Chatmeter Reviews & Product Details

Chat meter has reports and breakdowns of reviews left. This has been a huge help in my daily job, it is nice to see the spreadsheets on what was reported and what can be improved. My staff has access to view and respond at anytime. This also helps my corporate office and ownership to see what we are being reviewed on. Review collected by and hosted on G2.com.

First time I have ever used it and will recommend to others in my industry. Chatmeter has been so great, I do not see the need for improvement at this time. I love that I can pull reports for all reviews and responses. I do not dislike the services as they are so helpful and the site is self explanatory. Very easy to learn and maneuver through. We use the reports in our monthly incentives program to help see if we have satisfied our residents and guests. This helps to improve the site and the team, we know where we are lacking attention. Review collected by and hosted on G2.com.

The platform's ease of use and ongoing client support are my two favorite things about Chatmeter. I also love the insights and the customizability of them, which allows for understanding what's going on with your brand in a seemingly infinite number of ways. Review collected by and hosted on G2.com.

There aren't really things I dislike about Chatmeter, but there are newer features that aren't as fully flushed out yet as older features inside the platform. I am encouraged by the development information I receive from our Chatmeter representation when I ask for more robustness inside their product and how quickly new things come online. Review collected by and hosted on G2.com.

I really like the filtering options. I manage over 100 restaurants in various locations in the US, and I can filter reviews by location and compare locations. I also like that Chatmeter provides your competition ratings so you can see where you stand. The available reporting options help me organize and present data to our management team to understand and a format that I can customize. Review collected by and hosted on G2.com.

I wouldn't say I like that the filtering categories aren't visible throughout the page. If I have to make changes to my filters, I have to scroll to the top to make adjustments. Review collected by and hosted on G2.com.

What I like best is the ability to respond to reviews from a wide variety of platforms - especially Google and ReviewBuilder - without having to log in to multiple sites every day. It keeps things simple, without sacrificing the features of the individual platforms. Review collected by and hosted on G2.com.

The only downside I have come across is the lack of integration with OpenTable - a large number of our reviews come in through that platform, and it would be very nice to have the ability to respond to those reviews without having to leave Chatmeter and log in to OpenTable separately. Review collected by and hosted on G2.com.

What I like the best about Chatmeter is that there is a wide range of features and reports that can help you in the decision making process. Also, if you want a more detailed view it is possible to check the reviews tab and see what customers think about each of the locations. Reports are great to compare how we are evolving over time, making it a great tool to measure the success of the new programs. Plus, you can see all your media and social media activity in one place. Furthermore, there are some good data visualization tools, such as the map view on the Snapshot tab. Overall it is a great tool to have when trying to understand more about your customer. Review collected by and hosted on G2.com.

At this point, there isn't anything I dislike about the platform. However, if there were more reports available that would be great. Also, the Sentiment Explorar accuracy is not spot-on sometimes, but I understand it's a work in progress since it's an AI tool. Review collected by and hosted on G2.com.

I love that the Chatmeter system is very easy to use. Learning this system was a piece of cake. I like having one login to respond to reviews across several different platforms. Everything is in one place, and you don't have to worry about what your password is for Facebook, Google, Yelp etc. I love the daily emails that are sent when there are reviews to respond to. This ensures all reviews are responded to in a timely manner. The reports are very helpful. I also like seeing what my competitors are being rated. The Pulse feature also lets you look at specific key target words to narrow down what your unit may be performing really well at, or where there may be room for improvement (such as cold food, or excellent customer service. Review collected by and hosted on G2.com.

I honestly cannot think of anything I dislike! I've had a very good experience. Review collected by and hosted on G2.com.

We enjoy the email alerts, as well as the Listing Manager the best. Especially with COVID, this has made updating our hours across the board much less of a pain. The Media tab is helpful for finding User Generated Content when we are not tagged in the copy, but the guest selects a Duffy's Sports Grill as the location. Review collected by and hosted on G2.com.

