What I like the best about Chatmeter is that there is a wide range of features and reports that can help you in the decision making process. Also, if you want a more detailed view it is possible to check the reviews tab and see what customers think about each of the locations. Reports are great to compare how we are evolving over time, making it a great tool to measure the success of the new programs. Plus, you can see all your media and social media activity in one place. Furthermore, there are some good data visualization tools, such as the map view on the Snapshot tab. Overall it is a great tool to have when trying to understand more about your customer. Review collected by and hosted on G2.com.

At this point, there isn't anything I dislike about the platform. However, if there were more reports available that would be great. Also, the Sentiment Explorar accuracy is not spot-on sometimes, but I understand it's a work in progress since it's an AI tool. Review collected by and hosted on G2.com.

I love that the Chatmeter system is very easy to use. Learning this system was a piece of cake. I like having one login to respond to reviews across several different platforms. Everything is in one place, and you don't have to worry about what your password is for Facebook, Google, Yelp etc. I love the daily emails that are sent when there are reviews to respond to. This ensures all reviews are responded to in a timely manner. The reports are very helpful. I also like seeing what my competitors are being rated. The Pulse feature also lets you look at specific key target words to narrow down what your unit may be performing really well at, or where there may be room for improvement (such as cold food, or excellent customer service. Review collected by and hosted on G2.com.

I honestly cannot think of anything I dislike! I've had a very good experience. Review collected by and hosted on G2.com.

I can focus on responsibilities while still ensuring that clients get personalized attention! Review collected by and hosted on G2.com.

Not much so far. I wish I could hire them to answer our phones and deal with upset clients one on one! Review collected by and hosted on G2.com.

Very easy and user-friendly - keeps my reviews and responses easily organized and very easy to keep track of! Review collected by and hosted on G2.com.

There are some reviews that do not let me type a response, I think this depends on which site they left the review on and it may be an issue that we need to fix on our end. Review collected by and hosted on G2.com.

I like the fact that all my multiple platform reviews are in one location and I can see percentages and competitor avarages. I don't have to log into various sites to view how our customer satisfaction rates; it's all in one place. Review collected by and hosted on G2.com.

I have not come across any dislikes yet. Review collected by and hosted on G2.com.

The system has helped make our client's lives a lot easier by managing reviews all in one place. They're always rolling out new features to keep up with the always-evolving digital world & send great documentation to understand it. Review collected by and hosted on G2.com.

There are occasional glitches with the third-party platforms (that are out of their control 99% of the time and they're quick to help fix them). Review collected by and hosted on G2.com.

That I can check 1 website for all of my reviews. Review collected by and hosted on G2.com.

I do not have anything that I dislike about the service. Review collected by and hosted on G2.com.

Interface is pretty simple and straightforward. Saves us significant time with our review management and keeping an eye on social media Review collected by and hosted on G2.com.

Nothing, pretty solid platform. The app isn’t as robust as the website portal, but for quick checks, gets the job done. Review collected by and hosted on G2.com.

What i find most helpful is how easy it is to use! Review collected by and hosted on G2.com.

I don't dislike anything about using ChatMeter! Review collected by and hosted on G2.com.

I like that I can schedule posts ahead of time Review collected by and hosted on G2.com.

I hate that it glitches a lot and is not designed well for users Review collected by and hosted on G2.com.