--- title: Chatra Reviews meta_title: 'Chatra Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Chatra works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 32 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatra Reviews **Vendor:** Chatra (by Brevo) **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.2/5.0 **Total Reviews:** 32 ## About Chatra Chatra is a comprehensive live chat and chatbot platform designed to enhance customer engagement and drive sales for businesses of all sizes. By integrating real-time communication tools with intelligent automation, Chatra enables companies to interact proactively with website visitors, address inquiries promptly, and guide potential customers through the purchasing process. Its user-friendly interface and robust feature set make it an invaluable asset for improving customer support and increasing conversion rates. Key Features and Functionality: - Live Chat: Facilitates real-time conversations between businesses and website visitors, allowing for immediate assistance and personalized support. - Chatbots: Automates routine tasks and responses, providing 24/7 support and capturing leads even when live agents are unavailable. - Cart Saver: Identifies visitors who have items in their shopping carts and enables proactive engagement to reduce cart abandonment rates. - Shared Inbox: Consolidates messages from various channels, including email and social media, into a single interface for streamlined communication management. - Visitor Insights: Offers real-time data on website visitors, including their location, browsing behavior, and shopping cart contents, empowering businesses to tailor their interactions effectively. - Multi-Platform Support: Provides desktop applications for Windows and Mac, as well as mobile apps for iOS and Android, ensuring seamless communication across devices. Primary Value and Solutions Provided: Chatra addresses the critical need for businesses to engage with customers promptly and effectively in the digital landscape. By offering a suite of tools that combine live chat, automation, and visitor analytics, Chatra helps businesses: - Boost Sales: Engage potential customers in real-time, answer their questions, and guide them through the purchasing process, leading to increased conversion rates. - Enhance Customer Support: Provide immediate assistance and resolve issues swiftly, resulting in higher customer satisfaction and loyalty. - Reduce Cart Abandonment: Proactively reach out to visitors who have abandoned their shopping carts, addressing concerns and encouraging them to complete their purchases. - Streamline Communication: Centralize messages from multiple channels, ensuring that no customer inquiry goes unnoticed and improving response times. - Gain Valuable Insights: Access detailed information about website visitors and their behavior, enabling businesses to make data-driven decisions and personalize their marketing strategies. By integrating Chatra into their operations, businesses can create meaningful connections with their customers, optimize their sales processes, and build a strong foundation for long-term success. ## Chatra Pros & Cons **What users like:** - Users appreciate the **user-friendly interface and feature integration** of Chatra for efficient customer support and lead management. (2 reviews) - Users appreciate the **efficient messaging features** of Chatra, enhancing communication and customer support with ease. (2 reviews) - Users love the **user-friendly interface** of Chatra, enhancing communication and support with ease and efficiency. (2 reviews) - Users appreciate the **ease of use** of Chatra, seamlessly integrating messages, emails, and customer support functions. (1 reviews) - Users love the **easy management** of messages and customer information in Chatra for effective support. (1 reviews) - Helpful (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users experienced initial **bugs** like silent notifications, though many were resolved over time. (1 reviews) ## Chatra Reviews ### 1. Good app for managing chat messages **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Chatra?** This tool makes it easy to bring messages and emails together in one place. It's user-friendly for chatting, and the ability to attach files is very helpful. I also appreciate that you can save some customer information, which helps turn a chat into a potential lead. I use it every day for customer support. **What do you dislike about Chatra?** There were a few bugs at first, such as notifications not making any sound, but these issues were resolved later. I would appreciate it if a dark theme could be added. **What problems is Chatra solving and how is that benefiting you?** This tool addresses the challenge of communicating with customers by capturing their information even when we're offline, provided they are willing to fill out a form. It also simplifies communication by allowing easy integration of files, such as attachments and pictures, making interactions more efficient. ### 2. Great fit for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Reema D. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Chatra?** Chatra interfaces with your website and allows users to send messages to any staff who are marked as working for that period of time. If it is after business hours, an email is sent to you instead so you can communicate with leads. You can see what customers are typing and can prepare responses. You can see who is on your site and it saves history of chats with customers. **What do you dislike about Chatra?** It does give customers full access to you at all times, so do be prepared for that. **What problems is Chatra solving and how is that benefiting you?** Lead generation and chat integration allow us to convert browsing interested customers into leads with ease. It's great and easy to use. ## Chatra Discussions - [What does Chatra do?](https://www.g2.com/discussions/what-does-chatra-do) - [How do I disable Chatra?](https://www.g2.com/discussions/how-do-i-disable-chatra) - [Is Chatra good?](https://www.g2.com/discussions/is-chatra-good) - [What is Chatra?](https://www.g2.com/discussions/what-is-chatra) - [View Chatra pricing details and edition comparison](https://www.g2.com/products/chatra/reviews?filters%5Bsentiment_snippet%5D=2304743&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A18%3A43+-0500&secure%5Bsession_id%5D=5f720606-89ca-4eaa-ab73-4f98fa872a52&secure%5Btoken%5D=f9663b230d34598f82851d497b07b9ab1de1e3a1cb81956d0428b00777766046&format=llm_user) ## Chatra Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Chatra Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)