I like that Chattermill helps me review customer feedback data. That’s a helpful feature. Review collected by and hosted on G2.com.

You know, any parts that aren't really related to customer feedback data are less helpful for me. Review collected by and hosted on G2.com.

very very very good service i like it a lot thank you Review collected by and hosted on G2.com.

not much that i very dislike about it sometimes takes while to load Review collected by and hosted on G2.com.

I like the graphics and the overall UX of Chattermill. I find the dashboard and categorization particularly intuitive. Review collected by and hosted on G2.com.

Research is not always precise. Review collected by and hosted on G2.com.

This tool is very practical for gaining insights into our customers, which helps us enhance our services. I especially appreciate the summaries generated by the AI.

Interface Very easy to use Review collected by and hosted on G2.com.

The colors used in the charts could be improved, as they are not very appealing. Additionally, I find the amount of information presented to be overwhelming. Review collected by and hosted on G2.com.

Chattermill makes it really easy to manage your customers and their reviews. It helps in providing a better and exceptional service to the customers. For the internal stakeholders, it has great features like sentiment analysis which helps in making better product changes and business decisions. It is seamless to implement in a new team, and integrates easiliy with other existing tools. All our customer reviews are managed through chattermill on a daily basis. Review collected by and hosted on G2.com.

There is nothing as such abou the product that I dislike. I love the customer support as well. The UI/UX is great but can be improved a bit. Review collected by and hosted on G2.com.

Chattermill is extremely useful because it allows you to closely monitor customer feedback and track your performance over time. This makes it easier to pinpoint areas that need improvement and helps you work towards achieving the highest level of customer satisfaction. Being able to check daily easily to use. Review collected by and hosted on G2.com.

There is nothing I dislike; I truly enjoy every aspect. Review collected by and hosted on G2.com.

i like its clear and very easy to understand Review collected by and hosted on G2.com.

Nothing, idont think it needs improvements Review collected by and hosted on G2.com.

Data extraction, as well as being able to filter with tools such as themes and phrases for specific categories. On the recent features, new AI capabilities are enabling teams to save a lot of time on summarizing customer trends and feedback, while the soon to be released Copilot feature adds Chat-GPT like elements to the tool. Review collected by and hosted on G2.com.

Lack of report personalisation can sometimes be an issue: even though the tool is easy to use and does report fast, periodically, when you want to modify some aspects of the preestablished graphs. Review collected by and hosted on G2.com.

Chattermill makes it super easy to gather feedback everywhere, take my unstructured data and actually make sense of it. Sentiment analysis is one of the coolest features and I've been using whenever I need to have a general sense of our customer feedback Review collected by and hosted on G2.com.

Learning curve is a bit high, so understanding all data might take some time. Some contextual help would be very helpful (maybe tutorials or suggestions). Review collected by and hosted on G2.com.

Chattermill is most useful in its automated reporting features, Slack integration, the ability to create your own tags/themes, and quantitative "listening" of omnichannel feedback sources. Together, you can start a VoC program with little effort - generating timely reports for stakeholders and surfacing "bugs" in your product experience through the Slack integration so that the right parties can further investigate/resolve points of feedback as they're submitted. In general, Chattermill fills a key service gap for our company by allowing us to harness all of our different feedback sources in one platform. It helps us "quantitatively size" the prevalence of each pain point, which then gives us an idea of how to prioritize solutions to these issues based on frequency and severity. It also then allows us to check over time whether those pain points are abating, after administering solutions such as improved customer support or product improvements. Without such a tool, we'd spend much more time in manual data entry and feedback review, likely neglecting our lesser-known data sources like app reviews. Review collected by and hosted on G2.com.

Chattermill is a worthwhile tool, but can be better improved through: more sensitive AI summaries, accuracy of sentiment analysis, and multi-language translation. While I appreciate that Chattermill has these capabilities, they can be fine-tuned. For example, there can be redundant themes that require you to manually resolve them - such as separate themes for "discounts" and "promotions" despite them being the same topic. Due to the accuracy of the translations and AI, any Chattermill insights still require careful human review, to ensure the right takeaway is being extracted from the data. Review collected by and hosted on G2.com.