--- title: Chatty Reviews meta\_title: 'Chatty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 85 reviews by the users' company size, role or industry to find out how Chatty works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 85 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Chatty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [(36 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [(20 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [(19 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [(15 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [(13 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [(2 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatty ##### 1. Customer Support Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [ See 36 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Fortune S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fortune S.") FS Fortune S. Small-Business (50 or fewer emp.) 5.0/5 "Very Responsive Support Team You Can Rely On" What do you like about Chatty? The support team is very responsive, so you can definitely feel at ease if you run into a problem. You’ll get the right help when you need it. ##### 2. Helpful Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [ See 20 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ##### 3. Ease of Use Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [ See 19 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you like about Chatty? I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during ##### 4. Easy Setup Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [ See 15 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you like about Chatty? I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appre ##### 5. Useful Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [ See 13 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the AS Antoni S. Small-Business (50 or fewer emp.) 5.0/5 "A daily tool I didn’t know I needed" What do you like about Chatty? What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m tryi ### 5 Cons or Disadvantages of Chatty ##### 1. Limited Customization Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you dislike about Chatty? Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products an ##### 2. Limited Features Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. MB Meg B. Small-Business (50 or fewer emp.) 5.0/5 "Saves Time and Boosts Our Responsiveness" What do you dislike about Chatty? The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. ##### 3. AI Limitations Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Customer Support and Lightning-Fast Assistance" What do you dislike about Chatty? Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great service" What do you dislike about Chatty? Nothing that I dislike but sometimes the AI may confuse the response I want in a certain scenario. However, the team is great at helping me figure it ##### 4. Learning Curve Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. JY John Y. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive, Reliable, and Backed by Outstanding Support" What do you dislike about Chatty? Getting everything set up requires a bit of learning at first, but overall, the process isn't too difficult. ##### 5. Chatbot Issues Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [ See 2 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) See Related User Reviews ![shaun m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shaun m.") SM shaun m. Small-Business (50 or fewer emp.) 4.5/5 "Chatty is a great addition to the team" What do you dislike about Chatty? If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the ![Mujtaba S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mujtaba S.") MS Mujtaba S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Powerful AI for Shopify Stores" What do you dislike about Chatty? One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Current ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") Gorgias 4.6/5(567) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/chatty/competitors/alternatives) ![Ellena H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellena H.") EH Ellena H. Customer Experience and Administration Executive Small-Business (50 or fewer emp.) 12/12/2025 "Outstanding Support Team Makes All the Difference" 5/5 What do you like best about Chatty? The support team connect to Chatty are always available, super helpful and friendly. Review collected by and hosted on G2.com. What do you dislike about Chatty? I think there are a few teething issues that I always need help with but they'll even out with time. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty is helping us smoothly deal with customer queries when we aren't always available to answer - Chatty makes it easier to respond to customers quick and from our mobiles if we are away from our computers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Marketing Manager Small-Business (50 or fewer emp.) 1/12/2026 "Outstanding Support" 4.5/5 What do you like best about Chatty? I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during the initial setup and whenever I encountered any issues. Review collected by and hosted on G2.com. What do you dislike about Chatty? Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products and similar features. T Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Our customers tend to ask a lot of questions. By implementing this, we hope to reduce the number of phone calls and email inquiries by providing real-time answers to their product questions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/16/2026 "Customisable, Simple, and Supported by Helpful Agents" 5/5 What do you like best about Chatty? nice customisable app, not over complicated. helpful and available agents. i use this app with shopfiy Review collected by and hosted on G2.com. What do you dislike about Chatty? there is no app for this so it takes a long time to open to the chat page by which time the customer has left. