---
title: ChatStack Reviews
meta_title: 'ChatStack Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ChatStack works for a business like yours.
aggregate_rating:
  rating_value: 2.7
  review_count: 3
  scale: '5'
date_modified: '2026-04-20'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# ChatStack Reviews
**Vendor:** Chatstack  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 2.7/5.0  
**Total Reviews:** 3
## About ChatStack
ChatStack is a self-hosted live chat software for websites.




## ChatStack Reviews
  ### 1. Great Application for conversations with clients in different locations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2019

**What do you like best about ChatStack?**

I love that we can use this as a quick chat box on our website - comes in very handy when we need to communicate with clients not just in the USA, but over seas, in Mexico or the Caribbean. Allows us to quickly answer customers questions

**What do you dislike about ChatStack?**

The interface could be a bit more user friendly

**Recommendations to others considering ChatStack:**

works great for our website, although you have to remember to sign out so others can sign in 

**What problems is ChatStack solving and how is that benefiting you?**

Quick communications with others in different countries and various time zones.


## ChatStack Discussions
  - [What is ChatStack used for?](https://www.g2.com/discussions/what-is-chatstack-used-for)

- [View ChatStack pricing details and edition comparison](https://www.g2.com/products/chatstack/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-06+17%3A30%3A50+-0500&secure%5Bsession_id%5D=91baa8d6-37a2-4fc7-a233-3cb237091043&secure%5Btoken%5D=b06a74b213890176e955d18ce46b8993b7225e0abb8263a18bd564d0edcc7ab2&format=llm_user)

## ChatStack Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top ChatStack Alternatives
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,580 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,969 reviews)