--- title: Chatty Reviews meta\_title: 'Chatty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 85 reviews by the users' company size, role or industry to find out how Chatty works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 85 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Chatty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [(36 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [(20 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [(19 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [(15 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [(13 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [(2 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatty ##### 1. Customer Support Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [ See 36 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Fortune S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fortune S.") FS Fortune S. Small-Business (50 or fewer emp.) 5.0/5 "Very Responsive Support Team You Can Rely On" What do you like about Chatty? The support team is very responsive, so you can definitely feel at ease if you run into a problem. You’ll get the right help when you need it. ##### 2. Helpful Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [ See 20 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ##### 3. Ease of Use Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [ See 19 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you like about Chatty? I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during ##### 4. Easy Setup Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [ See 15 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you like about Chatty? I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appre ##### 5. Useful Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [ See 13 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the AS Antoni S. Small-Business (50 or fewer emp.) 5.0/5 "A daily tool I didn’t know I needed" What do you like about Chatty? What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m tryi ### 5 Cons or Disadvantages of Chatty ##### 1. Limited Customization Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you dislike about Chatty? Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products an ##### 2. Limited Features Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. MB Meg B. Small-Business (50 or fewer emp.) 5.0/5 "Saves Time and Boosts Our Responsiveness" What do you dislike about Chatty? The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. ##### 3. AI Limitations Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Customer Support and Lightning-Fast Assistance" What do you dislike about Chatty? Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great service" What do you dislike about Chatty? Nothing that I dislike but sometimes the AI may confuse the response I want in a certain scenario. However, the team is great at helping me figure it ##### 4. Learning Curve Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. JY John Y. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive, Reliable, and Backed by Outstanding Support" What do you dislike about Chatty? Getting everything set up requires a bit of learning at first, but overall, the process isn't too difficult. ##### 5. Chatbot Issues Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [ See 2 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) See Related User Reviews ![shaun m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shaun m.") SM shaun m. Small-Business (50 or fewer emp.) 4.5/5 "Chatty is a great addition to the team" What do you dislike about Chatty? If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the ![Mujtaba S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mujtaba S.") MS Mujtaba S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Powerful AI for Shopify Stores" What do you dislike about Chatty? One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Current ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") Gorgias 4.6/5(567) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/chatty/competitors/alternatives) ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Small-Business (50 or fewer emp.) 3/2/2026 "Easy AI Behaviour Customization with Full Control" 5/5 What do you like best about Chatty? What I like most about Chatty is how easy it makes it to customize AI behaviour. From defining roles to training it with real product data, it gives full control without being overly technical. Review collected by and hosted on G2.com. What do you dislike about Chatty? One challenge I’ve experienced is that the AI setup isn’t always intuitive. It can be unclear when automation settings override AI responses, and troubleshooting why the assistant isn’t replying can take time. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty helps us guide website visitors toward the right courses and enterprise solutions without requiring immediate human intervention. It allows us to recommend programmes based on user intent, which improves discovery, saves time, and increases the likelihood of conversion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lynx G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lynx G.") LG Lynx G. Web Designer Small-Business (50 or fewer emp.) 5/28/2026 "Super Helpful Support and Smooth Onboarding" 5/5 What do you like best about Chatty? Super helpful support and onboarding process Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing has come up so far that i dislike Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Reducing time and manpower needed to answer questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Miguel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miguel C.") MC Miguel C. Ecommerce Specialist Mid-Market (51-1000 emp.) 5/4/2026 "Easy to Configure, Natural Conversations Like Talking to a Friend" 4.5/5 What do you like best about Chatty? You can easily configure its behavior, and it feels as natural as talking to a friend. Review collected by and hosted on G2.com. What do you dislike about Chatty? The custom knowledge feature is sometimes inaccurate. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? It helps us understand our customers’ behavior and reduces our workload. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MB Meg B. Managing Director Small-Business (50 or fewer emp.) 1/12/2026 "Saves Time and Boosts Our Responsiveness" 5/5 What do you like best about Chatty? Saves us time and allows us to be more responsive to customers which in turn drives business. Great to be able to see what products customers are looking at when contacting us. Chatty have great customer service, they are really helpful and through even if responses can be slow. Review collected by and hosted on G2.com. What do you dislike about Chatty? The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Allows us to respond to customers out of hours and respond to basic repetitive queries instantly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. CEO Small-Business (50 or fewer emp.) 2/18/2026 "Quick Setup in Minutes—Fantastic Help from Hana" 5/5 What do you like best about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing to dislike. Its great! It has everything i need from an AI chat bot. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Iam selling prescription glasses and my customers always need help with lenses and coating so chatty can help them pick the right lenses for their prescription. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Small-Business (50 or fewer emp.) 7/2/2026 "Incredible Service—Like Having a Full Developer Team on Call" 5/5 What do you like best about Chatty? The service is incredible, its like having a whole developer team on call. Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing yet, maybe the chatbot is a bit frozen sometimes. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Fluidity in the type of questions customers can ask, everything is so organized Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 2/2/2026 "Seamless Customer Support with Chatty" 5/5 What do you like best about Chatty? I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appreciate how Chatty matches the theme with my website and fulfills all customer needs by itself. The initial setup was very easy and straightforward. Review collected by and hosted on G2.com. What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? I use Chatty for my company website's customer handling. It covers all customer support aspects like tracking orders and policies. It matches the website theme and handles customer needs automatically. The customer support, especially from Mirra, is excellent. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") IF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 5/21/2026 "Comprehensive Omnichannel Support Platform with Customizable Built-In AI" 4.5/5 What do you like best about Chatty? A comprehensive customer service / comms platform that sits across all channels. The built in AI, and the ability to customise it to our brand, tone and our product range. Review collected by and hosted on G2.com. What do you dislike about Chatty? Doesn't have a native mobile app. Not easy to switch between stores in the PWA Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Plugging our suppor gaps, benefiting us by providing support 24/7 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Theo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Theo C.") TC Theo C. Manger Enterprise (\> 1000 emp.) 1/5/2026 "Great" 5/5 What do you like best about Chatty? An excellent service team. The AI ​​chatbot feature saves on customer service labor costs. Features like the service feedback and rating system also help improve the company's customer service system. Review collected by and hosted on G2.com. What do you dislike about Chatty? I would have preferred to remove the Home Page option. However, customer support was able to help me resolve the issue using CSS code. So I guess this doesn't really count as something I "dislike" about Chatty. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Help me solve customer service issues within a limited budget and improve the company's customer service experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sofiane R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sofiane R.") SR Sofiane R. CEO Small-Business (50 or fewer emp.) 12/16/2025 "One of the best apps to add to this store." 5/5 What do you like best about Chatty? What's incredible is their customer service, you have a problem you get a response in less than 2 minutes with screenshots, detailed explanations about your issues, thank you Mirra who guided me! Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing at all, it's truly one of the best Shopify apps, I say this without hesitation! Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? It's a tool that replaces expensive customer service agencies! You can connect your AI agent to your store settings, Klaviyo, package tracking... In truth, it's a revolution! Review collected by and hosted on G2.com. 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