--- title: Alchemer Reputation Management Reviews meta_title: 'Alchemer Reputation Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 120 reviews by the users' company size, role or industry to find out how Alchemer Reputation Management works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 120 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Alchemer Reputation Management Reviews **Vendor:** Alchemer **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 120 ## About Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. ## Alchemer Reputation Management Pros & Cons **What users like:** - Users appreciate the **centralized review management** of Alchemer, simplifying ad posting and response standardization across platforms. (9 reviews) - Users praise the **responsive and helpful customer service** of Alchemer Reputation Management for enhancing their overall experience. (6 reviews) - Users find Alchemer Reputation Management incredibly **easy to use** , enjoying its intuitive interface and effortless setup process. (6 reviews) - Users value the **quick responses** from support, enhancing their experience with effective and reassuring communication. (6 reviews) - Users value the **centralized management** of Alchemer, simplifying review responses and performance analysis across platforms. (5 reviews) - Users commend the **excellent customer support** from Alchemer, highlighting prompt assistance and effective issue resolution. (5 reviews) - Users appreciate the **helpful support** from Chatmeter, enhancing efficiency and ensuring up-to-date listings. (4 reviews) - Navigation Ease (4 reviews) - User-Friendly (4 reviews) - Convenience (3 reviews) **What users dislike:** - Users express concern over **limited content options** , facing delays and lack of support for listing creations. (4 reviews) - Users find **limited features** in Alchemer, particularly regarding AI responses and social media comment integration. (3 reviews) - Users express frustration over **poor customer support** , with missed meetings and inadequate follow-up hindering their experience. (3 reviews) - Users find the **reporting issues** frustrating, as downloads are necessary, and timely listings are often problematic. (3 reviews) - Users note the **limited AI functionality** for review responses, impacting their interaction with social media comments. (2 reviews) - Dashboard Issues (2 reviews) - Filtering Issues (2 reviews) - Linking Issues (2 reviews) - Poor Response System (2 reviews) - Scheduling Issues (2 reviews) ## Alchemer Reputation Management Reviews ### 1. Great solution for online review monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Matt S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Alchemer Reputation Management?** Pulls reviews from top sites into one platform. Allows all locations to be monitored from one site. **What do you dislike about Alchemer Reputation Management?** No complaints, but haven't used other services to compare it to. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** No problems. Saves time from sorting through all platforms for several locations **Official Response from Christa Wong:** > Hi Matt, thank you for taking the time to review our software. We’re happy to hear that our platform helps you monitor all your locations in place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 2. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Alchemer Reputation Management?** It great to be able to see what guest are saying about how your doing. **What do you dislike about Alchemer Reputation Management?** There is really nothing that we dislike. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I as the GM am not always there. So this allows me to here what guest are saying daily. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you see what your guests are saying! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 3. Love that you get notifications of new reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Alchemer Reputation Management?** I like that they have outreach. Keeps reviews coming in and lets us know how we are doing in real time **What do you dislike about Alchemer Reputation Management?** I get multiple emails for a single review. Overkill **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Gives residents the opportunity to communicate more with the office especially since we are not interacting with residents the same way we used to. **Official Response from Christa Wong:** > Hi Stephen, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your reviews in real time! Thank you for your feedback on the email notifications, I will pass it along to our development team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 4. Community Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Claire M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Alchemer Reputation Management?** Chatmeter is easy to use, all reviews are listed and responses. **What do you dislike about Alchemer Reputation Management?** Not much really, I haven't had any issues. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It makes it easy to keep track of all online reviews. **Official Response from Christa Wong:** > Hi Claire, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and helps you respond to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 5. Chatmeter is awesome. Love how it shows all varieties of reviews from different sources. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Alchemer Reputation Management?** I love how we can see all negative and positive reviews so we can grow better as a team and company. **What do you dislike about Alchemer Reputation Management?** There is really not much on the "dislike". **Recommendations to others considering Alchemer Reputation Management:** make sure to check not only your daily reviews but as well as quarterly and 7 day period, just to see a trend of reviews. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It helped me solve a lot of the communication with the team when seeing the negative feedback from guest **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 6. Business mproves with Chatmeter **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Alchemer Reputation Management?** I like that all Social Media platforms and reviews are handled from the same site. Going to each individual site for customer feedback was very time consuming. **What do you dislike about Alchemer Reputation Management?