--- title: Chatty Reviews meta\_title: 'Chatty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 85 reviews by the users' company size, role or industry to find out how Chatty works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 85 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Chatty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [(36 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [(20 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [(19 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [(15 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [(13 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [(2 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatty ##### 1. Customer Support Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [ See 36 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Fortune S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fortune S.") FS Fortune S. Small-Business (50 or fewer emp.) 5.0/5 "Very Responsive Support Team You Can Rely On" What do you like about Chatty? The support team is very responsive, so you can definitely feel at ease if you run into a problem. You’ll get the right help when you need it. ##### 2. Helpful Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [ See 20 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ##### 3. Ease of Use Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [ See 19 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you like about Chatty? I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during ##### 4. Easy Setup Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [ See 15 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you like about Chatty? I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appre ##### 5. Useful Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [ See 13 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the AS Antoni S. Small-Business (50 or fewer emp.) 5.0/5 "A daily tool I didn’t know I needed" What do you like about Chatty? What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m tryi ### 5 Cons or Disadvantages of Chatty ##### 1. Limited Customization Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you dislike about Chatty? Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products an ##### 2. Limited Features Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. MB Meg B. Small-Business (50 or fewer emp.) 5.0/5 "Saves Time and Boosts Our Responsiveness" What do you dislike about Chatty? The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. ##### 3. AI Limitations Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Customer Support and Lightning-Fast Assistance" What do you dislike about Chatty? Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great service" What do you dislike about Chatty? Nothing that I dislike but sometimes the AI may confuse the response I want in a certain scenario. However, the team is great at helping me figure it ##### 4. Learning Curve Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. JY John Y. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive, Reliable, and Backed by Outstanding Support" What do you dislike about Chatty? Getting everything set up requires a bit of learning at first, but overall, the process isn't too difficult. ##### 5. Chatbot Issues Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [ See 2 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) See Related User Reviews ![shaun m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shaun m.") SM shaun m. Small-Business (50 or fewer emp.) 4.5/5 "Chatty is a great addition to the team" What do you dislike about Chatty? If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the ![Mujtaba S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mujtaba S.") MS Mujtaba S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Powerful AI for Shopify Stores" What do you dislike about Chatty? One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Current ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") Gorgias 4.6/5(567) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/chatty/competitors/alternatives) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 5/28/2026 "Chatty has helped us a lot." 5/5 What do you like best about Chatty? Chatty genuinely feels less like a tool and more like a reliable teammate. It’s not just fast at replying — it actually helps organize thoughts, improve communication, and handle daily work much more efficiently. Review collected by and hosted on G2.com. What do you dislike about Chatty? I think the AI ​​functionality still needs improvement... Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? They do a good job in recommending products. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/3/2026 "Phenomenal, Fast Customer Support That Makes a Difference!" 5/5 What do you like best about Chatty? What I like best about Chatty is the phenomenal customer support. I recently needed some assistance, and Hana was incredibly helpful and quick to resolve all my concerns. Having a reliable and friendly support team makes a huge difference! Review collected by and hosted on G2.com. What do you dislike about Chatty? Limited AI conversations for the free plan Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Integrating support system including whatsapp, facebook and email in the app itself Review collected by and hosted on G2.com. Show More 5/10/2026 Current UserValidated ReviewerSource: Organic MN Mathieu n. Owner Small-Business (50 or fewer emp.) 1/7/2026 "Help experience." 5/5 What do you like best about Chatty? Thank you, Andy, for the great help you provided in finding a solution to my concern. I truly appreciate it. I would recommend this to anyone looking for a chatbot. Review collected by and hosted on G2.com. What do you dislike about Chatty? The only downside for me is the cost of the pro plan. Aside from that, everything else is good. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Thank you, Andy, for your tremendous help in finding a solution to my concern. I truly appreciate your assistance. I would recommend this to anyone searching for a chatbot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Spreadsheetshub .