The email alert delivery server has been unreliable, this is sporadic and occurs a few times a month impacting the delivery of reviews to our teams. Sometimes the platform can be clunky or timeout. In the past, I have also experienced minor issues moving around our Review Builder reviews as well. Review collected by and hosted on G2.com.

I love the fact that Chatmeter keeps me in touch with my guest feedback. Timely review and response to feedback is the most effective way to a resolution. Review collected by and hosted on G2.com.

I wish guest feedback would show me the guest email address for direct response. There are times when I would send a e-gift to a guest to resolve a complaint. If I didn't have to request the email and wait for a response this process would be expidited. Review collected by and hosted on G2.com.

All the insights it gives in regards to reviews from multiple websites and social media. I love having all these analytics to look at from reviews across so many different websites and social media channels. It averages out all your reviews for your business as a whole which comes in handy big time. Same with social media. I like being able to have it all available on Chatmeter. Review collected by and hosted on G2.com.

Can be a bit confusing with so much that it has, but it is worth it to learn it all. Review collected by and hosted on G2.com.

The ability to see all platforms of reviews right in one place. I really appreciate the ability to filter the reviews to see which ones I have not yet responded to. With managing three different franchises in two different states, this is a HUGE help! I also really enjoy the competitor section where we can compare how we are doing up against some of our closest competitors in the area. We can also compare how each of our franchises are doing against each other as well. There are a lot of multi unit marketers in our TWO MEN AND A TRUCK system, so this is a huge benefit to us. Review collected by and hosted on G2.com.

The home page is a little busy. I think having less on the dashboard would be helpful. It's hard to view everything all at once. Review collected by and hosted on G2.com.

Chat meter allows us to as a business to connect to our guest, and receive critical feedback that helps create better customer loyalty, and enhancing their experience, outside of our business. Sometimes, its hard to see whats going on day to day during our business, and with Chatmeter, the feedback we get is very insightful and helpful, the platform is very easy to manage and get responses back to guests right away, as well as keeping pace with deadline functions, and Benefits include being able to fix any issues that we might not have caught wind of due to chat meter's Review Builder, but it also gives us a chance to celebrate individuals in our business, when guests recognize them on chat meter, its a great way to help provide the feedback to the servers, not everyone writes reviews online, but with chat meter being connected through the earls website, we get lots of great feedback, we might not get else where. That being said, the problems we solve.

I also really like the review snapshot (there is 1 thing I dislike see below). Being able to see a snapshot of our reviews, and then in turn see how many positive, neutral, and negative reviews each day we got is awesome. Its a great way in the morning when I wake up to check my emails and see a glimpse into how we did the previous day! Review collected by and hosted on G2.com.

There is not much information to see how your feedback score moves. There are a lot of really useful and easy to use and navigate functions, but some of the other UI seems a bit overwhelming, complicated to navigate, or useless. I also dislike that I cant see if the other recipient has received my follow up email, or comment made onto the thread. If there was a way I could ensure that my responses are sent out, or that the guest is getting it, then I think that would be much better.

Review snapshot, although mostly awesome, does have some minor flaws. If a review contains mixed wording, sometimes the review will be shown as neutral, or negative even if it is not, or multiple chunks of the same review will appear many times in the email, creating spam, or un needed reading and length. Review collected by and hosted on G2.com.

Having all of our reviews in one place and can assign tasks to various people in our organization. Review collected by and hosted on G2.com.

Task assigning. I have to set up rules for each individual person rather than setting up one rule that applies to all roles.

I also wish there was a better closed loop process. If we wanted to make sure that the reviews are handled and not just responded to, it's not really possible to do that. Review collected by and hosted on G2.com.

My rep, Leanna, is always there to answer questions i have with a standing monthly call. She even appreciates when I ask about new features and takes them back to her team. I have often suggested things that she thinks is a great and she takes back to her team in order to improve the product for other users. Review collected by and hosted on G2.com.

Nothing. I have been completely satisfied with my experience. Review collected by and hosted on G2.com.