** I am not able to reply to some sites like Facebook, etc. Some of the preset responses need updating or more available response options. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Customer service has improved using Chatmeter. Customer feedback is used to improve systems. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your social media sites and respond to your reviews! Thank you for your feedback on Facebook, if you have Reputation Pro or Premium, you should be able to respond to Facebook reviews. Please reach out to support@chatmeter.com if you are still having issues responding to Facebook reviews. Thank you for your feedback on preset responses, we have easy to use review response tools such as bulk responding, custom templates, and rotating templates. To learn more, watch our webinar attached below on review response templates! Thanks again for the great review! ### 7. Chatmeter.... very useful tool ! **Rating:** 4.5/5.0 stars **Reviewed by:** Luc R. | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** I love that it combines all reviews into one neat page. There is also competitors scores. I love this app. **What do you dislike about Alchemer Reputation Management?** It can be a bit busy at times... but nothing crazy **Recommendations to others considering Alchemer Reputation Management:** A little less busy **What problems is Alchemer Reputation Management solving and how is that benefiting you?** All customers issues come directly on there. We can reach out to any reviews a lot quicker ! **Official Response from Christa Wong:** > Hi Luc, thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to reviews a lot quicker! Thank you for your feedback. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 8. Chatmeter is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** I love that Chatmeter brings everything to one platform. It helps me keep all of my reviews and stats in order. Chatmeter is also super user-friendly. **What do you dislike about Alchemer Reputation Management?** Sometimes I feel like my review responses take a bit longer to upload to the proper platform. **Recommendations to others considering Alchemer Reputation Management:** If you are looking for somewhere to have all of your online platforms in one location, Chatmeter has provided a great service for this. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I don't feel like I'm missing reviews. I love the review response templates as well. Makes replying a breeze. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage everything in one platform and that you love the review response templates! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 9. Great, simple and super convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Alchemer Reputation Management?** Chatmeter makes work a little easier! It also contributes to resident envolvement. **What do you dislike about Alchemer Reputation Management?** It doesn't feed through with bing. You can't reply back to a review via email thread. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Centralizing reviews, so none are being unanswered. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform makes work a little easier and helps you respond to reviews! Thank you for your feedback about Bing, currently you can only monitor Bing reviews inside the dashboard but I will pass this request along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 10. Easy to use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Alchemer Reputation Management?** Very user friendly and makes responding easy whether with templates or customized responses **What do you dislike about Alchemer Reputation Management?** Do not currently have the ability to respond to Yahoo reviews **Recommendations to others considering Alchemer Reputation Management:** Create custom templates for responding **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Solving customer service issues quicker **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all your reviews and is user-friendly! Thank you for your feedback on Yahoo, currently you can only monitor Yahoo reviews inside the dashboard, but I will pass this request along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 11. Multiple reviews from multiple platforms, one shop stop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2020 **What do you like best about Alchemer Reputation Management?** User friendly and easy to navigate to see reviews and to respond quickly. **What do you dislike about Alchemer Reputation Management?** Honesty...I can't think of anything. We been using Chatmeter for 4 years. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We can address issues quickly and identify areas of opportunity that we can improve in our business and industry. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is user-friendly and helps you respond to all of your reviews. Four years, that's awesome! We are so happy to have you as a part of the Chatmeter family and thank you for being a loyal Chatmeter customer! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 12. Great work flow in seeing reviews from all social feeds **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Alchemer Reputation Management?** The interface is so easy to use and fast. The dashboard is concise and gives me data instantly for any parameters I want to search **What do you dislike about Alchemer Reputation Management?** There isn't anything I would change at the moment, keep up the great work! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Its creating great dialogue with my guests and I am easily able to share information to my sous chefs and floor managers. We are able to decipher patterns to improve service and food quality. **Official Response from Christa Wong:** > Hi Dylan, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and gives you data instantly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 13. Amazing tool to provide our team a full understanding of the guest experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Braden M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** The aggregate result of all rating platforms in one simple to use website. **What do you dislike about Alchemer Reputation Management?** The inability to respond for specific platforms directly from the site. