping. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Finding products Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chad C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad C.") CC Chad C. CEO Small-Business (50 or fewer emp.) 10/26/2025 "Chatty will not let you down. 5++++++ stars" 5/5 What do you like best about Chatty? The Chatty app works just as I needed it to and the staff is top shelf good. If they were a bottle of whiskey, they would be Pappy Van Winkle! I've needed help several times on the chat and they answer quickly 7 days a week and fix my problem in minutes. I wish all apps were as good as this one. Review collected by and hosted on G2.com. What do you dislike about Chatty? There are no downsides, great app and company. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? They assisted me with setting up the live chat and were there to help when the AI bot responded to customer inquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Stephen M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen M.") SM Stephen M. Managing Director Small-Business (50 or fewer emp.) 10/7/2025 "Clean, fast, reliable UX coupled with solid and robust AI integration" 5/5 What do you like best about Chatty? Clean, fast, reliable UX coupled with solid and robust AI integration and phenomenally fast and smart support when needed (Shout out to Hana!) Highly recommended for multi Channel support with Shopify Plus! Review collected by and hosted on G2.com. What do you dislike about Chatty? ~Nothing so far! Ease of implementation was better than expected. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? A simple, integrated support solution for our customers, that integrates email, Facebook messenger, WhatsApp, live chat with Shopify. Review collected by and hosted on G2.com. 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