---
title: Chatspell Reviews
meta_title: 'Chatspell Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how Chatspell works for a business like yours.
aggregate_rating:
  rating_value: 4.1
  review_count: 19
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Chatspell Reviews
**Vendor:** Chatspell  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 19
## About Chatspell
Chatspell makes it effortless to communicate with your website visitors. This ideal solution enables you to chat with your web visitors directly in Slack. By using this tool, you can interact with your visitors, enhance conversion rates, address queries, and support issues, and offer direct customer assistance, all from within Slack. Chatspell also enables powerful OpenAI GPT-3 integration that allows you to save time and money while responding to your visitors. Live Chat widget is fully-customizable. Track analytics to better understand your visitors needs. Features: - Direct Slack integration, respond to your visitors chats staying in Slack. - OpenAI GPT-3 integration - completes your responses to save your time. - Customization - change color, icon, branding of widget. - Analytics - understand what's going on. - Agents - add your teammates to respond faster - File uploading - sending invoices or other files? No problem! Give a try for Chatspell, starting 14-days trial. No credit card required.




## Chatspell Reviews
  ### 1. An Cumbersome Chat Solution, with AI Integration

**Rating:** 0.5/5.0 stars

**Reviewed by:** Kenny D. | Division Secretary, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2024

**What do you like best about Chatspell?**

I find Chatspell to be a poor platform with a higher price tag. It needs to provide a free trial option. Does not allow some customization for the chat widget. There are issues and room for improvement in customer support.

**What do you dislike about Chatspell?**

It would be better if provided language options and made integration easier for technical users. Compared to chat software Chatspells user interface is not as user friendly which make communicating with customers difficult.

**What problems is Chatspell solving and how is that benefiting you?**

It doesnt solve all the problems associated with chat software. These factors hinder customer interactions. Become frustrating to deal with. Chatspell is obstructed. It has not resolved all our communication problems.



- [View Chatspell pricing details and edition comparison](https://www.g2.com/products/chatspell/reviews?filters%5Bnps_score%5D%5B%5D=1&section=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A00%3A40+-0500&secure%5Bsession_id%5D=1286a3fc-3e56-4c7d-a50b-89888b8e66b2&secure%5Btoken%5D=b9e688b679158fce7f6e4d3db99d10846739ff9aed60c01e61d8391275d5622d&format=llm_user)

## Chatspell Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

## Top Chatspell Alternatives
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