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? quick answers to questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Celebrations I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Celebrations I.") CI Celebrations I. System Administrator Small-Business (50 or fewer emp.) 12/31/2025 "AI Feature Delivers Impressive Results" 4.5/5 What do you like best about Chatty? The AI Feature of Chatty intrigues me. I've used it for a month, and compared to other tools, the ease of use and implementation of the application outperforms others; the customer support is top-notch. Review collected by and hosted on G2.com. What do you dislike about Chatty? So far, I believe it has to do with the source data, which enables customers to have a seamless conversation. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Engaging and converting e-Window shoppers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") AC Verified User in Cosmetics Small-Business (50 or fewer emp.) 3/9/2026 "Easy Setup, Useful Features, and Fast, Friendly Support" 5/5 What do you like best about Chatty? It is very easy to install, has really useful features, and the support is super friendly and fast! Review collected by and hosted on G2.com. What do you dislike about Chatty? Honestly, only the fact that for using the AI agent on all my channels (including social media) I have to choose the pro plan. I think it's a bit too expensive. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty can save me a lot of time when supporting my customers! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Chris K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris K.") CK Chris K. CEO Small-Business (50 or fewer emp.) 1/8/2026 "Outstanding Support and Effortless Setup" 4.5/5 What do you like best about Chatty? Exceptional assistance and a meticulously designed configuration. Review collected by and hosted on G2.com. What do you dislike about Chatty? nothing, all is clear and well prepared. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? I can input my brand's tone of voice once, and the AI ensures every piece of content I generate aligns with that identity. This builds professional trust with my clients without me having to micro-manage every single word. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Okan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Okan S.") OS Okan S. Founder & CEO Small-Business (50 or fewer emp.) 9/7/2025 "Fantastic app — reduced our customer service workload by 70%!" 5/5 What do you like best about Chatty? Chatty AI has been an incredible addition to our Shopify store. It has helped us save nearly 70% of our customer service time, allowing our team to focus on higher-value tasks while customers still get quick, accurate, and friendly answers. Setup was smooth, integration was seamless, and the results were immediate. Our response times have dropped, customer satisfaction has gone up, and we no longer feel overwhelmed by repetitive support inquiries. If you’re looking for a way to streamline customer service and scale your business without hiring a huge support team, Chatty AI is the perfect solution. Highly recommended! Review collected by and hosted on G2.com. What do you dislike about Chatty? No issues at all so far — smooth and reliable from the start. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty AI has been an incredible addition to our Shopify store. It has helped us save nearly 70% of our customer service time, allowing our team to focus on higher-value tasks while customers still get quick, accurate, and friendly answers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sjoerd H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sjoerd H.") SH Sjoerd H. 12/15/2025 "Handy Display and Simple Setup" 4/5 What do you like best about Chatty? I really like that Chatty offers a screen preview, it's really practical and helpful, especially with so many features and settings to work with. I also appreciate that Mirra even asked me if she should set it up for me, which provides a lot of support. Review collected by and hosted on G2.com. What do you dislike about Chatty? Perhaps make it more user-friendly by grouping the functions. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty helps me to completely reset my chatbox in Dutch. The screen preview is very practical and helpful due to the many features and settings, and it's nice that Mirra offers to set it up for me. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated TD Tibor D. CEO Small-Business (50 or fewer emp.) 12/27/2025 "Outstanding Customer Support Makes All the Difference" 5/5 What do you like best about Chatty? it's customer support the way the answer so fast and so precisely Review collected by and hosted on G2.com. What do you dislike about Chatty? we just installed Chatty, when we make sales we could update you if there is anything you could improve Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty could manage the basic customer service part, so our customers don't need to directly contact us first, which reduces the workload Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sébastien G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sébastien G.") SG Sébastien G. Gérant Small-Business (50 or fewer emp.) 2/9/2026 "Simple to use, with very responsive customer service" 4/5 What do you like best about Chatty? ease of use, very responsive customer service Review collected by and hosted on G2.com. What do you dislike about Chatty? there is a lack of text editing capability on the widget Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? display problem of translations, of personalization Review collected by and hosted on G2.com. 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