I appreciate the cleanliness and organization of reviews in Chattermill. It's helpful to see the differentiation between Retail and Web reviews, and I value that Chattermill organizes reviews and feedback into categories that are relevant to my work. I can easily access feedback on specific topics such as 'Store Experience.' Review collected by and hosted on G2.com.

Not much to improve for my level of usage. Possibly an easy way to export data. Review collected by and hosted on G2.com.

You’re able to find where the opportunities lie for your business and more specifically with direct customer feedback. It’s helped improve how we service our clients to continue to impact the growth of our business Review collected by and hosted on G2.com.

The layout of the emails that connect you to the feedback of your clients. It would be nice to directly link the website and make it move interactive Review collected by and hosted on G2.com.

you can view all the feedback reviews easily with the main page Review collected by and hosted on G2.com.

The complaints aspect tend to be a bit more niche than what chattermill can outline with the AI aspect. A customer could complaint about the DD and it will feed it back as a different issue sometimes Review collected by and hosted on G2.com.

Lots of functionality, in fact so much that I'm sure we're not even using 50% of it. We monitor our NPS and Trustpilot score via Chattermill Review collected by and hosted on G2.com.

Only the fact that I haven't had the time to run the set up for the addtional features! Review collected by and hosted on G2.com.

quick way to reference reviews, ability to filter down and see as much detail or less as you want. Review collected by and hosted on G2.com.

I've notice data accuracy is not great, at times data will change from one month into the other. Also I hate that i cant export data in a way that's ready to be leveraged on excel. Also, report making tool needs a lot of work. Layouts are always tricky to manage, noticed specially challenging when dealing with tables, were you cant modify the width of columns, also colours for each series are limited, and cant be customized; wich brings me back to the fact that...on one hand you dont facilitate exporting the data to quickly levarage it on excel/sheets, that would indicate high level of confidence on your own reports/dashboards, but as a constant user i know that's not the case.

Also the sentiment algorithm is innacurate, at times it will pick negative sentiments, where I read the review there's nothing that indicates a negative sentiment towards the product. Finally would love to add a word map or word count as visualization options for the data.

Again, if you don't excel at exporting data, then excel at reporting/dashboard experience, today there's gaps in both. Review collected by and hosted on G2.com.

I use Chattermill for customer sentiment analysis, and I like their tagging feature the most because it's relatively accurate. The initial setup of Chattermill was easy for me. Review collected by and hosted on G2.com.

I think Chattermill could use more flexible dashboarding. Review collected by and hosted on G2.com.

I like Chattermill for its data availability and the keyword granularity. I enjoy the depth and detail it provides in keyword search. The setup was fairly easy, which was a plus. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I love Chattermill's ability to centralize and quickly analyze all customer feedback. Being able to use filters as needed really saves time. Review collected by and hosted on G2.com.

Some feedback can be better tagged. Observations can also be better reworked to avoid duplicates. Review collected by and hosted on G2.com.

very simple and straight forward - shows all the feedback in detail Review collected by and hosted on G2.com.

nothing at the moment - it is much better than previous software Review collected by and hosted on G2.com.

Categorization and how the tags are sorted Review collected by and hosted on G2.com.

It kinda feels overwhelming and not user friendly and you have to have someone explain it to you Review collected by and hosted on G2.com.