---
title: ChatStack Reviews
meta_title: 'ChatStack Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ChatStack works for a business like yours.
aggregate_rating:
  rating_value: 2.7
  review_count: 3
  scale: '5'
date_modified: '2026-04-20'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ChatStack Reviews
**Vendor:** Chatstack  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 2.7/5.0  
**Total Reviews:** 3
## About ChatStack
ChatStack is a self-hosted live chat software for websites.




## ChatStack Reviews
  ### 1. Extremely buggy and poor service

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 26, 2023

**What do you like best about ChatStack?**

Easy to use when it works

Fixed fee for unlimited websites (I am grandfathered in under an old plan)

**What do you dislike about ChatStack?**

Chatstack is a one-person operation that has very long delays in responses with the same person responding to all types of support and sales requests.

Chatstack desktop and iPhone versions are CONTINUOUSLY buggy and the owner never resolves the problems 100%. 

My patience has run out!

Do not use Chatstack unless you want a poor-quality product and poor, slow service!

**What problems is ChatStack solving and how is that benefiting you?**

Chatstack is designed to do many things including but not limited to answering customer questions and help increase sales. Because it is so full of bugs and has so many technical issues consistently it has become impossible to correctly answer questions and gain sales from potential and existing customers that use our Chatstack live help.


## ChatStack Discussions
  - [What is ChatStack used for?](https://www.g2.com/discussions/what-is-chatstack-used-for)

- [View ChatStack pricing details and edition comparison](https://www.g2.com/products/chatstack/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-08+07%3A07%3A10+-0500&secure%5Bsession_id%5D=3cebbc2e-61db-4a73-a99b-6487fefa6aba&secure%5Btoken%5D=9340b7c0f5ff90d667178cadededa3ea1b7ba5a40bbb7afe0fa4334746484281&format=llm_user)

## ChatStack Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top ChatStack Alternatives
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