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spreadsheetshub .") S Spreadsheetshub . owner Small-Business (50 or fewer emp.) 1/5/2026 "A Clean and Effective Chat for Growing Businesses" 5/5 What do you like best about Chatty? What I like most is the simple, intuitive setup, the design, and the excellent online support. Review collected by and hosted on G2.com. What do you dislike about Chatty? So far, it’s hard to say, as I haven’t found any drawbacks yet. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? As my business grows, more customers reach out via the online chat, and I didn’t always have enough time to provide fast, well-structured replies. Chatty helps solve this problem by handling customer questions automatically, at least partially, until my team joins the chat to communicate directly with customers. Review collected by and hosted on G2.com. Show More 1/9/2026 Current UserValidated ReviewerSource: Organic ![Fortune S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fortune S.") FS Fortune S. Executive Assistant Small-Business (50 or fewer emp.) 2/6/2026 "Very Responsive Support Team You Can Rely On" 5/5 What do you like best about Chatty? The support team is very responsive, so you can definitely feel at ease if you run into a problem. You’ll get the right help when you need it. Review collected by and hosted on G2.com. What do you dislike about Chatty? For now, no. I’d only recommend improving the app integration so the overall experience feels more seamless. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Importing FAQs gives the Chatty AI chatbot a solid foundation for how and what to respond to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SY Simon Y. Website manager Mid-Market (51-1000 emp.) 6/8/2026 "10/10 Service—A Full Support Team in One Chat App" 5/5 What do you like best about Chatty? Service 10/10, It's not just a chat app, It's whole chatty support team in one app Review collected by and hosted on G2.com. What do you dislike about Chatty? pricing ? Everyone loves free app , Any way it worth every penny you spent Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? It actually help convert Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BA Bodour A. Online store owner Small-Business (50 or fewer emp.) 10/22/2025 "Impressed with the hardworking and kind customer service." 5/5 What do you like best about Chatty? moment, and problems are solved very quickly and without any hassle or boredom..! I am really grateful to the wonderful, hardworking and kind work team..! I would like to mention Ms. Hazel in particular, she helped me a lot, and was very patient with me until my problem was solved without any hassle or boredom..! I thank her and the work team, you are really a wonderful team..! Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing, so far, and this box is very important for complaints, if available..! Although I think that the presence of a wonderful work team, distinguished services, and a complaints box, I do not think that we can complain about this application..! Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? The problem is that the application does not open on the iOS phone, but after contacting customer service, it took me a quarter of an hour, while for the hardworking team, it only took a minute or two..! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christopher B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher B.") CB Christopher B. Senior Manager, Contact Center Operations Small-Business (50 or fewer emp.) 7/31/2025 "Far Exceeded Expectations" 5/5 What do you like best about Chatty? I am extremely pleased with the level of integration with Shopify and how easy it is to set up the AI and the chat functionality itself. It trains off of your products and FAQ pages so unlike our past solution, we do not have to maintain an extensive knowledge base with redundant information just for the chatbot. Honestly, the customer support was a concern since we are used to having a dedicated account rep with our previous solution but even though we have used the standard live chat support, answers are always within seconds, very well written and helpful, and never irrelevant. They listen to feedback and have engineers review requests as they are genuinely trying to improve their product. Review collected by and hosted on G2.com. What do you dislike about Chatty? Chatty needs to improve the robustness of its reporting. It has high level analytics but lacks the features to get agent-level performance details for performance tracking in a contact center. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Our previous AI chat solution was very rigid and could not respond to customers intents, for example if a customer said "Thank you" it would take that as a new question rather than simply acknowledging the customer. The integration with Shopify, knowledge of our products and stock levels, abilities geared towards driving sales, and the ease of setup and maintenance solved some major pain points from our prior solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC Verified User in Computer Games Small-Business (50 or fewer emp.) 4/7/2026 "Human-Powered Live Chat Support That Helps With Everything" 5/5 What do you like best about Chatty? That you have LIVE chat that helps you with everything and that is human driven and not ai. Review collected by and hosted on G2.com. What do you dislike about Chatty? nothing at the moment everything seems to pretty well. It is very easy to navigate on how to change whatever you need to change or optimize. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Building a good relation till my customers thougth replying on their questions and removing their hints from making a purchase. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 6/4/2026 "Great Welcome Message, but Email Capture Before Chat Would Help" 3/5 What do you like best about Chatty? Welcome message for our webiste customer Review collected by and hosted on G2.com. What do you dislike about Chatty? Do not ask customers to leave their email before they start a new chat Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Help the customer to reach us through different way ( email, whatsapp) Review collected by and hosted on G2.com. 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