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Being able to reach out to all reviews we receive. **Official Response from Christa Wong:** > Hi Braden, thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all of your reviews! Thank you for your feedback, if you wouldn't mind emailing me at cwong@chatmeter.com about which platform you would like the ability to respond to so I can pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for your great review! ### 14. Great platform, very user friendly and easy to navigate through! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Alchemer Reputation Management?** The new Pulse application as it allows me to dive deeper into where my areas of opportunity are. **What do you dislike about Alchemer Reputation Management?** I honestly can't say I dislike anything at the moment. **Recommendations to others considering Alchemer Reputation Management:** Use it daily and you will reap the reward of analyzing your business from a different perspective. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Identifying what our guests are saying about our store and how we can improve to please all of our guests. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that you like our Pulse feature and that our platform is very user friendly! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 15. Kingston Pointe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about Alchemer Reputation Management?** One stop location! All the information is one location! **What do you dislike about Alchemer Reputation Management?** Confusing site. Overwhelming. Too many things right at front. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Helping communicate reviews and status of our property in the views of the outside. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage everything in one place! Thank you for your feedback, please reach out if you would like some more training on our platform. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 16. Love Chatmeter **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Alchemer Reputation Management?** Having an assigned rep to correspond with monthly is very beneficial to the company. Our assigned rep responds in a timely manner and is very personable. We have used this service for years and have enjoyed the simplicity of the evolving dashboard and the features it provides to our team. Without this dashboard, our teams would have to bounce around to various listings to see if they have reviews, and then if so, respond to them. The reporting aspect is also very appreciated. **What do you dislike about Alchemer Reputation Management?** Sometimes the wrong pages are linked and we have to manually adjust them. This creates some back end work that is no difficulty. However, it would be nice if the support team was checking for accuracy when setting up accounts. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Ease of responding to reviews and in turn ensures that reviews are responding to in a timely manner. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has helped you easily respond to all your reviews. I apologize for the wrong pages being linked, we are putting systems in place to make sure these sorts of details are not missed. Please contact your Customer Success Manager to help you if you are still having this issue. Thanks again for the great review! ### 17. Chatmeter is awesome for keeping track of reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Alchemer Reputation Management?** I like how I can see every platform for every location at the same time **What do you dislike about Alchemer Reputation Management?** I really don't dislike anything and I think it works great! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Answer reviews quickly **Official Response from Christa Wong:** > Hi Kayla, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage and respond to all of your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 18. Easy and fun platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** The site is very user friendly and modern. It really helps me manager all of our online reviews. **What do you dislike about Alchemer Reputation Management?** I haven't found anything that I dislike about this platform. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We have been able to keep up with all out reviews in a timely manner. And the reposnses that the team provides are fantastic and professional. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is very user friendly and helps you manage all of your reviews! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 19. Convenient and Beneficial! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** I like that we are notified via email about reviews, both good and bad, so we can respond in a timely manner **What do you dislike about Alchemer Reputation Management?** I do not find any downsides to chatmeter **What problems is Alchemer Reputation Management solving and how is that benefiting you?** We can hear about resident issues in a timely manner and address them expediently, often times changing their opinion of our community and staff **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to reviews in a timely manner! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 20. Best local brand management **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Alchemer Reputation Management?** I love that I can see all the different platform reviews. I love the pre-made responses for easy and quick review response. **What do you dislike about Alchemer Reputation Management?** Not really anything I don't like it's a great service. **Recommendations to others considering Alchemer Reputation Management:** Great platform for reputation management. Easy to use and quick responses. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Quick response time to resident reviews. **Official Response from Christa Wong:** > Hi Ashlee, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage all your reviews and is easy to use! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 21. Chatmeter helps **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2020 **What do you like best about Alchemer Reputation Management?** Being able to see what customers are saying about our services in real time. **What do you dislike about Alchemer Reputation Management?** Nothing so far. Chatmeter works well for the business. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Bettering the customer experience by taking the reviews and having staff conversations. