I love the integration features. Formerly we used Hubspot, and found it was a mess. The ability to handle and share conversations in Slack is amazing, and the reason we switched. It's 100% worth the pain and effort to switch from Hubspot Messenger feature. We would love to see Chatlio expand the integration to allow more and varied interactions. Review collected by and hosted on G2.com.

The lower end subscription could use or operators. The 50$/month is a bit steep. At lease for startups. Review collected by and hosted on G2.com.

The Slack integration integrates Chatlio to your Customer Success routine super easily (no additional tool). The commands are pretty easy to master, and the single channels created for each conversation makes the access to history for each user super handy for all agents. Review collected by and hosted on G2.com.

You do not get a notification when a user quits then rejoins the conversation, which creates frustration on both sides sometimes. Make sure the chat is implemented on all pages for a continuity in the conversation & navigation. Review collected by and hosted on G2.com.

The best thing for us is the simple integration with Slack. It allows us to distribute support requests to our entire team without additional overhead. Review collected by and hosted on G2.com.

For our purposes, we haven't encountered any problems. And as we haven't reviewed our solution in a while, there's a good chance there are new features available to us that we have not taken advantage of yet. Review collected by and hosted on G2.com.

There are two main things we love about Chatlio:

1) The information we can see from clients as soon as they start talking to us in the chat (the location, local time, browser, etc.)

2) The general reports with the number of conversations per agent Review collected by and hosted on G2.com.

The overview of the reports section is lacking graphics. It would be user for us to take decisions based on the reports if we did not have to download the reports but if we could easily see them in the platform directly. Review collected by and hosted on G2.com.

Super lightweight and easy to set up. Instead of trying to do EVERYTHING like so many chat apps, Chatlio sets out to fulfill a simple promise - sleek customer service chat directly in your Slack channel. This has been perfect for us, and they keep on releasing new features to their core tool that pleasantly surprise (rather than spending all their time on completely new features to charge extra money for!) Review collected by and hosted on G2.com.

The price used to be a bit high, but since they've added new features I feel it's a great value once again. There's very little I dislike about Chatlio - they know what they do, and they do it well. Review collected by and hosted on G2.com.

What I enjoy most of what Chatlio has to offer is providing a service that allows me to connect to customers on a personal level. They provide a ton of great features that allow their clients to help their process simpler. For example, they are capable of syncing up the chat to Slack so that multiple people on a team can help answer a live chat question right from Slack. Review collected by and hosted on G2.com.

Although there is documentation and support, I have been left with a cold shoulder on an issue that hasn't been resolved yet from the 3 times I have asked for help. I understand that my bug is not a common bug but not being provided affirmation to the issue is what I dislike. Review collected by and hosted on G2.com.

I love home seamlessly Chatlio integrates with our product. I especially enjoy integrating Chatlio with our Product and Slack. Our company utilizes Slack every single minute of the day, and the fact that we have this chat widget integrated with Slack is extremely key for full transparency. Review collected by and hosted on G2.com.

Dashboards and reporting are somewhat limited. I would love to see improvements on how I can present data on particular users. Unique and sometimes lengthy data dates can take an unnecessarily long time to load (and sometimes it does not load at all). I usually end up exporting the data and importing the data into a reporting tool to better view my company's data. This is an unnecessary step I would love to avoid in the future. Review collected by and hosted on G2.com.

We love that Chatlio integrates with Slack. We can help our customers in the same place that we are helping each other, and don't need another app. The ability to select the times we are available and customize the widget very easily means I don't have to bug our developers every time we want to change something. Review collected by and hosted on G2.com.

Chatlio doesn't have the ability to program in holidays, so sometimes we get chats on days the office is closed, and we didn't remember to turn it off in the morning. Also, sometimes when we change the settings, they don't seem to save and I have to change them again. Review collected by and hosted on G2.com.

Our company is 100% virtual, global, and serving thousands of customers worldwide. Before switching to Chatlio we struggled to keep up our high service standards. Since switching to Chatlio about 2 years ago we enjoy user-friendly chatlio. We easily retrieve chat transcripts, and appreciate their very responsive customer service. There's hardly ever a problem, and if so, it's typically our mistake - but their response times and collaborative spirit is so helpful! Highly recommended! Review collected by and hosted on G2.com.

No dislikes. Great product with great service. Review collected by and hosted on G2.com.

The integration path was straightforward, and the slack integration made it easy to implement in our business. We were able to set up a flexible set of processes without too much effort, hiring customer service agents was simple, and visibility was great. Review collected by and hosted on G2.com.

More control over the front-end javascript would be nice (styling especially). We passed on initial design requirements because the chat popup did not seem especially configurable in its appearance. Review collected by and hosted on G2.com.