Customer service has been surprisingly warm and friendly. Review collected by and hosted on G2.com.

Dashboard and reporting are almost comically unintuitive. Make sure to demo everything before signing up since they will not deliver what is promised during the marketing phase. Further, their engineering team is either unqualified or severely understaffed and cannot provide even crucial updates to the platform for months on end. Review collected by and hosted on G2.com.

I love the fact that Chatmeter keeps me in touch with my guest feedback. Timely review and response to feedback is the most effective way to a resolution. Review collected by and hosted on G2.com.

I wish guest feedback would show me the guest email address for direct response. There are times when I would send a e-gift to a guest to resolve a complaint. If I didn't have to request the email and wait for a response this process would be expidited. Review collected by and hosted on G2.com.

I love the ability to respond to all reviews directly through the dashboard. That was huge for our team as it saves us lots of time logging into each of our clients profiles. I also like the Chatmeter Team, they all have been wonderful. Review collected by and hosted on G2.com.

The dashboard tends to not load correctly often, mainly when using filters. For example-if I filter out reviews to show me reviews that don't have responses, it will often show ZERO reviews. However, if I refresh the dashboard, they all show up. It seems like it lags. I also wish that I had more filtering options in reporting, both alert reporting and auto-reports. I want to able to fully 100% customize reporting and tell a positive story no matter what, even though the clients stats aren't great, I need to be able to tell a better story. One other issue-I'm color blind and your dashboard is not friendly for that. The way that you have your reviews displayed in the review section is extremely difficult for me to use, because I cannot see the difference in colors. So often times I will post a response for the wrong client. Review collected by and hosted on G2.com.

The streamlined services does wonders for our operations team. Having all reviews in one place makes it extremely easy for our floor managers to quickly and accurately solve issues and thank guests letting them spend more time on the floor rather than behind a computer screen. Review collected by and hosted on G2.com.

Custom dev tickets can sometimes get lost or continually pushed down. Review collected by and hosted on G2.com.

Chatmeter compiles your online reputation in one place so you can easily monitor and respond through one portal. It also sends you daily emails with reviews so you can easily stay up to date with new reviews! Review collected by and hosted on G2.com.

Sometimes the same review is posted multiple times,chatmeter doesn't detect repeat reviews which can skew your score Review collected by and hosted on G2.com.

I like that you can choose between last 3 months, last month, last week and last day to check out the reputation. Its a great way to compare and really dig in and see where you may have really hit your ups or downs. It is a quick way to see the reviews from multiple platforms. Review collected by and hosted on G2.com.

I cannot think of anything that I dislike about Chatmeter! Review collected by and hosted on G2.com.

That I can see all my reviews in one place instead of searching each site. Seeing how well our property is doing and what we need to improve on and the graphics. Review collected by and hosted on G2.com.

Not too much to dislike because the graphics are helpful and show how our property is performing. Review collected by and hosted on G2.com.

I love that I can respond to guests across several different platforms, all in one place. It also allows me to see trends and get valuable insight into what we can improve on. Review collected by and hosted on G2.com.

I am missing direct response options to some large platforms like OpenTable and Yelp. Review collected by and hosted on G2.com.

I love how easy it is to bring everything together in one place, review and respond! Review collected by and hosted on G2.com.

I would love to see more review sites loaded into Chatmeter to make it an even more consolidated site. Review collected by and hosted on G2.com.

I am able to see/manage all my community's reviews in one place. Review collected by and hosted on G2.com.

Some of the review notifications are delayed. In my company, we aim to respond to reviews within two hours, so having a delay in getting a message that a review was left causes a delayed response time. Review collected by and hosted on G2.com.