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you see what your customers are saying in real-time! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. ### 22. Easy to Use and Read Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Alchemer Reputation Management?** I like how easy it is to navigate through the Platform and how easy it is to read the data. **What do you dislike about Alchemer Reputation Management?** Tried adding filters/tags and they're still not quite right OR i'm not able to figure that part out myself yet. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Wanting to see YoY and monthly/daily trends. How to improve our products/services from insights taken from customer reviews. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and helps you see data trends! Thank you for your feedback, I will pass things along to our product team. In the meantime, please reach out to your Customer Success Manager to help you with filters/tags. Thanks again for the great review! ### 23. Great tool that bring all your reputation management needs into one space. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Alchemer Reputation Management?** Simplicity and user experience of the platform. Support and help from our reps is fantastic. **What do you dislike about Alchemer Reputation Management?** Huge amount of setup time (if you have many properties like we do). To get everything to work properly, there is a large time investment on the front end. **Recommendations to others considering Alchemer Reputation Management:** Great software, reasonable price. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Quick response time, simplicity in management. Increased customer retention. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has helped you respond quickly and increase your customer retention! Your feedback about setup time has been passed on to our onboarding team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. ### 24. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** It is helpful to have to keep track of all your reviews. **What do you dislike about Alchemer Reputation Management?** Nothing I dislike about it. If you do not get many reviews I don't think you would need it. **Recommendations to others considering Alchemer Reputation Management:** I do not have any. Our use of it is little and just for online reviews. I never have any issues or problems though. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Reviews not getting replies quickly. It lets us know what and where a review came in at. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is helpful and helps you keep track of all your reviews! Feel free to reach out to your Customer Success Manager with any other feedback you may have. ### 25. Awesome platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Alchemer Reputation Management?** All info in one place is the reason I like it **What do you dislike about Alchemer Reputation Management?** Too much. Info to navigate is the what I dislike **Recommendations to others considering Alchemer Reputation Management:** Great platform **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Helping my franchisees manage reviews better **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps keep all your information in one place and helps your franchisees manage their reviews! Thank you for your feedback. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 26. Great platform, easy to use one less thing to worry about for managers to monitor reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** Easy to use, everything in one place. aaa **What do you dislike about Alchemer Reputation Management?** Not all reviews show up. !!!!!!!!!!!!!!!!!!!! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Not needing to look for online reviews. Time saver **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform easy to use with everything in one place! Thank you for your feedback, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 27. Chatmeter has been an incredibly tool enabling us to interact with guests about their experiences. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2020 **What do you like best about Alchemer Reputation Management?** We are notified immediately when a guest places a review and we are able to easily and efficiently access the review and respond. **What do you dislike about Alchemer Reputation Management?** Haven’t noticed any dislikes thus far using chatmeter :) **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Any issue that arises with a guests experience we are notified promptly and are able to assess the situation and respond according through chatmeter. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you easily access and respond to all your reviews! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 28. our experience with Chatmeter has been amazing! super easy and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** we love how simple it is to use! makes our job easier! **What do you dislike about Alchemer Reputation Management?** I currently have no dislikes all positive so far! **Recommendations to others considering Alchemer Reputation Management:** do it! best decision my company ever made! has been nothing but positive on our end. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** i am solving an easier way to respond to reviews instead of logging in to each site separately. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform makes your job easier and helps you respond to reviews! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 29. Always Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about Alchemer Reputation Management?** In enjoy how quick my results are sent to me. **What do you dislike about Alchemer Reputation Management?** There is nothing that I dislike from the service. However, I dislike negative reviews.. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I am able to find out how my residents feel an address their concerns. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform is reliable and helps you better understand your resident's needs. Yes, no one likes receiving negative reviews! Check out Chatmeter's blogs on ways to help you respond to negative reviews. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 30. LOVE the convenience chatmeter provides! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** Everything is all in one place. I don't have to go far to see all of our reviews. **What do you dislike about Alchemer Reputation Management?