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ChatShield

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ChatShield is a workspace compliance monitoring platform for businesses using Intercom or Zendesk. It monitors customer conversations across the workspace and uses AI to identify potentially risky responses, including unauthorized refund or pricing promises, cancellation commitments, unsupported policy claims, sensitive financial or medical advice, and potential privacy or PII issues. ChatShield helps support and operations teams identify and review risky conversations without manually checking every interaction.

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When users leave ChatShield reviews, G2 also collects common questions about the day-to-day use of ChatShield. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

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