---
title: Chatter Research Reviews
meta_title: 'Chatter Research Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Chatter Research works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 1
  scale: '5'
date_modified: '2025-10-30'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Chatter Research Reviews
**Vendor:** Chatter Research  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Chatter Research
Chatter Research gives organizations real-time insights about their customer experience by using AI to capture and analyze conversational feedback over text message and voice assistant. With 8x more responses and a 90% completion rate, we help brands like Fanatics, Modell's, and LUSH make data-driven decisions faster than ever before. It is time to stop guessing and start chatting. Learn what your customers are thinking moments after they interact with your company.




## Chatter Research Reviews
  ### 1. Best platform for Organizational Level

**Rating:** 4.5/5.0 stars

**Reviewed by:** GAURAV K. | Infrastructure Consultant (Technical), Small-Business (50 or fewer emp.)

**Reviewed Date:** September 13, 2022

**What do you like best about Chatter Research?**

Its ticket management  system all in one framework is the best feature. Onboarding transition process is very smoother. Any incremental updates are arranged systematically. Also its insight are best fit for natural information flow in between departments.

**What do you dislike about Chatter Research?**

All the functionalities are good enough to sort daily operation. Still chatter can work on its user engagement  by improvising UI along with providing better activity tracking.

**What problems is Chatter Research solving and how is that benefiting you?**

Its help in collaborating and tracking effectively for end to end sales process. Its search and feed options are very useful in finding specific data from  huge piles of data.



- [View Chatter Research pricing details and edition comparison](https://www.g2.com/products/chatter-research/reviews?filters%5Bnps_score%5D%5B%5D=5&section=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A13%3A28+-0500&secure%5Bsession_id%5D=0e3290ca-cfda-461a-88e3-ada8c116f050&secure%5Btoken%5D=21e290624370da877e82c0d5458ee3af7ece06c6c54666a199a5ef0397e193cf&format=llm_user)

## Chatter Research Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

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