** I can't find anything that I dislike about Chatmeter. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** All feedback from our residents/prospects get emailed. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform keeps everything in one place! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 31. Great For Calculating Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Annel R. | Social Media Monitor, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Alchemer Reputation Management?** I like that I am able to gather all the data I need without having to go to each page we currently operate **What do you dislike about Alchemer Reputation Management?** The least helpful is that some Yelp reviews that are taken down from Yelp still remain on our Chatmeter, which affects our total percentage **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter has improved our response rate and helps us stay on track on all the platforms that we're on (Facebook, Google, and Yelp.) It also shows us which platforms we need to spend more time answering on. **Official Response from Christa Wong:** > Hi Annel, thank you for taking the time to review our software. We’re happy to hear that our platform has helped you improve your response rate. Your feedback about your yelp reviews has been passed on to our development team. Feel free to reach out to your Customer Success Manager for any other feedback you may have. ### 32. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** Chatmeter makes it so easy to reply to reviews. **What do you dislike about Alchemer Reputation Management?** I have no complaints about chatmeter at all. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It is easy to miss reviews but chatmeter makes it impossible. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you respond to all of your reviews easily! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review! ### 33. Excellent service and insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Alchemer Reputation Management?** Customer feedback on areas of opportunity **What do you dislike about Alchemer Reputation Management?** Graphs for reporting could be improved or streamilned **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Operational problems in service **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform helps you find areas of opportunity through customer feedback! Thank you for your feedback on reporting, I will pass it along to our development team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review! ### 34. Chatmeter is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Alchemer Reputation Management?** The support is great and the team is helpful. **What do you dislike about Alchemer Reputation Management?** I'm often overwhelmed by the amount of information available to me. Not a fault of Chatmeter, but it's sometimes intimidating. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I'm able to easily respond to reviews left on my Google and Facebook pages. It's basically One-Stop-Shopping for me and my company. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We're happy to hear you've received great support and that our platform has helped you easily respond to reviews. Chatmeter has a lot of information and resources available to help you manage your business's online presence. Please contact your Customer Success Manager to learn how to best utilize the information available to you. Thanks again for the great review! ### 35. Chatmeter is a must **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Alchemer Reputation Management?** I am able to respond to all 120+ locations one platform and that has been a game changer for me. **What do you dislike about Alchemer Reputation Management?** The downside is that it's not in real time, which, at times, is a little frustrating, but I've made clear to management that there is a natural lag that allows Chatmeter to collect feedback from different platforms. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** I'm able to respond to customer feedback and manager our reputation effectively on one platform. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has been a game changer for you! Thank you for your feedback, it's been passed on to our development team. Feel free to reach out to your Customer Success Manager for any other feedback you may have. Thanks again for your great review! ### 36. Incredible Service, Growing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Alchemer Reputation Management?** Chatmeter is always evolving its product and takes customer feedback into consideration frequently. They also have wonderful customer support. **What do you dislike about Alchemer Reputation Management?** We've had some trouble with the tool being slow at times. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Chatmeter has allowed us to more efficiently respond to store location reviews, and we've even seen an uptick in reviews being updated from negative to more positive because of it. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that our platform has helped you efficiently respond to store location reviews. Your feedback has been passed on to our development team. Feel free to reach out to your Customer Success Manager for any other feedback you may have. ### 37. Easy Solution for Problematic Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Brenda W. | CX Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Alchemer Reputation Management?** The ease of use when dealing with multiple locations is perfection. I can create templates and respond to a weekend's worth of reviews for over 30 stores in less than 5 minutes. Not to mention, this has done great things for our rankings in Google. **What do you dislike about Alchemer Reputation Management?** Facebook's new recommend is no longer calculating into our sentiment with the same weight it held before. Yelp is a pain as we can not bulk respond. I wish I could remove a response if I post incorrectly. **Recommendations to others considering Alchemer Reputation Management:** Would love the ability to integrate with InMoment. