--- title: Chatspell Reviews meta_title: 'Chatspell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Chatspell works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 19 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatspell Reviews **Vendor:** Chatspell **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.1/5.0 **Total Reviews:** 19 ## About Chatspell Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required. ## Chatspell Reviews ### 1. Chatspell is great and very easy to install! **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel R. | Chief Web Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Chatspell?** Installation is a breeze. If you already use Slack, this works extremely well in adding a live chat feature on to your website. **What do you dislike about Chatspell?** I didn't see any way to remove the Chatspell branding. The branding is fairly minimal and is only on the initial screen when the user first starts their chat. The customization of the widget seems to be non-existant, but it looks pretty good out of the box. **What problems is Chatspell solving and how is that benefiting you?** Real-time communication for leads. Sometimes we miss out on mobile-centric clients that don't necessarily want to email. They would prefer to call or chat in real-time. Chatting is a more convenient solution to calling, as we don't have a large staff to handle high volume calls. ### 2. Genuine knowledge about Chatspell. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Chatspell?** Chatspell facilitates communication with website visitors. It is very easy to use and implement. I use it frequently in my work. It contains a lot of features and we can integrate it with chatGPT and AI tools. Also, it has a good level of customer support. **What do you dislike about Chatspell?** As it is a new system some errors are generally found by its users. Its customer support feature should also be improved. Its integration with AI tools is not very easy. We need some technical skills to integrate. It is little bit costly. **What problems is Chatspell solving and how is that benefiting you?** We can handle different queries of new website visitors. This helps us to save our time and provides next level of service to the visitors. ### 3. Great integration for customer conversation through a live chat. **Rating:** 4.0/5.0 stars **Reviewed by:** Rony C. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Chatspell?** I can communicate with my future client immediately, easily, and clearly with just a few clicks. The integration is quick and very easy to use and install on the site. **What do you dislike about Chatspell?** The Menu Widget for client conversation is not customizable and is not available in other languages. I had a bit of difficulty making the people who accessed the site understand what it was about. **What problems is Chatspell solving and how is that benefiting you?** I am able to clear doubts live with all my clients, this is very important because in this way I can achieve many more conversions on the site, the chat is completely immediate and an easy-to-use resource. ### 4. Simplified Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Andreia S. | Registered Dietitian, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Chatspell?** Chatspell is a free tool that integrates with Slack, making it easy to live chat with customers on my website. **What do you dislike about Chatspell?** I cannot think of anything at this time. **What problems is Chatspell solving and how is that benefiting you?** Chatspell helps to keep track of website visitors and provides a way to answer questions fast and easily in real time. ### 5. Plug and Play for Ease of Chat with your Site Visitors!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Akash A. | Technical Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Chatspell?** Its basically a free chat tool which is Slack Integrated. Secondly, its Free. :) You are ready once installed for the Support activities that you want to provide to end users. **What do you dislike about Chatspell?** Nothing as Such, can have some Specific Font features to exaggerate the chat. **What problems is Chatspell solving and how is that benefiting you?** Initially, needed to follow up with multiple threads and was unaware when somebody needed help. It was mostly on call resolutions that too, for small small things. However, integration of Chatspell has helped to save time and on-call support. - [View Chatspell pricing details and edition comparison](https://www.g2.com/products/chatspell/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+17%3A51%3A59+-0500&secure%5Bsession_id%5D=7f302f00-8945-45f7-b3ca-611c60c617fd&secure%5Btoken%5D=d40cd5d6b50b29178f92057319df1688f4ab68720ed86db4dcfb3eb01447269f&format=llm_user) ## Chatspell Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Chatspell Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews)