--- title: ChatLingual Reviews meta_title: 'ChatLingual Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how ChatLingual works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 14 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ChatLingual Reviews **Vendor:** ChatLingual **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 14 ## About ChatLingual Save Money on Multilingual Customer Service ChatLingual’s enterprise multilingual messaging platform enables your service delivery teams to support native-language customer interactions. Assist customers in over 100 languages across any digital channel including chat, email, SMS, and social media. With ChatLingual, you can enjoy significant cost savings and provide a best-in-class multilingual CX by leveraging English-proficient agents. ChatLingual’s suite of cloud products offers several deployment options and integrates seamlessly with your existing tech stack. ## ChatLingual Reviews ### 1. Easy to support customers across the globe especially European market **Rating:** 4.0/5.0 stars **Reviewed by:** Rangarajan N. | Product Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ChatLingual?** Best part about ChatLingual is that it is easy to first implement. It has integrations with most CRM, Custom Support systems. We are able to solve quries in different languages quicker than before since we don't have to use Google translate for each message. **What do you dislike about ChatLingual?** Could have integration with Intercom simpler **What problems is ChatLingual solving and how is that benefiting you?** Being a global product, we have users from different parts of the world especially Spanish, German, French, Intalian, Hindi and more. These are users who do not know English and often struggle or avoid reaching out to customer support because of language barrier. That's where ChatLingual has helped big time solving their support queries very quickly. ### 2. Most productive tool for our staff to interact with customers **Rating:** 4.0/5.0 stars **Reviewed by:** sagar s. | Senior Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about ChatLingual?** Todays world have lots of language, and its difficult to interact with people in different language, and we face this problem offently, But using chat lingual we resolved this issue, through this platform, now we can easily communicate through different channel provided by this platform in different language for region specific custommers **What do you dislike about ChatLingual?** Sometimes the platform cannot translate few words in paragrapgh, need some improvements. **What problems is ChatLingual solving and how is that benefiting you?** The main problem this platform solves is customer interaction in different languages. We can easily chat with our custommers in their native language and resolve the communication gap. ### 3. Cost Saving tool for multi language **Rating:** 4.0/5.0 stars **Reviewed by:** Rishabh M. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ChatLingual?** Supporting customers in different languages is hard and expensive. With ChatLingual it's easy to use and we can provide solutions to different languages at the global level in different parts of countries. It also helps us to reduce average handling time. **What do you dislike about ChatLingual?** Then only thing which I feel is that takes 6 weeks of onboarding time. I feel that can be reduced up to 2 weeks. **What problems is ChatLingual solving and how is that benefiting you?** increased productivity of agents, and reduced average handling time. ### 4. Multilingual Ai Messaging Platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about ChatLingual?** With a multilingual AI messaging platform offering high comprehensibility comparable to bilingual agents, ChatLingual provides efficient and effective communication across language barriers. **What do you dislike about ChatLingual?** While ChatLingual offers multiple deployment options, some organizations may find that the available products within the multilingual messaging platform do not fully meet their specific customization needs. **What problems is ChatLingual solving and how is that benefiting you?** It has helped to provide accurate and culturally appropriate communication which has saved time. ### 5. Multilingual Ai Messaging Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about ChatLingual?** ChatLingual is robust, easy to use, and provides quality multi-channel support services. **What do you dislike about ChatLingual?** The only thing which I dislike about ChatLingual is that it is slightly expensive. **What problems is ChatLingual solving and how is that benefiting you?** its makes easy to chat with native customers with ease. ### 6. Strong possibilities for world reach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about ChatLingual?** I love that it allows our learners to feel included and not siloed just because they primarily speak another language. **What do you dislike about ChatLingual?** It is still in earlier stages and there are areas of growth that still need to be addressed for ease of service. **What problems is ChatLingual solving and how is that benefiting you?** Expanding reach of customer support across multiple channels. ### 7. Automates all your incident, problem and request management and reporting processes **Rating:** 4.0/5.0 stars **Reviewed by:** JENNY DEL CARMEN E. | Responsable de RR. HH., Plastics, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about ChatLingual?** It is very robust, easy to use, and provides quality multi-channel support services, including automated business rules and workflows, knowledge base, mailbox, notification and approval system, integrated service level agreements, configurable reports, and dashboards. Multi-channel communication, access controls or permissions, reporting and statistics, reporting/analysis, all of these features help build satisfaction and loyalty by providing an outstanding customer-centric support solution. **What do you dislike about ChatLingual?** Its implementation has taken longer than expected, however, we are eager for it to go live. **Recommendations to others considering ChatLingual:** In our case we are still in the implementation phase, we have had some pilot tests with the technical support team, but please consider this when purchasing the product, however they provide technical support throughout the installation process and have provided training to our staff. **What problems is ChatLingual solving and how is that benefiting you?** We are looking to improve and optimize the efficiency of our customer service and sales teams, and after analyzing the alternatives offered by the market we decided to implement ChatLingual to maximize self-service opportunities and in turn improve the perception of our customers regarding the care provided by our company as it facilitates communication between stakeholders with the automation of the management of requirement, requests and complaints, without language barrier, in addition to offering multiple options either with support via voice, chat, email, SMS and social channels to increase the efficiency of your company. ## ChatLingual Discussions - [What is ChatLingual used for?](https://www.g2.com/discussions/chatlingual-what-is-chatlingual-used-for) - [What is ChatLingual used for?](https://www.g2.com/discussions/what-is-chatlingual-used-for) - [View ChatLingual pricing details and edition comparison](https://www.g2.com/products/chatlingual/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A21%3A28+-0500&secure%5Bsession_id%5D=352b8898-5f33-4c93-8fd0-cea6cb939975&secure%5Btoken%5D=7ac6fbba03c3cc1b46084dddaac9ef130d01bb1bef0aec39bad1e5613b74d8c4&format=llm_user) ## ChatLingual Features **Translation Options** - Direct Text Translation - Document Translation - Real-time Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Offering Type** - Browser Application - Downloadable Software - Pay-Per-Use - Free Offering **Machine Translation** - Neural Machine Translation - Statistical Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Translation Options** - Image Translation - Collaborative Translation **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction ## Top ChatLingual Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews)