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UF

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

8/4/2020

"Awesome platform"

5/5

What do you like best about Alchemer Reputation Management?

All info in one place is the reason I like it Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

Too much. Info to navigate is the what I dislike Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps keep all your information in one place and helps your franchisees manage their reviews! Thank you for your feedback. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

AR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

3/2/2018

"Great Experience so far but Lacking in Social Functionality & Consistency"

4/5

What do you like best about Alchemer Reputation Management?

I love having all of our reviews across all platforms and properties together in one space and I also enjoy the different sentiment reporting capabilities as well! We also measure ourselves against comps and the tool Chatmeter provides has again saved us from monthly manual entries. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

One of the only (major) items Chatmeter is lacking is social capabilities. They are not a Facebook partner so they are unable to bring in certain information like private messages, analytics, and Instagram features. I would love to see those items be implemented to really top off what Chatmeter offers. The tools they have are inconsistent and we have chosen to use a different platform instead of utilizing their social tools. I also think they have room to improve on permission levels and approval gateways for review responses and social. Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Reputation Management:

Don't look to Chatmeter as a Social Management tool first. Look to Chatmeter as a Reputation Management platform first and a social tool second. We have been using Chatmeter for under a year but have already seen progressive movement towards more social capabilities but also more in-depth reporting and listings management tools. Review collected by and hosted on G2.com.

What problems is Alchemer Reputation Management solving and how is that benefiting you?

Bringing everything together under one roof is a huge benefit. Before reporting was done manually and often times was extremely tedious and had user errors. This goes the same for social posting and listening. Although I feel Chatmeter is lacking in some social areas, it does offer bulk posting, a master content calendar, and some social listening tools - when these work they are a great convenience. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for your feedback, we’re happy to hear that you’re getting the most out of our review and sentiment analysis tools. We’ve recently updated our workflow tool to help simplify the approval process for reviews and listings. We also recently updated our social suite and added Google Q&A. Please contact your Customer Success Manager to learn more about our newest updates and features.

UR

Verified User in Real Estate

Enterprise (> 1000 emp.)

7/29/2020

"Great platform, easy to use one less thing to worry about for managers to monitor reviews."

5/5

What do you like best about Alchemer Reputation Management?

Easy to use, everything in one place. aaa Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

Not all reviews show up. !!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform easy to use with everything in one place! Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

UH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

8/3/2020

"Chatmeter has been an incredibly tool enabling us to interact with guests about their experiences."

4.5/5

What do you like best about Alchemer Reputation Management?

We are notified immediately when a guest places a review and we are able to easily and efficiently access the review and respond. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

Haven’t noticed any dislikes thus far using chatmeter :) Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps you easily access and respond to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

AM

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

7/29/2020

"our experience with Chatmeter has been amazing! super easy and very helpful!"

5/5

What do you like best about Alchemer Reputation Management?

we love how simple it is to use! makes our job easier! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

I currently have no dislikes all positive so far! Review collected by and hosted on G2.com.

Recommendations to others considering Alchemer Reputation Management:

do it! best decision my company ever made! has been nothing but positive on our end. Review collected by and hosted on G2.com.

What problems is Alchemer Reputation Management solving and how is that benefiting you?

i am solving an easier way to respond to reviews instead of logging in to each site separately. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform makes your job easier and helps you respond to reviews! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/29/2020

"i feel like the website is difficult to navigate"

3.5/5

What do you like best about Alchemer Reputation Management?

keeps track of reviews from specific sites Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

difficult to navigate. i have been on 3 training calls & it's difficult to hear the trainer & the person also goes fast & assumes people are familiar with navigating websites Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps you keep track of all your reviews! Thank you for your feedback, I will pass it along to our onboarding and training team. Please reach out to support@chatmeter.com to help schedule another training. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.

AR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

7/30/2020

"Always Reliable"

5/5

What do you like best about Alchemer Reputation Management?

In enjoy how quick my results are sent to me. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

There is nothing that I dislike from the service. However, I dislike negative reviews.. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform is reliable and helps you better understand your resident's needs. Yes, no one likes receiving negative reviews! Check out Chatmeter's blogs on ways to help you respond to negative reviews. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/29/2020

"Useful Platform to Enhance Online Presence"

4/5

What do you like best about Alchemer Reputation Management?

It is very helpful to see all my reviews in one place Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

They could increase the amount of pre-made responses Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy our platform helps you see all your reviews in one place! It's great to hear that responding to all your reviews has helped increase leads. Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have.

AM

Verified User in Management Consulting

Enterprise (> 1000 emp.)

7/29/2020

"LOVE the convenience chatmeter provides!"

5/5

What do you like best about Alchemer Reputation Management?

Everything is all in one place. I don't have to go far to see all of our reviews. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

I can't find anything that I dislike about Chatmeter. Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform keeps everything in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

UR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/4/2020

"Affordable Solution for Reputation Management"

3.5/5

What do you like best about Alchemer Reputation Management?

Responses for Online reviews that help to improve reputation Review collected by and hosted on G2.com.

What do you dislike about Alchemer Reputation Management?

Limited amount of automated responses, would like a couple more Review collected by and hosted on G2.com.

Response from Christa Wong of Alchemer Reputation Management

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Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to your reviews! Thank you for your feedback on automated responses, I will pass it along to our development team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.