--- title: Chatty Reviews meta\_title: 'Chatty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 85 reviews by the users' company size, role or industry to find out how Chatty works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 85 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Chatty Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [(36 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [(20 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [(19 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [(15 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [(13 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [(4 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [(3 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [(2 mentions)](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Chatty ##### 1. Customer Support Users commend the **excellent customer support** of Chatty, praising its helpfulness and expertise during setup and customization. [ See 36 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237928&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Fortune S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fortune S.") FS Fortune S. Small-Business (50 or fewer emp.) 5.0/5 "Very Responsive Support Team You Can Rely On" What do you like about Chatty? The support team is very responsive, so you can definitely feel at ease if you run into a problem. You’ll get the right help when you need it. ##### 2. Helpful Users value the **helpful customer support** of Chatty, ensuring timely assistance and enhanced responsiveness for their business. [ See 20 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237898&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ##### 3. Ease of Use Users value the **ease of use** of Chatty, appreciating its clean UI and fast customer support. [ See 19 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279474&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you like about Chatty? I appreciate how easy it is to use, as well as the excellent communication with customer support. They were always attentive and helpful, both during ##### 4. Easy Setup Users commend the **easy setup** of Chatty, enhanced by excellent customer support from Mirra and April. [ See 15 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2279507&qs=pros-and-cons#reviews) See Related User Reviews ![Jakob R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jakob R.") JR Jakob R. Small-Business (50 or fewer emp.) 5.0/5 "Quick Setup in Minutes—Fantastic Help from Hana" What do you like about Chatty? The best thing about Chatty is that they help you to set up everything very quickly. Hana helped me alot adn everything was working in minutes. ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you like about Chatty? I like the great assistance and incredibly fast customer support from Chatty, especially from Mirra, who solved my query within a minute. I also appre ##### 5. Useful Users appreciate the **speed and reliability** of Chatty, enhancing productivity with clear and practical responses. [ See 13 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237879&qs=pros-and-cons#reviews) See Related User Reviews MH Marilyn H. Small-Business (50 or fewer emp.) 5.0/5 "Instant, Professional Support and a Bot That Keeps Clients Informed 24/7" What do you like about Chatty? I loved being able to upload educational content along with product information and organize it into categories, so my clients could quickly find the AS Antoni S. Small-Business (50 or fewer emp.) 5.0/5 "A daily tool I didn’t know I needed" What do you like about Chatty? What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m tryi ### 5 Cons or Disadvantages of Chatty ##### 1. Limited Customization Users feel that **limited customization options** hinder their ability to personalize Chatty for a better experience. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2376640&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. ![Chad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad S.") CS Chad S. Small-Business (50 or fewer emp.) 4.5/5 "Outstanding Support" What do you dislike about Chatty? Certain functions are hardcoded into the application, which means you can't customize some aspects of the chatbox, such as the recommended products an ##### 2. Limited Features Users find the **limited features** of Chatty make it complex and less user-friendly, hindering customization and configuration. [ See 4 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2417232&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. MB Meg B. Small-Business (50 or fewer emp.) 5.0/5 "Saves Time and Boosts Our Responsiveness" What do you dislike about Chatty? The back of house set up is quite complex and needs constantly refining in order to ensure the correct responses are given. ##### 3. AI Limitations Users find the **AI can be confusing** , requiring patience and maintenance, but appreciate the responsive customer service. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237910&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Outstanding Customer Support and Lightning-Fast Assistance" What do you dislike about Chatty? Sometimes it can be hard to get the AI to understand something, however I know that it is still learning and it does take time and effort, so some of ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Great service" What do you dislike about Chatty? Nothing that I dislike but sometimes the AI may confuse the response I want in a certain scenario. However, the team is great at helping me figure it ##### 4. Learning Curve Users find the setup process **time-consuming and complex** , suggesting a need for simpler usage instructions or tutorials. [ See 3 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2237889&qs=pros-and-cons#reviews) See Related User Reviews ![Armaan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armaan J.") AJ Armaan J. 5.0/5 "Seamless Customer Support with Chatty" What do you dislike about Chatty? I think it could be made simpler to use. They should make a YouTube video explaining each feature and how to customize it. JY John Y. Mid-Market (51-1000 emp.) 5.0/5 "Intuitive, Reliable, and Backed by Outstanding Support" What do you dislike about Chatty? Getting everything set up requires a bit of learning at first, but overall, the process isn't too difficult. ##### 5. Chatbot Issues Users express frustration with **Chatbot issues** due to delays in human assistance and lack of customization options. [ See 2 mentions ](https://www.g2.com/products/chatty/reviews?filters%5Bsentiment_snippet%5D=2477073&qs=pros-and-cons#reviews) See Related User Reviews ![shaun m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shaun m.") SM shaun m. Small-Business (50 or fewer emp.) 4.5/5 "Chatty is a great addition to the team" What do you dislike about Chatty? If a customer is angry or continues to challenge Chatty it will attempt to handover the ticket to a human, but our customer team does not monitor the ![Mujtaba S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mujtaba S.") MS Mujtaba S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Powerful AI for Shopify Stores" What do you dislike about Chatty? One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Current ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,109) ](https://www.g2.com/products/podium/reviews) [ ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") Gorgias 4.6/5(566) ](https://www.g2.com/products/gorgias/reviews) [ View All Alternatives ](https://www.g2.com/products/chatty/competitors/alternatives) ![Anis G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anis G.") AG Anis G. Manager CEO Small-Business (50 or fewer emp.) 2/2/2026 "Chatty has revolutionized our customer support: 99% automated responses, easy integrations" 5/5 What do you like best about Chatty? - Easy to install - Easy to train - Follows instructions well - Customer support assistance - Product proposal and sales facilitator Review collected by and hosted on G2.com. What do you dislike about Chatty? After a few months of operational testing, we don't really find any problem with its use! The application is easy to install and follow. Perhaps have an analytical dashboard to further analyze customer behavior... Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Initially, we wanted to reduce the time spent responding to customers about the status of their orders, shipping methods, costs, and delivery times. Even though all this information was clearly on the site and easily accessible, we spent a lot of time on support. Chatty completely changed the game; it handles 99% of customer support and addresses customer concerns while also offering product suggestions up to the point of customer order. It's truly incredible because we can easily connect Chatty to the Chatbox, the email inbox, and the WhatsApp account. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated AS Antoni S. Owner e-commerce Small-Business (50 or fewer emp.) 2/2/2026 "A daily tool I didn’t know I needed" 5/5 What do you like best about Chatty? What I like most about Chatty is how fast and reliable it is. It feels like having an assistant available 24/7 that actually understands what I’m trying to do. Whether I’m brainstorming ideas, solving problems, or writing something important, Chatty saves me an incredible amount of time. The responses are clear, practical, and easy to apply in real life. It’s become part of my daily workflow. Review collected by and hosted on G2.com. What do you dislike about Chatty? Honestly, there isn’t much to dislike. If I had to mention something, it would be that sometimes I wish it could integrate even more directly with external tools and platforms. But as a standalone tool, it already performs extremely well. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty helps me overcome decision fatigue and saves hours of research and writing. Instead of getting stuck or overthinking, I can move forward quickly with solid guidance. It improves productivity, helps me think more clearly, and makes complex tasks feel manageable. The biggest benefit is speed — I get high-quality output in minutes instead of hours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sebastian G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian G.") SG Sebastian G. Ecommerce Manager Small-Business (50 or fewer emp.) 6/16/2026 "Effective Customer Service and Easy Integration" 4/5 What do you like best about Chatty? The customer service works properly, and it's very effective. Easy integration, good UX, and at the moment, the price. Review collected by and hosted on G2.com. What do you dislike about Chatty? It's slow, the IA, not very deep with some responses, but it's not bad at all. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? The customer service experience and the attention for specific purposes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel M.") DM Daniel M. Founder Small-Business (50 or fewer emp.) 6/24/2026 "Outstanding Customer Support and a Breeze to Set Up" 5/5 What do you like best about Chatty? The customer support is outstanding. Highly reccomend Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing really. Everything was a breeze to setup Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? I want its ai bot to be on call at all times to answer simple questions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mujtaba S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mujtaba S.") MS Mujtaba S. Co-founder & CEO Small-Business (50 or fewer emp.) 1/5/2026 "Effortless Setup and Powerful AI for Shopify Stores" 5/5 What do you like best about Chatty? While I haven't used Chatty extensively yet, I'm already impressed with what I've experienced so far. The setup process was incredibly easy, it took less than 10 minutes to get the chatbot integrated into my Shopify store with zero coding required. The app automatically synced with my product catalog and store information overnight, which eliminated the tedious manual configuration I was expecting. Even in these early stages, I can already see the tremendous benefits AI-powered customer engagement will bring to my business. The 24/7 availability means customers can get instant answers to their questions about products, shipping, and policies at any time, which is particularly valuable for a growing store like mine where I'm juggling multiple responsibilities. The AI's ability to provide personalised product recommendations based on browsing behaviour has clear potential to improve conversion rates and enhance the overall customer experience. Review collected by and hosted on G2.com. What do you dislike about Chatty? One area where Chatty could significantly improve is providing better user experience configuration options directly within the app interface. Currently, making customisations or updates to the chatbot's behaviour, appearance, often requires contacting the technical team rather than having self-service controls available. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? Chatty is helping me resolve a critical challenge that many growing e-commerce businesses face: providing round-the-clock customer support without the resources to staff a dedicated support team. While my store doesn't have high traffic volumes yet, the AI-powered chatbot ensures that every customer who visits, regardless of the time of day or day of the week, can get immediate answers to their questions about products, shipping, returns, and store policies. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Small-Business (50 or fewer emp.) 7/15/2026 "Very Helpful and Gets the Job Done" 5/5 What do you like best about Chatty? They are very helpful and get the job done. Review collected by and hosted on G2.com. What do you dislike about Chatty? I cannot think of anything I do not like Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? I just got it to do the FAQ page and the chat bot on my store so I did not have to be present all the time or be bogged down with questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Musharraf S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Musharraf S.") MS Musharraf S. Performance Marketer Small-Business (50 or fewer emp.) 4/9/2026 "Best Chatbot for Conversions, with a Great Inbox and Smooth Onboarding Support" 5/5 What do you like best about Chatty? This is the best chatbot for improving conversion rates. The inbox is also great, making it easier to ensure that no query goes unresolved. Review collected by and hosted on G2.com. What do you dislike about Chatty? Nothing to complain about everything has been great so far. Support during onboarding was also excellent and made the process smooth. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? All my major queries get resolved through Chatty, and it does so on time, 24/7. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 5/6/2026 "Great at Reading Pages and Saving Data—Setup Help Made It Easy" 4.5/5 What do you like best about Chatty? Its pretty good at reading pages and saving that data... though Andy has been a huge help in getting it set up. Review collected by and hosted on G2.com. What do you dislike about Chatty? Umm, I would likeit if it did cards for all data, like we have locations... about 14-15 of them, and it does pull the data from it... but it doesnt place it into a pretty card kinda like products. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? For customer service, we mainly want the questions that get asked far too often by email to be answered quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![patrick n.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "patrick n.") PN patrick n. Ecommerce Manager Small-Business (50 or fewer emp.) 2/4/2026 "AI with Passion Chatty" 5/5 What do you like best about Chatty? Support is on point , always willing to listen and provide assistance , I have had the pleasure of working with multiple members of team chatty and its always a great and rewarding experience. Review collected by and hosted on G2.com. What do you dislike about Chatty? Missing feature , which again is not all negative , Chatty is open to having it added for us which again speaks to them understanding our business. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? our customer service management , Their AI is next level always learning , having all our messages in one platform helps streamline our customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Federico D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Federico D.") FD Federico D. Automation manager Small-Business (50 or fewer emp.) 1/5/2026 "Flexible Features and Outstanding Support" 5/5 What do you like best about Chatty? First of all, it's very flexible in all the features, from appearance to AI set up to escalation rules and feedback management, we are getting very good results at handling customer requests. Then, support is extraordinary: everytime I ask, they are ready to help and provide a solution in no time. Review collected by and hosted on G2.com. What do you dislike about Chatty? For now, there is not much I dislike about the app!. Review collected by and hosted on G2.com. What problems is Chatty solving and how is that benefiting you? We are using chatty to handle customer requests on our websites. We manage two types of customers, buyers and consignors, and the AI is supporting us handling 90%+ of requests by itself, saving hours of work. Review collected by and hosted on G2.com. 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