Chattermill provides super helpful insights into customer and user feedback that helps us keep our product customer centric and competitive in a fast-moving field Review collected by and hosted on G2.com.

The customisation options on the dashboards could be better Review collected by and hosted on G2.com.

The near instant feedback to your services Review collected by and hosted on G2.com.

More insight in the key aspects of progressing Review collected by and hosted on G2.com.

As a Product Manager of a global product available in more than 10 markets and 3 continents, it's sometimes challenging to get close to customers to hear their feedback. Chattermill makes this easy by aggregating different feedback sources. Its analysis engine allows to capture key user sentiments by aggregating user comments with good accuracy. The ease of use of the interface makes it particularly intuitive to use. Review collected by and hosted on G2.com.

The interface could help more the job-to-be-done of users such as Product Managers and tech teams related to the investigation of issues encountered by users of an app/website. As a user once I have identified patterns (set of comments) that I believe need to be investigated, I will need to bring key information back into the development flow so that the analysis can continue (i.e. Jira ticket, sharing with tech team etc.) At the moment this requires a series of manual copy/paste and is a tedious process. Review collected by and hosted on G2.com.

I would highlight a few things:

1. Chattermill effectively enables complex NLP categorization of text data at various levels of granularity

2. The native Chattermill dashboard interface allows non-technical users to dig deeper into customer feedback data.

3. The Chattermill team is always incredibly helpful and willing to let us weigh in on how to make their product better. Review collected by and hosted on G2.com.

I think there is an opportunity for Chattermill to work further on connecting business data to customer feedback data, as currently we use Chattermill to understand customer feedback in a vacuum Review collected by and hosted on G2.com.

My initial perception of AI summaries at the theme / tag level was happily changed, though the qualitative summaries provided. I felt like they would be too broad to have relevance, though am suprised. It seems well integrated into our ecosystem, and the tools to evolve that integration are clear. Review collected by and hosted on G2.com.

So far, I do struggle with the inability to use the tool in a sandbox format. I would love to be able to create private themes, dashboards, reports, that are available only to me until I decide to share with surrounding teams. Its possible that our integration is quite restricted on user ability, though wonder if this could be negated by a clear environment where all users can explore freely without breaking production level structures. Review collected by and hosted on G2.com.

The ability to collate and analyse multiple data points across many of our apps and markets simultaneously is super great. I also really love the AI insights which save me heaps of time in collecting data to share with stakeholders. Chattermill is also really easy to use, and we have onboarded many of our colleagues from various functions to self service themselves when it comes to CX data, so again saving us a lot of time. Review collected by and hosted on G2.com.

Sometimes the automated workflows can be a bit buggy, but this is usually fixed quickly and is really a minor flaw. Review collected by and hosted on G2.com.

The insights one gains are not only detailed but actionable, allowing us to make informed decisions that significantly enhance our service quality.

The user interface is intuitive and easy to navigate, making it accessible for everyone on our team. Review collected by and hosted on G2.com.

Chattermill can Introduce more advanced analytics capabilities, such as predictive analytics and trend forecasting, to provide deeper insights. Review collected by and hosted on G2.com.

can see the reviews and use this to progress forward Review collected by and hosted on G2.com.

need to wait 24 hours for updates but other than that its clear Review collected by and hosted on G2.com.

A great tool to use daily. great insight Review collected by and hosted on G2.com.

nothing it was great, no negative feedback Review collected by and hosted on G2.com.

Chattermill is a powerful tool for aggregating and analysing customer feedback across channels. Its intuitive dashboard and insights help teams identify key pain points and improvement areas. Great for aligning product and customer experience teams with real user sentiment. Review collected by and hosted on G2.com.

More enhanced and AI driven connection between all parties in a three sided marketplace Review collected by and hosted on G2.com.