Transcendent enjoys the monthly reporting to see which chats were accomplished and the length of time on each chat. Reporting is an important indicator of how well our company is performing in terms of customer service and also in our sales department to convert leads and answer questions quickly for new prospects. Review collected by and hosted on G2.com.

We would like to see more of a chat bot feature where we can pre-determine question and answers instead of candid answers. We would like the ability to put the chat into off mode but still be handled as if a person was talking to them as a chat bot would when we are out on calls. Review collected by and hosted on G2.com.

Everyone needs live chat on their eCommerce site. Having a separate app for live chat customer support when you already have Slack would be boring. With Chatlio, it's just in Slack. That and the super simple WordPress plug-in that made adding Chatlio to our site almost no work is why I recommend Chatlio strongly if you have a business that runs on Slack, and sells stuff with WordPress site.

So simple, fewer moving parts, 5 stars. Review collected by and hosted on G2.com.

It takes a little longer to learn the interface, beacuse it's Slack slash commands and stuff then I bet a standalone would take to learn. Review collected by and hosted on G2.com.

We do really like the setup process with Slack that is very fast. Also the customisation of the widget is nice. The people are happy to get fast help when they need it. Review collected by and hosted on G2.com.

If I can only change one things, it would be the UI of the admin, that is not as nice as the front widget Review collected by and hosted on G2.com.

Ease of use.

It's very easy to create a chat and integrate to Slack and implement in web site Review collected by and hosted on G2.com.

Dashboard a bit buggy, we have 2 projects under same account, easily confused between them and accidentally delete data from the wrong one.

I would like more options:

1. Ability to ask guiding questions which at the end provide a link to FAQ which is optional instead of engaging chat.

2. Would like to export all chats but since they are in sub-chats in slack I don't have any option. Review collected by and hosted on G2.com.

the greatest feature is Slack integration which makes it possible for us to share chats, to use it on smartphones, to copy paste within our favorite app (slack). We also value greatly Chatlio support. Review collected by and hosted on G2.com.

Not much actually. Maybe some more flexibility with the way incoming chats are presented to Slack, maybe as well a possibility to integrate with Stripe, more ideas than dislikes actually... Review collected by and hosted on G2.com.

All of our Slack users can help field field live chat requests. Since everything runs in Slack, it's one less system that users need to log into. Review collected by and hosted on G2.com.

Not being able to assign offline message requests to users to insure that users are followed up with and don't get overlooked. Review collected by and hosted on G2.com.

Really easy to setup and add to any website, tool has worked well for us. Review collected by and hosted on G2.com.

Would be good to have more than two people able to respond to request on the starter price plan Review collected by and hosted on G2.com.

Ease of integration into our site and it's seamless integration into our Slack channel. Review collected by and hosted on G2.com.

There's really not a ton of dislikes. I'd say that having other default skin/styling options and chat behavior might be a nice addition Review collected by and hosted on G2.com.

One thing that made Chatlio stand out to us was the direct integration with Slack. Our team was quite frankly annoyed with chat apps requiring them to keep another browser tab or window open and as a result, we always had less agents available than we should.

With Chatlio being baked right into Slack, our internal team communication tool, the entire team is always ready and available to answer chat requests. Review collected by and hosted on G2.com.

I can't name any major, or even minor, complaints with Chatlio. We have used the service for years and have always been very happy with price and performance. Whenever there were concerns or questions in the past, Chatlio was always quick to resolve them. Review collected by and hosted on G2.com.

Chatlio's easy integration with Slack makes responding to private inquiries an absolute breeze. It's not easy managing communications between the company and a consumer. Often, in the midst of busy workloads and hectic schedules, these communications can be lost to the void. With Chatlio, we're able to not only manage communications easier, but without failure on our behalf. Review collected by and hosted on G2.com.

Not necessarily a dislike, but I wasn't sure when I first started using the software if I'd be able to save the chats to an external platform. Once I realized I could export chat transcripts, life became a breeze. Review collected by and hosted on G2.com.