Chattermill has made a huge difference in how I understand customer feedback. Instead of spending hours digging through responses, I get clear insights in one place—fast and easy.

The AI does a great job picking up on trends and sentiment I might have missed, and the dashboard is intuitive. It’s helped me make more informed, customer-focused decisions without the guesswork.

I Definitely recommend to anyone looking to truly listen to their customers at scale. Review collected by and hosted on G2.com.

It took me more time to categorize the data but once you frequently use it, it s excellent Review collected by and hosted on G2.com.

It is very user-friendly, and it allows you to get an overview of sentiment. We are able to see pain points and our strengths in few short steps. Review collected by and hosted on G2.com.

It would be nice to have a sort of AI agent/assistant that can also help guide and troubleshoot. It is easy to formulate what type of data we want to see but not always clear how to get there, if there was an AI feature that can interpret the Results we want to see and guide through the steps on how to get there based on the specificities of our set up. Review collected by and hosted on G2.com.

Great to be able to see the customer feedback come in, and it’s super easy to query and build reports Review collected by and hosted on G2.com.

It seems to lack a lot of out of the box intelligence. I would love for it to be able to look at other data points such as CVR from Big Query and be able to tie sentiment to other metrics. It would also be cool if we could have more AI out of the box, and to have alerts and warnings in place when sentiment begins to turn! Review collected by and hosted on G2.com.

Provides timely responses and lets me see the account number. Review collected by and hosted on G2.com.

Sometimes it takes a littlle while to actually load up Review collected by and hosted on G2.com.

Seeing my feedback instead of waiting till reviews Review collected by and hosted on G2.com.

Could use more useful insights not generic Review collected by and hosted on G2.com.

Checking Self progress and improvement at work Review collected by and hosted on G2.com.

Nothing i find it very helpful looking forward to new updates Review collected by and hosted on G2.com.

Chattermill allows you to compile survey data in one place and find trends. The dashboard feature is really helpful in organising feedback into actionable insights. Review collected by and hosted on G2.com.

The phrasal analyis is getting better but could still use some work. I've found that it sometimes gets stuck on a certain theme. Review collected by and hosted on G2.com.

It is efficient and gives me all the information I need, it's ideal to check how our customers feel after coming off the phone so we can take the feedback on board and serve our customer's better. Review collected by and hosted on G2.com.

I haven't yet found any downsides! It's easy to use and contains all the information I need as an agent. Review collected by and hosted on G2.com.

What I like about using Chattermill is the ability to automatically categorise feedback by user, team, and site, which makes it easy to pinpoint exactly where issues or successes are occurring within the business. This helps us understand patterns across different points of contact and allows each team to focus on what’s relevant to them. The platform makes it much more efficient to identify trends and ultimately deliver a better customer experience. Review collected by and hosted on G2.com.

The interface can sometimes feel unintuitive, especially when trying to filter or drill down into specific feedback segments. It takes a few more clicks than necessary to get to the insights I need, which can slow down analysis in a time-limited crunch. Review collected by and hosted on G2.com.

As Product Analyst at HelloFresh for the past six months, I’ve been really impressed with how we process customer feedback through chattermill.

Its ability to analyze and categorize unstructured feedback is incredibly helpful and impressive. Its theming and sentiment analysis help us quickly aggregate and synthesize large amounts of feedback (in several languages).

More specifically, Chattermill has helped us:

- Identify drivers of dissatisfaction regarding recipes or ingredients, allowing us to make targeted improvements.

- Monitor the impact of our product changes by tracking customer sentiment and feedback.

- Understand customer preferences per segments (eg: loyalty) to better tailor our service.

The insights from Chattermill have led to real product enhancements and a more customer-focused product development process.

The platform is also very user-friendly, and the support from Chattermill has been very helpful. Review collected by and hosted on G2.com.

Some sentiment in local languages are sometimes mis-interpreted. I also heard integration and maintenance was the simplest but I don't have first hand experience in this regard. Review collected by and hosted on G2.com.