The daily reporting that compiled and sent directly to our administrative teams. Review collected by and hosted on G2.com.

It seems (occasionally) that we do not get all of the feedback from the social media sites. Review collected by and hosted on G2.com.

Chatmeter makes it easy to compile reviews from multiple locations in a centralized system. This is helpful for anyone that is responsible for managing and responding to customer reviews. Review collected by and hosted on G2.com.

There's little to dislike. The interface is easy to use. Review collected by and hosted on G2.com.

I really enjoy the dynamic features of Chatmeter that allow you to see your company from an overall perspective to a drilled-down view within seconds. The snapshot dashboard is so functional in its ability to show you where social posting hotspots. It has enhanced our visibility to how our residents and prospects view our company and given us the ability to have a 100% response rate to our reviews. We are also able to manage multiple social platforms at the same time and see where we stand with our competitors in the region. This platform has allowed our brand image to be more consistent. Review collected by and hosted on G2.com.

Sometimes the algorithm mistakes a positive review for a negative and we have to change manually it but not often and that is a feature that I enjoy.

We have also found that some of the graphs are hard to understand. It would also be nice to have an automated response system set up for negative reviews instead of manual entry. Review collected by and hosted on G2.com.

The best feature of Chatmeter is the ability to respond to reviews from a multitude of review sites within the Chatmeter platform. With Chatmeter, there is no need to log into multiple review sites (Google, Facebook, Bing, etc). Review collected by and hosted on G2.com.

There are a few review sites such as Yelp, Apartments.com, etc., that don't currently integrate into Chatmeter, so I feel like this is an area that could be improved. Review collected by and hosted on G2.com.

Being able to respond to reviews from a variety of sources in one place is very convenient. Also, the staff assigned to our account is great to work with - they are very thorough during our monthly calls and keep us updated on new features or other ways we can make the most of the platform. Review collected by and hosted on G2.com.

Wish we would respond to Glassdoor and Indeed reviews within the platform. Review collected by and hosted on G2.com.

Very intuitive. Easy to update business details and pull reports. Great one-stop shop for locations listings management and review monitoring. Awesome support team and reps that I've worked with so far! Review collected by and hosted on G2.com.

Doesn't have all of the features for social integration that we're looking for (yet). Have experienced issues with updating hours for certain locations in the platform and having them not reflect on Google/Bing. Review collected by and hosted on G2.com.

We all know that reviews are important and we should be looking at them every day. The best part of this platform are the daily e-mail alerts. It's a reminder that attention is needed whether a positive or negative review is left by a customer. A reply back is needed for a 1 star review and/or a 5 star review. These e-mail alerts are a reminder to reply back and look at reviews. Review collected by and hosted on G2.com.

Setting up locations only because it's time consuming. Maybe the location set up and user set up can be tied together and can be set up at the same time instead of separately? Review collected by and hosted on G2.com.

Chatmeter provides a lot of different services in one, most of which are very beneficial to our clients. For SEO, we always want to make sure our NAP-W information for our clients is as consistent as possible on as many relevant citation type sites as possible. We also want to keep that information as up to date as possible. To do this manually could take hours of time. Using Chatmeter's dashboard we can make updates in one place and see those updates go to Google My Business, Facebook, Apple Maps, Bing Places and many more sites as well.

The dashboard gives us up to date metrics on how many listings have synced for each client, so we can track the progress. We can also generate Before & After Reports, to show the client the progress made. It also has a great Reputation Management system built in, which helps answer reviews. This is especially important in today's economy. Review collected by and hosted on G2.com.

I am not crazy about the system in place to add a client. There are sometimes glitches that need to be addressed. But I will say that the team that handles my account is usually very responsive and helpful when I run into a problem. Review collected by and hosted on G2.com.

The ability to quickly respond to reviews as they come in has been critical to customer satisfaction and reputation management. Review collected by and hosted on G2.com.

Really liked the email tool for soliciting reviews but that went away a while ago. Review collected by and hosted on G2.com.