Chat meter allows us to as a business to connect to our guest, and receive critical feedback that helps create better customer loyalty, and enhancing their experience, outside of our business. Sometimes, its hard to see whats going on day to day during our business, and with Chatmeter, the feedback we get is very insightful and helpful, the platform is very easy to manage and get responses back to guests right away, as well as keeping pace with deadline functions, and Benefits include being able to fix any issues that we might not have caught wind of due to chat meter's Review Builder, but it also gives us a chance to celebrate individuals in our business, when guests recognize them on chat meter, its a great way to help provide the feedback to the servers, not everyone writes reviews online, but with chat meter being connected through the earls website, we get lots of great feedback, we might not get else where. That being said, the problems we solve.
I also really like the review snapshot (there is 1 thing I dislike see below). Being able to see a snapshot of our reviews, and then in turn see how many positive, neutral, and negative reviews each day we got is awesome. Its a great way in the morning when I wake up to check my emails and see a glimpse into how we did the previous day! Review collected by and hosted on G2.com.