--- title: Chatra Reviews meta\_title: 'Chatra Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Chatra works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 32 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Chatra Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface and feature integration** of Chatra for efficient customer support and lead management. [(2 mentions)](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304743&qs=pros-and-cons#reviews) Users appreciate the **efficient messaging features** of Chatra, enhancing communication and customer support with ease. [(2 mentions)](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304734&qs=pros-and-cons#reviews) Users love the **user-friendly interface** of Chatra, enhancing communication and support with ease and efficiency. [(2 mentions)](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304708&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Chatra, seamlessly integrating messages, emails, and customer support functions. [(1 mentions)](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304712&qs=pros-and-cons#reviews) Users love the **easy management** of messages and customer information in Chatra for effective support. [(1 mentions)](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304750&qs=pros-and-cons#reviews) Users experienced initial **bugs** like silent notifications, though many were resolved over time. [(1 mentions)](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304723&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Chatra ##### 1. Features Users appreciate the **user-friendly interface and feature integration** of Chatra for efficient customer support and lead management. [ See 2 mentions ](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304743&qs=pros-and-cons#reviews) See Related User Reviews RD Reema D. Small-Business (50 or fewer emp.) 5.0/5 "Great fit for small businesses" What do you like about Chatra? Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good app for managing chat messages" What do you like about Chatra? This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very h ##### 2. Messaging Features Users appreciate the **efficient messaging features** of Chatra, enhancing communication and customer support with ease. [ See 2 mentions ](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304734&qs=pros-and-cons#reviews) See Related User Reviews RD Reema D. Small-Business (50 or fewer emp.) 5.0/5 "Great fit for small businesses" What do you like about Chatra? Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good app for managing chat messages" What do you like about Chatra? This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very h ##### 3. User Interface Users love the **user-friendly interface** of Chatra, enhancing communication and support with ease and efficiency. [ See 2 mentions ](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304708&qs=pros-and-cons#reviews) See Related User Reviews RD Reema D. Small-Business (50 or fewer emp.) 5.0/5 "Great fit for small businesses" What do you like about Chatra? Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after b ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good app for managing chat messages" What do you like about Chatra? This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very h ##### 4. Ease of Use Users appreciate the **ease of use** of Chatra, seamlessly integrating messages, emails, and customer support functions. [ See 1 mentions ](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304712&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good app for managing chat messages" What do you like about Chatra? This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very h ##### 5. Easy Management Users love the **easy management** of messages and customer information in Chatra for effective support. [ See 1 mentions ](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304750&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good app for managing chat messages" What do you like about Chatra? This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very h ### Top Cons or Disadvantages of Chatra ##### 1. Bugs Users experienced initial **bugs** like silent notifications, though many were resolved over time. [ See 1 mentions ](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304723&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 3.5/5 "Good app for managing chat messages" What do you dislike about Chatra? There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark them ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ View All Alternatives ](https://www.g2.com/products/chatra/competitors/alternatives) ![Andrea C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea C.") AC Andrea C. Customer Service Representative Events Services Small-Business (50 or fewer emp.) 7/31/2018 "Chatra has changed the way we do support" 5/5 What do you like best about Chatra? I love that Chatra is a quick, easy way for customers to reach out and for us to address their questions. It makes it easy for us to track support needs and no one gets lost in the shuffle because missed chats are forwarded to our ticketing software. Review collected by and hosted on G2.com. What do you dislike about Chatra? There is very little that I dislike about Chatra. Review collected by and hosted on G2.com. Recommendations to others considering Chatra: Chatra does a great job with this type of customer service. I really enjoy using it and our customers really appreciate this tool also! Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? We've been able to transition a lot of our support to Chatra which helps us stay off the phone and allows us to track support needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 7/11/2018 "E-Commerce Game Changer\*" 5/5 What do you like best about Chatra? This is a perfect widget that can be utilized on your company's website. Ideal for small-businesses. This app allows the opportunity to have a hands-on approach with your customers and clientele. With this application you can meet customer satisfaction needs and function around your business-hours that can be pre-set with the application. This application takes customer-service to a whole new level. App is quite easy to install as well. The Chatra customer-service team speedily responds and handles customer/user inquiries which gives any user confidence in downloading and using this application. Review collected by and hosted on G2.com. What do you dislike about Chatra? Web-developer may need to be consulted when setting up this widget to your personal-website. The mobile-version of this application has limited functionality which can be a downside to this app. Conversations can be sorted and categorized into multiple different sectors such as "Missed" or "Queue" which sometimes causes confusion when responding back to clients. Review collected by and hosted on G2.com. Recommendations to others considering Chatra: I recommend users of this appliation to preset messages and tailor them to meet the customer's needs. If a customer is idling on your page, you can set up a function to have a timed-message automatically sent to them to assist them. Messages can be customized to suit any part of your website in order to help your customer every step of the way. Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? Offline messages can be sent to customers. Customer inquiries can be answered immediately upon receipt. There is a feature that shows you who is currently visiting your website. A nice added-feature is the ability to customize your messaging-platform with custom-colours. Chatra is an essential-asset for any company just starting up, or even established businesses who want to revamp their website. Review collected by and hosted on G2.com. Show More 7/18/2018 Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 7/6/2018 "Chatra rocks!!" 5/5 What do you like best about Chatra? Chatra is easy to use, has a polished design, and amazing client support. Every aspect of implementing and using Chatra has been a breeze, and we are very happy we made the switch. We have seen customer cancellations drop by 15% since implementing Chatra, and we attribute much of this to how easy it is for our customers to get help! Review collected by and hosted on G2.com. What do you dislike about Chatra? Not much to dislike with Chatra, they seem to be aware of their customers' needs and consistently add updates to improve our experience. We have no issues with them whatsoever. Review collected by and hosted on G2.com. Recommendations to others considering Chatra: You will not be disappointed! Implementing Chatra was the best decision our business made in 2017. Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? Chatra is helping or client support team assist customers faster than ever, and our customers love it! We realized how many of our users prefer to use chat rather than calling or emailing support. We now assist more customers via Chatra than by phone and email combined. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/31/2018 "Chatra is a very basic chat software that works okay for low volume incoming chats." 3.5/5 What do you like best about Chatra? What I like best about chatra is the auto email sending if a user leaves as well as the transcript that is sent to an admin email on the company side. This is helpful for getting a paper trail when changes are needed to be made. I also like the details of browser/computer the user are using to help troubleshoot. Review collected by and hosted on G2.com. What do you dislike about Chatra? I dislike the limited metrics that chatra provides. Review collected by and hosted on G2.com. Recommendations to others considering Chatra: Very easy to use Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? It is easy to have a lot of reps on at once and they all have visibility for easy collaboration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Stefanie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefanie B.") SB Stefanie B. Former Senior Laboratory Analyst Small-Business (50 or fewer emp.) 11/28/2018 "Chatra review" 4.5/5 What do you like best about Chatra? I like the ease of use for this product, nice for customer interaction. Review collected by and hosted on G2.com. What do you dislike about Chatra? The wait times to connect with your clients and the frequency of disconnects. Review collected by and hosted on G2.com. Recommendations to others considering Chatra: Give it a try you will like it. Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? Software glitches, less time spent on the limited phone lines we have for the business. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nicole S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole S.") NS Nicole S. Operations Airlines/Aviation Enterprise (\> 1000 emp.) 12/4/2018 "Great software " 4.5/5 What do you like best about Chatra? You can chat with as many individual as you please to conduct business or personal. Review collected by and hosted on G2.com. What do you dislike about Chatra? Nothing i can think of off hand at the moment. Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? When other employee aren’t able to travel for group meetings is a good easy software to use . Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") UC Verified User in Computer Networking Mid-Market (51-1000 emp.) 11/15/2018 "Engages customers and helps to easily relay information " 4/5 What do you like best about Chatra? My team can see everything and take on chats as well as transfer them to other team members very easily. Multiple team members can chat with a client at one time Review collected by and hosted on G2.com. What do you dislike about Chatra? There are some errors with widgets and integrations and it can get a bit costly if you need multiple online agents. Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? It integrates great with a desktop application and you can create automated messages based on your company. It’s flexible for different roles. It is easy to use for a small business setting to provide customer support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KS Kathleen S. School Bus Driver Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 12/4/2018 "Great product " 4/5 What do you like best about Chatra? I like that the product was easy to use and user friendly. Review collected by and hosted on G2.com. What do you dislike about Chatra? Nothing I had no issues to point out about the app. Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? Easy to connect with anyone I need for business use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Mid-Market (51-1000 emp.) 11/28/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Awesome" 5/5 What do you like best about Chatra? Works with ease and the customers even compliment it. Review collected by and hosted on G2.com. What do you dislike about Chatra? There's nothing I dislike at the moment. Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? Allows you to assist customers live, you cam walk them through troubleshooting and their entry process. The benefits are more satisfied customers and less complaints. It definitely provides reassurance for them Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/28/2018 "Easy to use for small team " 4.5/5 What do you like best about Chatra? The program is very user friendly and easy for begginers Review collected by and hosted on G2.com. What do you dislike about Chatra? Chats are not catgorized and app can freeze Review collected by and hosted on G2.com. Recommendations to others considering Chatra: Better support and FAQ for users Review collected by and hosted on G2.com. What problems is Chatra solving and how is that benefiting you? Quick customer support, NPS score is highers Review collected by and hosted on G2.com. 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