---
title: Chatspell Reviews
meta_title: 'Chatspell Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how Chatspell works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 19
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Chatspell Reviews
**Vendor:** Chatspell  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 19
## About Chatspell
Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required.




## Chatspell Reviews
  ### 1. loss of flexibility in specific circumstances.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Nováková Z. | Compensation and Benefits Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 21, 2024

**What do you like best about Chatspell?**

Air traffic control is literally perfect when it comes to participating with website visitors in direct chats. There is this feeling of having a virtual assistant act as my customer service representative and at the same time keep it a convenient part of my easy to use Slack workspace.

**What do you dislike about Chatspell?**

Sometimes visitors on the website send a message, which may not be read amongst the thousands of Slack notifications being received. It would be interesting if there was a way to sort out chats from highly prior ones or get an aleart when high-priority message has been written.

**What problems is Chatspell solving and how is that benefiting you?**

Chatspell removes the necessity of displaying another application window and ping tab for chatting with visitors of the website. It saves me time to the maximum point, and, what is more important, all of the customer interactions are recorded in Slack so my team and I can collaborate on every aspect of the project.

  ### 2. A lack of Communication Tools and Difficult to use

**Rating:** 3.0/5.0 stars

**Reviewed by:** George S. | Owner, Consumer Electronics, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 18, 2023

**What do you like best about Chatspell?**

There are glitches and the need, for improvements in customer support. It requires some skills that add value to the system to a limited extent.

**What do you dislike about Chatspell?**

It would be great to have real-time alerts for when assistance is needed. Currently relying on phone calls for issues feels inefficient and disrupts workflow.

**What problems is Chatspell solving and how is that benefiting you?**

Chatspell is unable to resolve all the problems Ive encountered with other chat software. Its less user friendly interface and hectic functionality make communication, with customers difficult.



- [View Chatspell pricing details and edition comparison](https://www.g2.com/products/chatspell/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A21%3A34+-0500&secure%5Bsession_id%5D=6a63d7b8-087d-4d48-af16-16b989dc74e4&secure%5Btoken%5D=b02a33330ec44aabb042589e05d83a716b955c528be5ff63a54cae82f6d83f56&format=llm_user)

## Chatspell Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

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