UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/19/2024

"Multilingual Ai Messaging Tool"

4/5

What do you like best about ChatLingual?

ChatLingual is robust, easy to use, and provides quality multi-channel support services. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

The only thing which I dislike about ChatLingual is that it is slightly expensive. Review collected by and hosted on G2.com.

JB

Jonathan B.

Enterprise (> 1000 emp.)

3/20/2023

"Digital customer service product that removed language as a barrier"

5/5

What do you like best about ChatLingual?

I can’t speak highly enough of the ChatLingual product and their team. We’ve been using the ChatLingual agent desktop to provide real-time customer support translation for the past four years, and it has been a key enabler as part of our digital customer service portfolio. Since we launched ChatLingual, we’ve been able to deliver high-quality, consistent customer service across product segments, regardless of language. With ChatLingual, we have created a consolidated care team of experts dedicated to providing exceptional service to our customers across multiple countries and service lines. Using ChatLingual has allowed us to improve our customer experience, streamline our operations by saving on support-related costs, and expand into new markets faster. I have been impressed by the continued responsiveness, professionalism and consistency of the ChatLingual success team throughout our journey. They truly understand the importance of meeting our needs and ensuring we have the best product and support possible. I highly recommend ChatLingual for any business looking to elevate its customer support and improve its global reach at speed. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

That we did'nt find out about it sooner :-) Review collected by and hosted on G2.com.

AE

Verified User in E-Learning

Enterprise (> 1000 emp.)

12/14/2023

"Strong possibilities for world reach"

4/5

What do you like best about ChatLingual?

I love that it allows our learners to feel included and not siloed just because they primarily speak another language. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

It is still in earlier stages and there are areas of growth that still need to be addressed for ease of service. Review collected by and hosted on G2.com.

JE

JENNY DEL CARMEN E.

Responsable de RR. HH.

Plastics

Small-Business (50 or fewer emp.)

10/6/2021

"Automates all your incident, problem and request management and reporting processes"

4/5

What do you like best about ChatLingual?

It is very robust, easy to use, and provides quality multi-channel support services, including automated business rules and workflows, knowledge base, mailbox, notification and approval system, integrated service level agreements, configurable reports, and dashboards. Multi-channel communication, access controls or permissions, reporting and statistics, reporting/analysis, all of these features help build satisfaction and loyalty by providing an outstanding customer-centric support solution. Review collected by and hosted on G2.com.

What do you dislike about ChatLingual?

Its implementation has taken longer than expected, however, we are eager for it to go live. Review collected by and hosted on G2.com.

Recommendations to others considering ChatLingual:

In our case we are still in the implementation phase, we have had some pilot tests with the technical support team, but please consider this when purchasing the product, however they provide technical support throughout the installation process and have provided training to our staff. Review collected by and hosted on G2.com.

What problems is ChatLingual solving and how is that benefiting you?

We are looking to improve and optimize the efficiency of our customer service and sales teams, and after analyzing the alternatives offered by the market we decided to implement ChatLingual to maximize self-service opportunities and in turn improve the perception of our customers regarding the care provided by our company as it facilitates communication between stakeholders with the automation of the management of requirement, requests and complaints, without language barrier, in addition to offering multiple options either with support via voice, chat, email, SMS and social channels to increase the efficiency of your company. Review collected by and hosted on G2.com.