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BS

Brian S.

D

Enterprise (> 1000 emp.)

4/22/2021

"I am in charge of managing reviews for my company."

4.5/5

What do you like best about Alchemer Reputation Management?

I like being able to check my dashboard and stay ahead of the game. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

I don't particularly appreciate that I get multiple emails every morning instead of just one concise email. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Hi Brian, thank you for taking the time to review our software. We’re happy to hear that our platform helps you monitor and respond to all your reviews! Thank you for your feedback on the email alerts, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

PM

Preserve at Mobbly Bay M.

Business Manager

Small-Business (50 or fewer emp.)

4/21/2021

"A time saver!"

5/5

What do you like best about Alchemer Reputation Management?

Having one central location to monitor and respond to online reviews saves so much time! I love it! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

No explanation on LBV score or analytics Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, here's more information on our LBV Score (https://www.chatmeter.com/platform/lbv-score/) and Analytics (https://www.chatmeter.com/platform/reporting-and-analytics/). Please let me know if you have any questions and feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

UC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

5/26/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Chatmeter review"

5/5

What do you like best about Alchemer Reputation Management?

Chatmeter is super easy to use and great for our company. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

There is nothin that I dislike and there are no downsides to Chatmeter. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps you improve your customer experience and is super easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

CR

Curt R.

GM

Small-Business (50 or fewer emp.)

2/26/2021

"Like chatmetter"

5/5

What do you like best about Alchemer Reputation Management?

It brings all the social media together. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

Chattmeter no longer has spell check.... Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Hi Curt, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your social media sites in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

EK

Eric K.

Vice President of Operations - Franchise

Mid-Market (51-1000 emp.)

12/9/2020

"Daily tracking of online social media comments"

5/5

What do you like best about Alchemer Reputation Management?

The daily reporting that compiled and sent directly to our administrative teams. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

It seems (occasionally) that we do not get all of the feedback from the social media sites. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Reputation Management:

Like I've stated earlier, this is a great online tool that assists operators/owners in validating guest experiences. Review collected by and hosted on G2.com.

What problems is Alchemer Reputation Management solving and how is that benefiting you?

Operational expertise and what our guests are telling us how to improve. We have changed a few operational stop gaps that have assisted us in becoming better, more desirable for our guests. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Hi Eric, thank you for taking the time to review our software. We’re happy to hear that you like the daily reporting feature in our platform! Thank you for your feedback on social, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

UR

Verified User in Restaurants

Enterprise (> 1000 emp.)

8/3/2020

"clean easy to use"

3.5/5

What do you like best about Alchemer Reputation Management?

user friendly, well organized and push emails. All in one website Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

That the same review gets sent multiple times Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that you like our all-in-one platform and that it's user friendly! Thank you for your feedback on the same review being sent, please reach out to support@chatmeter.com to help solve this issue. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

AP

Verified User in Public Relations and Communications

Enterprise (> 1000 emp.)

9/24/2020

"Great visibility to our online presence!"

5/5

What do you like best about Alchemer Reputation Management?

I really enjoy the dynamic features of Chatmeter that allow you to see your company from an overall perspective to a drilled-down view within seconds. The snapshot dashboard is so functional in its ability to show you where social posting hotspots. It has enhanced our visibility to how our residents and prospects view our company and given us the ability to have a 100% response rate to our reviews. We are also able to manage multiple social platforms at the same time and see where we stand with our competitors in the region. This platform has allowed our brand image to be more consistent. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

Sometimes the algorithm mistakes a positive review for a negative and we have to change manually it but not often and that is a feature that I enjoy.

We have also found that some of the graphs are hard to understand. It would also be nice to have an automated response system set up for negative reviews instead of manual entry. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Reputation Management:

If you work across multiple regions, set it up so that you can view on a regional level and individual sites as well. Review collected by and hosted on G2.com.

What problems is Alchemer Reputation Management solving and how is that benefiting you?

We resolve a multitude of resident concerns that are brought to our attention from reviews left on our social platforms. We are catching these concerns faster and turning these negatives into positives. People can also see that we are responsive and that we care to help resolve and concerns. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our development team. Chatmeter has features such as Bulk Responding, Rotating Templates, Workflow Task Management, and our LocationHQ mobile app — all designed to streamline and optimize your review responding process. Feel free to reach out to me at cwong@chatmeter.com with any questions or other feedback you may have. Thanks again for the great review!

See how Alchemer Reputation Management improved

AM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

4/22/2021

"Great One-Stop-Shop for Managing Reputation"

4.5/5

What do you like best about Alchemer Reputation Management?

Provides an easy to us dashboard for managing conversations across multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

I don't always trust the accuracy of listing management pushing out updates, so tend to opt out of utilizing it. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps you easily manage your reputation and respond to reviews! Thank you for your feedback on listing management, please contact support@chatmeter.com if you have any issues we can help with to make sure your listings are accurate. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

AC

Alex C.

Small-Business (50 or fewer emp.)

12/9/2020

"Increase review response time and resolve customer complaints to turn 1-stars into 5-stars."

5/5

What do you like best about Alchemer Reputation Management?

The ability to quickly respond to reviews as they come in has been critical to customer satisfaction and reputation management. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

The email tool for soliciting reviews was really liked, but it disappeared some time ago. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Reputation Management:

Give it a try, results will follow. Review collected by and hosted on G2.com.

What problems is Alchemer Reputation Management solving and how is that benefiting you?

We have transformed several 1-star reviews into 5-star reviews by addressing store-level issues and responding to customers promptly. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Hi Alex, thank you for taking the time to review our software. We’re happy to hear that our platform helps you quickly respond to your reviews and has helped turn 1-star reviews into 5 stars by escalating store issues and responding quickly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

NN

Nicole N.

Mid-Market (51-1000 emp.)

12/10/2020

"Review of Chatmeter"

5/5

What do you like best about Alchemer Reputation Management?

All the reviews are in one place. I don't have to log in to yelp,google, trip advisor, etc...It's all there at my fingertips Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

The delay of posting to the actual platform. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Hi Nicole, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews in one place! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!