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** It has lightened my workload tremendously. **Official Response from Christa Wong:** > Hi Brenda, thank you for taking the time to review our software. We’re happy to hear that our platform is easy to use and has helped you to stay on top of all your reviews by using templates. Your feedback about Facebook and Yelp has been passed on to our development team. Feel free to reach out to your Customer Success Manager for any other feedback you may have. Thanks again for the great review! ### 38. User-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Alchemer Reputation Management?** Pulse and sentiment tracking in addition to ease of us within each dashboard. **What do you dislike about Alchemer Reputation Management?** No downsides to report! An added plus to this platform would be the implementation of escalation processes. **Recommendations to others considering Alchemer Reputation Management:** Definitely request a demo and have an account rep walk you through each dashboard. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Review Management. **Official Response from Christa Wong:** > Thank you for taking the time to review our software. We’re happy to hear that you like the Pulse and sentiment tracking in our easy to use dashboard! Thank you for your feedback, we recently updated our workflow tool to help simplify the approval process for reviews. Please contact your Customer Success Manager to learn more. Thanks again for your great review! ### 39. Great for a company with a lot of locations **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie W. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Alchemer Reputation Management?** We have over 115 properties, and Chatmeter enables me to easily manage all of them. **What do you dislike about Alchemer Reputation Management?** There is nothing I dislike about Chatmeter. Any suggestions I have made to my Chatmeter representative were already in the works and have been implemented. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** As multifamily real estate, our biggest issue is responding to the multitude of reviews that come in each day. Chatmeter brings all of these reviews into one place, as well as allowing us to mass post on social media. **Official Response from Christa Wong:** > Hi Jessie, thank you for taking the time to review our software. We’re happy to hear that our platform has helped you to stay on top of all your reviews and easily manage all your properties. Thanks again for the great review! ### 40. Great Reputation Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon V. | Director of Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2019 **What do you like best about Alchemer Reputation Management?** Ease of use. The dashboard is very comprehensive. **What do you dislike about Alchemer Reputation Management?** No downsides! It works well for us and our needs! **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Streamlined notifications, keep track of reviews and responses. **Official Response from Christa Wong:** > Hi Shannon, Thank you for taking the time to review our software. We’re happy to hear that our platform has helped you keep track of your reviews and responses! Feel free to reach out to your Customer Success Manager for any other feedback you may have. Thanks again for the great review! ### 41. Excellent & Always Evolving **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2017 **What do you like best about Alchemer Reputation Management?** Easy access to review and respond to reviews and guest feedback. **What do you dislike about Alchemer Reputation Management?** 60 location minimum means we are paying for a few stores we don't have. **Recommendations to others considering Alchemer Reputation Management:** Chatmeter is by far the easiest reputation management software I have used. They are also always rolling out new features and updates to improve the functionality and experience. **What problems is Alchemer Reputation Management solving and how is that benefiting you?** Online reputation management. We are getting better visibility into what our consumers are saying about us and are able to resolve issues we might otherwise have never known about. **Official Response from Rachel Larsen:** > Thank you so much for your feedback, we’re happy to hear you’re enjoying our reputation management software. ## Alchemer Reputation Management Discussions - [Are you working on the ability to review to more sites like OpenTable & TripAdvisor?](https://www.g2.com/discussions/52145-are-you-working-on-the-ability-to-review-to-more-sites-like-opentable-tripadvisor) - 1 comment, 1 upvote - [Can agencies use Chatmeter?](https://www.g2.com/discussions/chatmeter-07e6a409-6507-4acf-b583-b199fe4eb770) - 2 comments, 1 upvote - [What types of companies/industries does Chatmeter serve?](https://www.g2.com/discussions/chatmeter-18fe953f-d566-4eea-b071-d60e8197ff94) - 2 comments, 1 upvote - [If our brand is not mentioned in a post, can you track these posts for us?](https://www.g2.com/discussions/chatmeter-platform-ec5c7b9f-2d67-437e-b139-11fad4131482) - 1 comment, 1 upvote - [Can I publish social posts to multiple pages at once?](https://www.g2.com/discussions/chatmeter-platform-b3bdf12d-f27a-4e42-b5f2-55f367340d10) - 1 comment, 1 upvote - [View Alchemer Reputation Management pricing details and edition comparison](https://www.g2.com/products/alchemer-reputation-management/reviews?filters%5Bnps_score%5D=5&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A30%3A28+-0500&secure%5Bsession_id%5D=383740dc-8d31-4754-8920-3f74e6cf40b8&secure%5Btoken%5D=193b11bb80edb60828ea72b092e7ab050c8e3ae4ac62b1c82f40627d750e16ed&format=llm_user) ## Alchemer Reputation Management Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Domo](https://www.g2.com/products/domo/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Google Sheets for Confluence - Workspace Connector](https://www.g2.com/products/google-sheets-for-confluence-workspace-connector/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oracle Analytics Cloud](https://www.g2.com/products/oracle-analytics-cloud/reviews) - [Power BI Connector for Salesforce](https://www.g2.com/products/power-bi-connector-for-salesforce/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Alchemer Reputation Management Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Attribution - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Campaign Planning - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Team Workflow **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Alchemer Reputation Management Alternatives - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)