Not complicated at all. It has all the basic features. I need the knowledge base and the instruction. Review collected by and hosted on G2.com.

Very few tutorials in media like YouTube. Review collected by and hosted on G2.com.

Chatling is extremely intuitive. I've been able to quickly create pretty complex chatbots without any coding knowledge. I can easily build a visual map of my chatbot's conversation that integrates videos, sends emails, saves variables from the conversation, and creates conditional pathways and loops. Each account allows you to build multiple chatbots and you can test them as you build with the "preview" function. Chatling also makes it easy to go back and review conversations and sort by how helpful an AI response was. Review collected by and hosted on G2.com.

New features are always being added, but some I would like to see are: 1. Better integration with Zapier (being able to map specific variable values to a spreadsheet, for example), 2. Ability to copy knowledge base between chatbots Review collected by and hosted on G2.com.

Incredibly quick setup – the chat was live on our site within minutes and worked seamlessly. It immediately added a sense of professionalism and personal touch. Review collected by and hosted on G2.com.

No dedicated mobile app yet, which makes it harder to respond live while on the go. Review collected by and hosted on G2.com.

We surveyed many different chatbot solutions prior to testing the Chatling service. The Chatling solution is very intuitive, easy to use and simple to deploy. In particular, the loading and management of the Chatling Knowledge Base has been very important to our rollout of the solution considering we had over 50 million characters to process. Lastly, their customer support team led by May has been responsive, accurate and open to improving the Chatling service. We recently requested that all Chatbot transcripts have end-user download capabilities. Yesterday, Chatling released that exact feature. Review collected by and hosted on G2.com.

At this time, there is nothing we dislike about Chatling. Review collected by and hosted on G2.com.

Chatling is easy for a novice to use with its drag and drop builder interface. I work with it almost every day and here is what I like.

1. KNOWLEDGE BASE: It supports your own Knowledge Base. It is simple to upload an entire website, dozens of individual webpages, documents, text, and FAQs. The storage limit is very generous.

2. WEBSITE INTEGRATION: It is easy to implement on your website and its webpage appearance is customizable with many options.

3. AI MODELS: You can choose from several AI models. You can even build two or more chatbots, each with its own model for testing.

4. LANGUAGES: You can set the bot to answer user questions in over 80 languages or a specific language.

5. FINE-TUNE ANSWERS: You can view users' conversations with the bot. If an answer is weak, it is easy to fine-tune the answer so that bot answers correctly the next time. Great feature.

6. SUPERIOR TECH STACK: I don't know what the tech stack is under the hood, but it seems to me that the web scraper, RAG app, vector database, and whatever else Chatling uses, is far superior to other chatbot builders, producing superior responses.

7. VERY AFFORDABLE: For all that, Chatling is very reasonably priced. Other platforms with fewer features and flexibility are much more expensive.

8. SUPPORT: Support is quick and excellent. Plus, they are constantly improving the platform and adding new features.

I have tried building a chatbot from the ground up and tried dozens of no-code platforms .Chatling is the very best by a long shot. No contest. Review collected by and hosted on G2.com.

I have found nothing to dislike. It is an amazing app. Review collected by and hosted on G2.com.

It was a lot easier to understand than Amazon Connect. We were able to integrate and populate data quicker. Review collected by and hosted on G2.com.

Had a bit of a glitch for a few hours but customer support resolved it rather quickly. Review collected by and hosted on G2.com.

4) things: 1) The freedom to do whatever you want with your chatbot 2) It works very well, very easy to program, implement, and simple to learn 3) It is in a process of continuous improvement and adding more and more features of premium products. I can't imagine where it will go, but it's exciting! 4) More Sales!! and LESS silly inquiries that used to take up a lot of my time. Chatling filters the leads for me in a neat and excellent way. Review collected by and hosted on G2.com.

That it still hasn't developed the ability to notify me (by email or any other method) that a client has logged in and started a chat session. I have to go in and check among the conversations. (I understand that it's a feature that is in development) Review collected by and hosted on G2.com.

The platform is incredibly intuitive and easy to navigate, even for someone without programming knowledge. It offers a variety of well-designed templates that simplify the work process. The team is also very responsive, listens to feedback, and does their best to assist whenever possible. Review collected by and hosted on G2.com.

At the moment, there's nothing to complain about. Review collected by and hosted on G2.com.

Easy to configure and use.

Very perfect supporting team. Review collected by and hosted on G2.com.

I do not find yet the issues, I hope nothing exist. Review collected by and hosted on G2.com.

Easy to set up knowledge bases, easy to use, and easy to integrate into our website,. The features are perfect and Chatling adds value to our client support. Review collected by and hosted on G2.com.

There is nothing I don't like about Chatling. Review collected by and hosted on G2.com.